The staff was very unfriendly and I felt like I was disturbing them whenever I had a request. Had to call 5 times the reception until they would pick up the phone. Never said hello or smiled when we entered the hotel. Most of the time they were not even present at the reception desk. One of the lifts broke down during our stay and nobody fixed it until we left (about 4 days). Thus the only lift which was running was crowded and driving us crazy because it stopped at every single floor. Housekeeping was a disaster, didn't wash the used glasses or mugs. Every day, the housekeeping was leaving us only 2 towels in a room of 3 persons. The design of the hotel and rooms is poor and not worthy of 4 stars....maybe 2 or 3. Air conditioning was always left on along the halls thus all the cold air was blown through underneath the door during the night causing us colds and headaches. Not only the rooms were not soundproof but every time some "neighbour" on the corridor closed their door, we felt like the walls would collapse on us.
For all this disaster, we paid 160 pounds per night...
- Official Description (provided by the hotel):
- Boasting a fantastic location at the acclaimed Imperial Wharf, DoubleTree by Hilton Hotel London - Chelsea is an ideal base in the heart of the prestigious area of Chelsea. From our hotel, guests can explore the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour; watch a Premiership football match at the Chelsea and Fulham Football Clubs or visit some of London's most popular attractions. ... more less
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- Also Known As:
- Jurys Inn Chelsea Hotel London
- Jurys Hotel Chelsea
- Jurys Hotel London