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DoubleTree by Hilton Hotel London - Chelsea
Ranked #155 of 1,069 Hotels in London
Certificate of Excellence
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2014

no words can express our stay. excellent staff from the time we checked in. I was ill with a viral and the entire hotel staff were kind and helpful throughout. They asked daily if they could help in any way. They even remembered we asked for hot chocolate one day and after that they put it in our room daily. the reception staff gave us warm cookies whole day and that is something we have never seen in any hotel. Once yes on arrival but whole day???? wow. excellent in every way.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

1 Thank navazb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
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Western Ireland, Ireland
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 August 2014

Has a really enjoyable stay here with my husband and son for 4 nights from 31st July and we couldn't have asked for a better hotel. Firstly this hotel is great value, we paid GBP163 per night advance purchase B&B and this was quite reasonable compared to a lot of other London hotels especially as breakfast was included. The standard of the hotel was very high - really nice rooms that look exactly as they do on their website (nothing worse than when hotels show nice rooms on their website but not all their rooms are actually upgraded to that standard), great housekeeping - we were never disturbed in the morning during our entire stay, room was spotlessly clean, nice Crabtree & Evelyn Citron toiletries, very comfy beds with nice crisp linens, fridge, safe and air con in the room were a huge plus. Rooms are also a good size for London and we had a family room comprising a double and single. Reception staff and manager were most helpful and professional. Location is great - Imperial Wharf overground is a minute away from the hotel and trains run a minimum of every 12 minutes at off peak times. Connection to the underground is really easy and during our stay Imperial Wharf was closed for works for 2 days but the C3 bus runs from a stop close to the station and again runs very frequently and stops outside Earls Court tube station so this is even more handy than the train! Kings Road is a short 10 minute stroll and there are lots of shops and fab restaurants there in the evening. The best thing of all is the breakfast here - great choice of cereals, cooked breakfast, fruit, pastries, waffles, very well stocked at all times with staff checking frequently. Very attentive staff - we were asked at least four times during our long leisurely breakfast each morning whether we would like tea/coffee/juice refills. I have to mention the guy who I believe may have been a breakfast room manager - Galyn Dias - who was so friendly and helpful every morning taking time to chat with diners and he even brought my son a hot chocolate without having to be asked which was a lovely touch. Taking our time and enjoying a leisurely hearty breakfast was a great start to the day and really set us up nicely for a long day sightseeing. If you are travelling by car parking is available beside the train station in a well attended but private car park for £20 a day - this isn't part of the hotel and has a sign on the barrier saying it's for residents only so you do need to park outside the hotel and run in to reception to ask them to notify the car park attendant of your number plate. Don't park in the underground car park under Tesco as this is far more expensive! Tesco opposite the hotel has all the staples and very handy. We had drinks in the bar on one night and again service was very friendly and professional. After a disappointing stay in Chester to finish off our trip it really reminded us how great the Doubletree Chelsea was - will definitely stay there on our next trip to London and look for Doubletree when visiting other locations too.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Annette1904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
174 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 6 August 2014

Lovely welcome at reception with a very tasty chocolate cookie for us all! Room was well appointed and clean although bath was tiny and very shallow. Breakfast was great. Special thanks to Mjamelia on reception and Thomas at the restaurant. Will be back, lovely stay! Oh and 2 mins from train station so brilliant location.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1 Thank jules221974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry, United Kingdom
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 August 2014 via mobile

Stayed in the hotel after an internet search as we wanted a room for three people.

Decent sized room with a double bed and a single (a proper single not a camp bed/sofa bed etc) and very clean with modern decor. Very comfortable including the pillows. Air conditioning was great.

Bathroom very clean and obviously quite new.

We never ate in the hotel but the bar wad fine, but a little expensive even for London.

Not a great view from the window but we didn't really care about that. You don't go to
London to stare out of the window!

It was a 15 minute walk from Fulham Broadway tube stop but a recent area so felt safe, even at night. We actually enjoyed the walk but this could be a drawback for some, although there is an overground station just around the corner (and Stamford Bridge is fairly close too).

In case it's relevant, taxi was £25 from the hotel to Paddington station.

I would certainly use this hotel again.

Stayed August 2014, travelled with family
2 Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level 5 Contributor
68 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 31 July 2014

We stayed in this hotel for several times and we enjoy our stay in every moment
it is a really very good and modern hotel with a very helpful staff that gives you a good and safe filling.
the neighborhood is very nice and the hotel is very close to Kings road and to the underground station .
During our stay we had same technical problem that the hotel staff try to fix, but we felt inconvenience.
They apologias and promise to the best for us on the next time. (and we defiantly coming back)
We strongly recommending this hotel !

  • Stayed February 2014, travelled with family
    • Value
    • Rooms
    • Service
1 Thank 85Danny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 July 2014

Jury's Inn wasn't much different, however they've picked up nicely on breakfast and I understand it'll take time to set the Hilton standards. Same staff as well, friendly and helpful. Overpriced for what is it really, but there's no competition in this part of Fulham.

  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
2 Thank WRTEAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTChelseaMgmt, General Manager at DoubleTree by Hilton Hotel London - Chelsea, responded to this review, 11 August 2014

Thank you for taking the time out of your day to write your review of your recent stay with us.

I am delighted to see that you had returned to stay with us again, a genuine pleasure to welcome you back. I am happy to hear that the team looked after you and you found them to be our usual friendly and helpful standards.
I am sorry to hear that you felt the hotel was overpriced on this occasion. I am hoping that this would not impact your decision to return once again. Our best rates will be available online and it is always advisable to book well in advance.

The team and I look forward to hopefully welcoming you back to us here in Chelsea in the very near future.

Kindest regards
Anthony Barrett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Strasbourg, France
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 July 2014 via mobile

This hotel is a good pick if you have to stay in the neighborhood. Nothing crazy, that's true, but the hotel is very well managed, nice staff, clean, quiet, comfortable rooms (staid on the 6th floor) and very reasonable price. Only a minute from the overground, 1 stop from Clapham. Really a good spot to stay in London for business.

Stayed July 2014
2 Thank MonsterGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London - Chelsea

Property: DoubleTree by Hilton Hotel London - Chelsea
Address: Imperial Rd | Imperial Wharf, London SW6 2GA, England (Formerly Jurys Inn London Chelsea)
Phone Number:
Region: United Kingdom > England > London
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#107 Family Hotel in London
#125 Luxury Hotel in London
#154 Business Hotel in London
#224 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Chelsea 4*
Number of rooms: 172
Official Description (provided by the hotel):
Boasting a fantastic location at the acclaimed Imperial Wharf, DoubleTree by Hilton Hotel London - Chelsea is an ideal base in the heart of the prestigious area of Chelsea. From our hotel, guests can explore the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour; watch a Premiership football match at the Chelsea and Fulham Football Clubs or visit some of London's most popular attractions. ... more   less 
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Also Known As:
Jurys Inn Chelsea Hotel London
Jurys Hotel Chelsea
Jurys Hotel London

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