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“Visiting London - this is the place to stay.” 5 of 5 bubbles
Review of Holiday Inn London - Stratford City

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Holiday Inn London - Stratford City
Ranked #123 of 1,089 Hotels in London
Certificate of Excellence
Norwich, England
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Visiting London - this is the place to stay.”
5 of 5 bubbles Reviewed 18 December 2013

Holiday Inn, Chestnut Plaza, Stratford City at the entrance to a fabulous shopping centre - Westfield. The tube and buses to central London are within easy reach and if you are over 60 use your bus pass - 45 minutes to Tottenham Court Road. The hotel is new and clean with an olympic theme and views across to the olympic stadium and the London skyline. The staff were very helpful from check in to check out and luggage can be left after check out with the concierge, at no extra charge, until you are ready to travel home. The only down side would be the noise from a night club in Chestnut Plaza and before we had a disturbed night's sleep, we asked to be moved to the quieter side of the hotel (6th floor) which was done without hesitation by the reception team. We stayed for bed, breakfast and dinner for two nights and thoroughly enjoyed all of it. Will probably make this hotel our regular place to stay as we often visit London to sight see, shop and to see a show.

Room Tip: The only down side would be the noise from a night club in Chestnut Plaza and before we had a distur...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pauline_norwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 9 January 2014
Dear pauline-norwich,

we thank you for your kind presentation of our hotel and are delighted to hear that you have decided to make the Holiday Inn London Stratford City your preferrred destination to stay in the future.

Please rest assured that your kind words will be passed on to our F&B and front office teams.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,326 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (285)
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Stavanger
Level Contributor
175 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 14 December 2013

To me its average, maybe a little more, but not worthy a 4 star rating. Breakfast is nice, but only one type of bread and few options in their selection of cheese or meat to put on top of the bread. Rooms are comforting and fine. We were not happy with their assistance in providing us with a different eoom as we were placed in a handicap room w/double bed b/c of capacity problems the first night. In fact we had to stay in the same room all three nights, even though we asked several times to get a twin room. We were not provided with water in the room, which is uncommon when hotels do not offer minibar service. Location is fine for shopping at the mall, but a little far out of London city center, although still to be considered due to lower prices. Will stay hwre again in January, so can easily choose to stay here again.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wgjedrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 1 January 2014
Dear wgjedrem,

Thank you for writing a review about your recent stay with us. It's great to hear your positive feedback on our hotel location, comfortable rooms and breakfast option. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. However, it sounds like we were not able to execute an exemplary experience with regard to room allocation and amenities. Please accept our sincere apologies for any inconvenience it may have caused you. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

I held a conference in this hotel and found it new and clean and very practical. Staff very helpful and bedrooms a good size with all ammenities. Access is good from all around the country. Conference rooms of good size and free WiFi throughout the hotel. This is the 2nd Holiday Inn I have used for meetings in 3 months and Im so impressed I have just booked a third.
My only slight negative is the food and that is only because everything else was of a high standard.

Room Tip: Pick one facing away from the shopping centre as it is noisy during the day
See more room tips
  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, 11 December 2013
Dear Deena N

What a great comment about out Conference facilities, many thanks!

Your feedback is very important for us, therefore please rest assured that we have taken on board both positive and negative comments and addressed them with the relevant department.
You will be pleased to hear that we are introducing a new conference menu from January 2014 to not only offer a variety of food choices but also to make sure our guests’ expectations will be always met.

Our Conference & Banqueting team is looking forward to welcome you again in the near future.
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Hasselt, Belgium
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 7 December 2013 via mobile

Stayed here already 3 nights. 2 nights in a row we weren't able to get any sleep before midnight. Apparently it is normal to rent the bar/restaurant for private parties. But the hotel staff forget they have guests just one floor above the loud music. Just on the second night of complaining they offered us a free diner or another room but this is of no use when you're almost at the end of your stay. It even seemed the staff didn't really understand why we even complained. But you have to choose your business... Or you have a hotel and you respect your paying customers or you own a club. Both at the same time is impossible and unfair for hotel guests.

A positive note... Most staff are friendly and helpful, they give you the requested service e.g. providing anti allergy pillows. The breakfast is good and has a nice assortiment. So it is definitely not all bad but still a loud private party two nights in a row in this hotel leaves a bad impression!

Stayed December 2013, travelled as a couple
Helpful?
Thank Belgium86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, 9 December 2013
Dear Belgium86

Thank you for taking the time to share your experience with other travellers. Our team was delighted to hear of your praises in regards to your pillow request and breakfast.

I am glad you had an enjoyable stay with us; however please accept my apologies for any inconveniences caused by the music played during a Christmas party held as a private function in our hotel. Please rest assured that I have addressed this with the relevant department.
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Leeds
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

Staff all very helpful and at checkin and breakfast. My room had a big double, all very clean. Great views from the reception level but told me to go in the right hand lift to the top floor of there sister hotel and could get a much higher view.
Great location at Westfield shopping centre or next to the Olympic village.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeffcam1415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, 9 December 2013
Dear jeffcam1415

Thank you for your wonderful review, our team pride themselves on great guest service and reviews such as yours are great to read.

We are looking forward to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlborough, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 3 December 2013

I was overcharged for my stay - despite booking well in advance I found my rate to be very poor and could have been bettered by just walking in off the street - I am a Platinum member of their rewards scheme and the service received was very poor.
Access is awkward and close to being dangerous
We found the staff to be surly, unhelpful and rude

  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Wiltsman100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, 5 December 2013
Dear Wiltsmann100

Thank you for being an IHG Rewards Club member and taking you time to leave us this candid feedback.

As per our previous correspondence I am sorry to hear that you felt the hotel is not safe as security of our guests in the hotel is one of our main priorities. All our doors leading to the staircases of the hotel are secured by a key system which stops unauthorised person to gain access to the guest floors, similar to the lift security we have in place. Please be assured that in a n event of fire all staircase door locks automatically release. Our members of staff are on hand and always willing to assist our guests if they prefer to take the stairs.

I am really sorry to hear that your experience with us was so disappointing. Not only have we been recently been recognised as the 3rd best Holiday Inn in the UK and Ireland by our most valued guests and are currently the Number 1 Holiday Inn in London on TripAdvisor but we have also been nominated for the Hotel of the Year award for all Holiday Inns in Europe which is a result for all the effort and commitment the entire team puts into their work. It would not be possible to run such a successful hotel without the dedication of every member of staff as it is certainly not our intent to inconvenience our valued guests, instead offer a relaxing and enjoyable stay. Please accept my sincere apologies for our shortcomings and rest assured that this is certainly not the standard we are known for and proud of.

I strongly encourage you to contact the hotel directly if you wish to discuss your experience of your recent stay further. We are looking forward to welcome you back to our hotel in the near future.
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Great Yarmouth
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 December 2013

Plumbing was making curious noises (5th floor) but ok.we had a twin bed room and one bed had a reading light, the other didn't, making reading in this bed nearly impossible. One of the toilet seat "feet" was badly split which was probably very unhygenic. Will definitely visit again though because of the convience of the location, parking and the friendliness of the staff, from the cleaners to the bar staff. Everbody in fact was great. Would pre-book a lower room number next time because my wife is not great on her legs and it was a long corridor from the lift to the room! A minor point but generally the whole experience was very good indeed.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank unimiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, 6 December 2013
Dear unimiller

Thank you for taking the time to complete a review on this forum, we learn a great deal regarding our service and product and take each review to heart.

I will be passing your comments to the entire team to ensure we continue improving our product so as to make sure our guests’ expectations will be always met. We are looking to welcome you again in the near future and please do not hesitate to contact us prior to your arrival so we are able to arrange the perfect room for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Stratford City

Property: Holiday Inn London - Stratford City
Address: 10a Chestnut Plaza, Westfield Stratford City, Montfichet Road | Olympic Park, London E20 1GL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #123 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn London - Stratford City 4*
Number of rooms: 188
Reservation Options:
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