Having checked in early, my wife and I dropped our luggage in our room and headed out.
Upon our arrival back to our room, I noticed what I assumed were dried urine drops on the front, top of the toilet seat.
I didn't want to upset my wife and attempt to get a different room at 11pm so I decided to wipe the seat and not mention it.
The next day, I emailed ACE Hotel to alert them to this issue. This was ONE WEEK ago. I have had no response.
One might expect this in a cheap hostel but not in an expensive London hotel.
Whilst this is not a major issue, I feel that their lack of response shows a lack of customer service and I will not be staying at any ACE hotel again.
- Official Description (provided by the hotel):
- Welcome to the Ace Hotel London Shoreditch, a 5 star property in the historic Shoreditch neighbourhood, a hub for galleries, theaters and fashion, home of the Brick Lane market and a canvas for street artists from around the world.It’s a neighborhood with a long history of culture and industry — the first district where plays were performed in London, banned at that time in the center city, and later a center of in textile and furniture manufacture.Today’s Shoreditch is a leader in the arts, design, cuisine, culture and technology — an outpost in the global community of ideas. The design at Ace Hotel London hints at a wide range of influences from UK punk to the bold graphic style of the early 20th century Vorticist movement, to the clean Modernism of the Bauhaus.All rooms have vintage furniture, original artwork, in-room safe and flatscreen TV with Ace video-on-demand and Revo radios with Ace-curated radio stations, plus a well-stocked mini-bar and complimentary WiFI. Some rooms have turntables and a selection of vinyl and acoustic guitars.Easy access to Moorgate, Finsbury Square and Liverpool Street. Destination restaurant Hoi Polloi is by David Waddington and Pablo Flack who are restaurateurs behind Bistrotheque and Shrimpy’s. Gym is open 24 hours; the Hotel also features a Basement Bar with live gigs and DJ sets, a lobby bar, The Bulldog Edition - a coffee shop in partnership with Square Mile Coffee Roasters, an exhibition gallery, on-site juice bar, a flower shop, and 24 hours room service. ... more less
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- Also Known As:
- Crowne Plaza London Shoreditch Hotel London
- London Crowne Plaza