First off, the room was a standard Marriott room - quite nice, but not particularly unique. I think I talked myself into a less nice room than they might have given me otherwise. I asked for a "city view", hoping to have a view of the skyline, and instead I was facing north. I could see the Olympic park in the distance, but unfortunately had a better view of the apartment building across the street. Not really a problem, but I'll remember to be more specific in the future.
The lounge was great. It's 24 hours, which is great for grabbing snacks/drinks off hours. The quality of the food was a definite step above what is available in most lounges.
The service was outstanding. Everyone made eye contact, smiled, and offered a greeting. Doormen broke off conversations early enough to open the door that I never felt like I was interrupting them. What stands out most in my mind was as I was approaching the elevators (50 or so feet away), a staffer who was walking towards me noticed that's where I was going, turned around, and jogged up to hit the elevator call button. That could have been awkward, but in truth it felt very authentic. I've stayed a number of times at the "premium" Marriott locations in London (JW Marriott: Grosvenor House and Renaissance St. Pancras), and neither has ever been able to deliver that authentic feeling of "delighted to serve" as they did at this property.
If you are doing business in Canary Wharf, the location is hard to beat. Just about every restaurant you could want is nearby, as are a number of pubs, a movie theater, and of course all of the shops in Canary Wharf. If it wasn't a hundred dollars or so more than what I usually pay, I'd stay here every time.
- Official Description (provided by the hotel):
- Ideally situated in the Canary Wharf district, the London Marriott Hotel West India Quay offers luxurious accommodations and access to the city's most popular attractions. Our hotel in London, England boasts a prime location just 11 minutes from London City Airport and 10 minutes from Europe's largest indoor shopping mall. ... more less
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- Also Known As:
- London Marriott West India Quay Hotel London
- Marriott London