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“Great service, great food, great stay”

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London Marriott Hotel West India Quay
Ranked #200 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great service, great food, great stay”
5 of 5 bubbles Reviewed 11 February 2012

Our stay was outstanding.

The staff were very polite and welcoming, with big smiles which always helps.

The executive room on 7th floor was clean and a reasonable size, the view is great.

As it was the coldest night ever(!!) we decided to eat in the hotel. The steaks we had were cooked to perfection and eaten very slowly to enjoy every mouthful. Food and drink prices were as expected for hotel/London!

A fantastic night away, would stay again.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Millink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,039 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
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Hoboken, New Jersey
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 bubbles Reviewed 30 January 2012

Overall room turned out to be good. Pleased we weren't paying (quasi-business trip) since was expensive for a weekday stay. Good value for weekends though.

Room was average but nice. Try to get a good room with a view of the Wharf. Don't settle for a room without a view and next to the DLR track if you can avoid it. Gym very average. Wasn't impressed safe broke so I had to wait for an hour whilst hotel staff had to drill it open!

Room Tip: When you checkin ask to be AWAY from the DLR track. This is most important. However if you can try t...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m_james_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarborough, yorkshire
Level Contributor
316 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
4 of 5 bubbles Reviewed 26 January 2012

Stayed for 2 nights from 22 Dec 2011 checking out Xmas eve. Purpose to see Rhianna at O2 on last night of tour.

The hotel easy to find, got northern line from kings cross and DLR stopped at Canary wharf and India Quay just 5 mins walk away. Everyone we met was welcoming and helpful, no trouble to give you directions. Purchased a day ticket for transport on any bus or tube as many times as you like, hop on/off for £6 per day p/person! WOW! so cheap.

You can see O2 from hotel but need to catch tube 1 stop away to get there. Taxi will cost you £16 one way from hotel.

Hotel nice, lovely glass fronted building, rooms only occupy lower floors with offices above. Taking lift to your room make sure you put electronic room card into slot by floor choice buttons, otherwise you won't go anywhere! Also, if going to floor 3 for ice, take room card for lift, my husband didn't and ended up only being able to go to ground floor feeling embarrassed holding his ice bucket! I had to come down in the lift whering robe, towel round my head and "one size fits all slippers" to rescue him. Much to the amusement of concierge!

Very pleasant stay, didn't have breakfast in hotel or any other meal as there is a wealth of eating places at Canary Wharf to sit and watch the business people in their lovely suits.

Canary Wharf was fab! Huge sky scrapers, underground shopping centres - fountains and gardens. Outdoor ice rink and all the trees were studded with twinkling cornflower blue lights. Beautiful!

Will return again when visiting London.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Merc9SLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 23 January 2012

Me and my partner stayed here back in November 2011 for our anniversary. When booking the room online, I made them aware I am staying for my anniversary.

We arrived late and were checked in swiftly...
Room spacious and comfortable. I did ask for a room with a view... and what I got was the view of the West India Quay DLR station... very romantic indeed... saw a box of chocs near the tea area which said "Happy Birthday"...
i would of expected better service considering it was my 1st year anniversary... none the less the breakfast was pleasent with a wide range of food choices...

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deeps3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 20 January 2012

Stayed here for one night on January 12 in an executive room facing the water. Although the room was not as big as I thought, it was a very good size for London. What I appreciated most was the quietness of the hotel, no banging doors to be heard, absolutely quiet at night, generally a very pleasant atmosphere. Could check in at noon, which is always a plus, all staff very nice, the restaurant and bar area looked inviting, but didn't have time to use it. The area around the hotel is very pleasant, there is an exit that leads to the pedestrian area on the quay, where you can take a footbridge to Canary Wharf station. The Jubilee Line takes you to Bond Street (Oxford street), where all the shops are.
I don't agree with a previous reviewer that the beds are hard. I always try to find a hotel that has great north american style beds and my bed was exactly like that. Not too hard and not too soft. It's true that the bathroom looks dated, no walk-inn shower, just a bathtub with plastic curtains, but everything very clean. The room furniture didn't seem dated to me, it's just the classic style, I prefer this to minimalistic which is like being in an office. I would stay again at this hotel.

Room Tip: Ask for a room facing the water away from the DLR railway.
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  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 17 January 2012

I stayed for a week in this hotel on business. Hotel is conveniently located to the Canary Warf area. That said the hotel rooms seemed dated. Not only were the furnishings somewhat dated, it was surprising that there is not Wi-Fi throughout the hotel-I needed to request a wireless router in the room. This is definitely below standard in a business hotel of this type.

As for the rooms, the beds were hard, there was no clock in the room, and my original room (on a low floor facing the train station was essentially unusable due to the noise.

On the plus-side, the staff were helpful, room-service and onsite restaurant was fine as was the small health club.

Room Tip: It is essential to ask for an upper floor facing water, not the train station.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank atraveller42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 January 2012

I have stayed at this hotel around 5 times for business. It is coveniently located in Canary Wharf. Rooms are very comfortable - beds extremely comfortable with luxurious bed linen and plenty of pillows. Good selection of channels on tv. Bathrooms are pretty average - not very spacious. Staff on the front desk extremelely friendly and efficient. Express check out option very convenient - invoice emailed to me a couple of hours after departure. West India DLR is right next to hotel, Canary Wharf tube 5 minute walk.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jammy8282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel West India Quay

Property: London Marriott Hotel West India Quay
Address: 22 Hertsmere Road | Canary Wharf, London E14 4ED, England (Formerly London Marriott West India Quay)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Green Hotel in London
#115 Romantic Hotel in London
#145 Family Hotel in London
#151 Luxury Hotel in London
#175 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — London Marriott Hotel West India Quay 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally situated in the Canary Wharf district, the London Marriott Hotel West India Quay offers luxurious accommodations and access to the city's most popular attractions. Indulge in a deluxe steakhouse experience at Manhattan Grill or maintain your workout routine with our state-of-the-art fitness center & sauna. We boast a prime location just 11 minutes from London City Airport and 10 minutes from Europe's largest indoor shopping mall. ... more   less 
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Also Known As:
London Marriott West India Quay Hotel London
Marriott London

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