I have stayed at the marriott west india quay 4 times this year, the most recent of which was last week -- on the whole, the hotel is very good, but the room quality and therefore my overall impressions of the property are a bit inconsistent.
the hotel is located on the north side of the wharf, making is very convenient for those working in CW; there is a large row of restaurants and pubs located literally 50 feet from the hotel; if you decide room service isn't for you, there are ample choices right outside your doorstep.
the hotel itself is basically a combination of an older, low-rise building and a much newer, tall glass tower. i have now stayed in the tower and the low-rise 2x each; i can wholeheartedly say that the tower is well worth the upgrade (i believe many of the tower rooms are a 1-category upgrade to an executive room rather than just the basic king). the tower rooms are slightly more modern and better appointed -- the rooms located in the low-rise could really use a refresh, as the furniture/paint/walls are really far from "spotless" at this point -- both times i stayed in the low-rise there was a knob broken off my nightstand. similarly, i have noticed that the beds are quite lumpy -- it's almost as if their king sized mattresses were like 3 twins glued together -- this is not unique to a given room, as i've noticed this all 4 times i've stayed there this year (in a different room each time).
the biggest downside to the marriott is its location -- it's literally right next to the DLR, meaning with the exception of a few rooms on the "quiet side" of the hotel, you're likely to end up with a room facing the DLR, which if you're a light sleeper, could prove problematic.
the gym in the hotel is also a bit of a disappointment -- i think i've tried to go there at least once on each visit, only to find that at least 1 of the ellipticals and other powered machines are broken each time. for a hotel of this size, the gym is also disappointingly small; as a result, with say 1 broken elliptical, there are literally 2 remaining machines for the entirety of the hotel. honestly, the gym is borderline unusable.
on the bright side, the customer service at the hotel is great -- the staff are extremely helpful and perhaps most importantly for red eye travellers, the hotel has always been able to let me check in early, meaning i can get a shower in before trudging to work early on a monday.
while there is nothing critically wrong with the hotel, i cannot give a top rating given the bed, location, and gym issues.
- Official Description (provided by the hotel):
- Ideally situated in the Canary Wharf district, the London Marriott Hotel West India Quay offers luxurious accommodations and access to the city's most popular attractions. Our hotel in London, England boasts a prime location just 11 minutes from London City Airport and 10 minutes from Europe's largest indoor shopping mall. ... more less
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- Also Known As:
- London Marriott West India Quay Hotel London
- Marriott London