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“Hip, cool, fun but no vinyl...”

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Ace Hotel London Shoreditch
Ranked #331 of 1,063 Hotels in London
Oslo, Norway
2 reviews
“Hip, cool, fun but no vinyl...”
Reviewed 30 December 2013

Definitely a great place to stay. Lovely room, great bar and location. Only downside is that we were promised a turntable and a selection of records in the room, which was why we booked it. There were no vinyl nor records in the room, and when I asked the reception, they couldn't give me an answer why. Until one guy said that all the turntables wasn't working… Think they should have told us in advance or at least take it off their website, if they can't promise it.

Room Tip: Go for Superior De Luxe Double Double
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank superolav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin N, Manager at Ace Hotel London Shoreditch, responded to this review, 14 January 2014
Hey Oslo, We at Ace London really appreciate feedback! We hope you will come back and see us again and thanks for the 4 stars.

xoxo
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Portuguese first
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  • Swedish first
  • Any
English first
Tynemouth, United Kingdom
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 December 2013

Just few lines to say thank you to all friendly staff at hotel all very helpful, great looking place loved all the colours in our room 303! just few little things i would change please provide china cups in rooms as although i loved look of tin cups hopeless for making a hot drink in, sorry cup of tea is important.....needed more tea & coffee & milk too.. staff in little coffee bar were helpful too
thanks

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markrosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin N, Manager at Ace Hotel London Shoreditch, responded to this review, 14 January 2014
Hey Tynemouth, Thanks so much for the 5 stars and the most wonderful feedback about our team at Ace London. We hope you come back to see us again!

xoxo
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Zurich, Switzerland
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 December 2013

This hotel is moderately hip but not as much as it thinks it is.

Still it was a nice enough place to stay for a few nights, the ambiance when entering the reception is cool and the welcome very satisfying - pleasant young dood taking details and generally being an easy going person, which makes a nice change from the overly courteous or dare I say it rude receptionists from normal hotels. The facilities in room were good, digital radio, excellent a/c, heating, but nothing special special. Though I will give them points for the three liquid dispensers in the shower, they were all top quality soaps, shampoos etc.

The tv and remote control combo is atrocious. Overall 7/10 but not really worth the price.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raaaabert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin N, Manager at Ace Hotel London Shoreditch, responded to this review, 14 January 2014
Hey raaaabert , Thanks so much for the 4 stars and thank you even more for the comments in regards to the staff and our hotel vibe! We love to hear that we make our guest feel chilled. Make sure you come back soon. The Staff at Ace London xoxo
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London
Level Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 30 December 2013 via mobile

Arrived to have no hot water after full day traveling, no apology and spent nearly a full day trying to sort a room change out. Long queues at reception 24 hours a day. Inexperienced staff. A definite case of style over substance. Supposed to be 'hip' but full of families and young bratty kids. Would not stay again.

Stayed December 2013, travelled as a couple
Helpful?
3 Thank grahamhunter1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin N, Manager at Ace Hotel London Shoreditch, responded to this review, 3 January 2014
Dear Grahamhunter1978,

Thank you for your recent review of the Ace London. I would firstly like to apologise for the inconvenience of no hot water during the first day of your stay. The hotel did experience issues with one of our boilers which did create significant impact on the hotel.
I was saddened to hear that no apology was given for the inconvenience as well as the time it took to organise a room move.

I would like to assure you that this is not our normal standard of service and we will have looked at how we can improve our level of service following the events last weekend.

I do hope that we will get to welcome you back to the hotel in the very near future.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2013

No hot water, no heating, rubbish service, arty farty furnishings, pointless, better hotel when it was the Crowne Plaza.

The staff are young and probably inexperienced although nice but in this industry customer service is paramount. Still waiting for a hot water situation to be fixed and they are not informing residents we have to keep constantly chasing it up. Ridiculous.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank naynayEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin N, Manager at Ace Hotel London Shoreditch, responded to this review, 30 December 2013
Dear NayNayEssex,

Thank you for your comments regarding your stay, We are so sorry that you have experienced problems with hot water over the weekend and we have strived to get the boilers working and they are currently working correctly and should continue to do so following work last night.

Going by your review I believe that you are still in house and we would love to talk to you about your stay, please contact our team at the Front Desk so that we can try to ensure that your stay is incident free.

We look forward to hearing from you
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Reykjavík
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 December 2013

We stayed three nights, very big and good room, enjoyed the record player, Rubber soul and more old memories. Smiling staff, very nice bedlinen, good coffee,
Fantastic food n the restaurant, can highly recommend the crab salat and the pork cheeks

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Unnur H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin N, Manager at Ace Hotel London Shoreditch, responded to this review, 14 January 2014
Hey Reykjavík, We just love your comments about the music, food and coffee. We cannot thank you enough. Make sure you come back and we hope you give us 5 stars then too. xoxo

The Staff at Ace London.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 December 2013 via mobile

I'm a moody git about hotels, the staff usually annoy me, but I have to say that the Americans brought their American customer service with them at Ace in Shoreditch. Every time I had eye contact with any member of staff they simply smiled, it works wonders. Reception, door guys, all of them, i was amazed.
Simple really, cheerful staff make cheerful guests.

The public spaces are great, comfy, stylish, open,and really cool, you will remember the last time you visited NYC. The service from the bar, coffee shop and resturant again was great , you kind of want to linger.

Now the important bit, the rooms, I had a deluxe double, I had the best nights sleep I've had in while, the mattress was excellent as were the pillows , so many hotels mess up on the pillows. Linen was good too. The beds are low, not for those with creaking hips and knees, this place is for the young of heart ! The bathroom was good, not amazing but good, the toiletries are excellent, big pump bottles that smell fabulous. Towels as they should be, large, white and absorbent.

Value for money is good.

If you like the decor you will love the decor.
Simply go and enjoy.

Stayed December 2013, travelled solo
Helpful?
Thank Fussyjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin N, Manager at Ace Hotel London Shoreditch, responded to this review, 14 January 2014
Hey Fussyjay, Thanks for your review on Ace London we appreciate all feedback. We especially love your comment; "the Americans brought their American customer service with them at Ace in Shoreditch. Every time I had eye contact with any member of staff they simply smiled, it works wonders. Reception, door guys, all of them, i was amazed.
Simple really, cheerful staff make cheerful guests"

And the title Ace is simply ace because we want to live up to our name. Make sure you come back to see us.

The Staff from Ace London xoxo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ace Hotel London Shoreditch

Property: Ace Hotel London Shoreditch
Address: 100 Shoreditch High Street, London E1 6JQ, England (Formerly Crowne Plaza London Shoreditch)
Region: United Kingdom > England > London > Shoreditch , East End / East London
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#192 Business Hotel in London
#237 Luxury Hotel in London
#302 Family Hotel in London
#331 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ace Hotel London Shoreditch 5*
Number of rooms: 258
Official Description (provided by the hotel):
Welcome to the Ace Hotel London Shoreditch, a 5 star property in the historic Shoreditch neighbourhood, a hub for galleries, theaters and fashion, home of the Brick Lane market and a canvas for street artists from around the world.It’s a neighborhood with a long history of culture and industry — the first district where plays were performed in London, banned at that time in the center city, and later a center of in textile and furniture manufacture.Today’s Shoreditch is a leader in the arts, design, cuisine, culture and technology — an outpost in the global community of ideas. The design at Ace Hotel London hints at a wide range of influences from UK punk to the bold graphic style of the early 20th century Vorticist movement, to the clean Modernism of the Bauhaus.All rooms have vintage furniture, original artwork, in-room safe and flatscreen TV with Ace video-on-demand and Revo radios with Ace-curated radio stations, plus a well-stocked mini-bar and complimentary WiFI. Some rooms have turntables and a selection of vinyl and acoustic guitars.Easy access to Moorgate, Finsbury Square and Liverpool Street. Destination restaurant Hoi Polloi is by David Waddington and Pablo Flack who are restaurateurs behind Bistrotheque and Shrimpy’s. Gym is open 24 hours; the Hotel also features a Basement Bar with live gigs and DJ sets, a lobby bar, The Bulldog Edition - a coffee shop in partnership with Square Mile Coffee Roasters, an exhibition gallery, on-site juice bar, a flower shop, and 24 hours room service. ... more   less 
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Also Known As:
Crowne Plaza London Shoreditch Hotel London
London Crowne Plaza

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