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“Nice hotel”

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Holiday Inn London - Stratford City
Ranked #130 of 1,069 Hotels in London
Certificate of Excellence
Glasgow, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice hotel”
Reviewed 26 January 2014

Stayed here for 2 nights in April to see Beyonces Mrs carter world tour. Hotel was better than expected located right at Westfield shopping mall and 15 minutes tube ride to the city centre, didn't really see any staff the whole time we were there except from the maids however had nothing to complain about as room was always cleaned.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 28 January 2014
Dear Paul K,

This is a wonderful review and I am glad to know that you went to the concert and enjoyed the show there!!!

We hope to see you again in the near future.
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1,434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
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Cambridgeshire
Level 5 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 January 2014

We returned here for a post xmas shopping trip after having a great stay in June. The staff are lovely, there had been a problem with my card and the receptionist was very nice about it and got it all sorted quickly. Rooms great, free drinks for IHG members great (we were given one each this time which was nice, last time we only got one between us) but one thing that really bugs me is the tray charge. After ordering some drinks on the first night and realising there was a £5 tray charge I did not order again. We would have had dinner in our room the following night but I popped across and got something from inside Westfield, with Room Service prices high anyway I think it seems a bit much. I wish I had asked for a room on the stadium side again as it is a little noisy on the side facing the casino, shopping centre announcments woke me up each morning. Everything else is great!

Room Tip: Ask for one facing the stadium as they are quieter.
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  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank A3005J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 2 February 2014
Dear A3005J.

how good to hear that we able to welcome you already for your second time at the Holiday Inn London Stratford City and provide another pleasant stay.

We really appreciate all the feedback that you provide which has been noted and we find very helpful.

As you are one of our IHG members, you do get our free welcome drink. Please suggest also to your partner a membership with us, as to guarantee his or her free drink the next time you stay with us.
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Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2014

Stayed in Holiday Inn for 4 nights in Jan 2014 whilst attending a business conference. The first thing that strikes you about this hotel is the location right inside Westfield shopping centre probably this is the first time I have stayed in a hotel that is inside a mall!. It was a long journey from Heathrow to this hotel, but actually easy if you manage to avoid the peak hour traffic Javelin train to Stratford International is very fast just 6 min, lots of other trains connect to Stratford station. Check-in was straight forward, I was given a room on the 6th floor with room window facing the shops , room was neat & clean. I was a bit apprehensive about the noise from the mall, but nights turned out to be silent, this is for someone from India where hotels in the business district can be really noise even the good ones. However be careful while stepping out of the bath tub the height of the floor can be deceptive and the bath tub is too high. Hotel carried the Olympic theme, so you will see a lot of posters related to Olympic track and field events all around the place.

Breakfast was proper English well prepared and was good. we used the bar almost every evening we stayed there and found bar staff were very courteous. We had a formal dinner one evening it turned out be delightful, food was good and was the service was very good too. I chose Trout for the main course and was delicious. Overall a no nonsense business hotel

Room Tip: As others have advised choose a room facing the Olympic park and higher floors are quieter too. Be c...
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  • Stayed January 2014, travelled on business
    • Location
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Helpful?
Thank Microflex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 2 February 2014
Thank you Microflex for leaving this very informative and indicative review for us.

Your feedback gives us great pointers and please rest assured that all your very positive comments are going to be passed on to our F&B staff in our kitchen, bar and restaurant who have been looking after you.

As you already mentioned, we too recommend our Olympic park view rooms, which are surely worth the upgrade, and the view overlooking the Olympic park brings back fond memories.
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london
Level 5 Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 January 2014

This was our second visit to the Hotel. The hotel still has the new feel to it. The staff from the reception to the dining area could not be faulted. Priority club status is recognised and we were upgraded to an executive room. Wifi is free for Priority Club/ IHT members throughout the hotel.
Catering is good although I would not recommend asking for pancakes for breakfast as the hotel did struggle to locate any flour and they took 50 minutes to make.
The location can not be beaten. Parking charges are fairly high in the Shopping Centre so Public transport will work out cheaper for most people.
We would return to this hotel.

Room Tip: Make sure hotel is advised in advance if you are an IHT/ Priority Club Member.
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  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank bernie1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 2 February 2014
Dear bernie1002,

thank you for taking time and leaving this review for us.

We are especially glad to read your very positive review as you are one of our IHG gold or platinum members and it has already been your second time at the Holiday Inn London Stratford City.

We will definitely forward all your kind words to our team members, and are looking forward to welcoming you back soon.
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Glasgow
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 January 2014

We had a fantastic two-night stay in this hotel shortly after New Year. The style/facilities/cleanliness of the rooms is fantastic. The breakfast has a great variety with nice views over the Olympic Park. Another outstanding feature is the warmth of welcome and friendliness of the staff. Thank you!! I would thoroughly recommend a stay here.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 23 January 2014
Thank you Andy S for this through and through fantastic review!

To read your comments and feedback fills us all with joy and we certainly are looking forward to welcoming you back at the Holiday Inn London Stratford City!
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Colchester, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 January 2014

Great views over the shopping centre, christmas lights etc.
Easy to locate rooms, tidy rooms, good lighting. Didnt use any hotel facilities.
Reception very polite & happy to help.
Reasonably priced.
Would definately stay again.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Lellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 23 January 2014
Dear Lellie M,

It is excellent to hear that you would definitely stay with us again in the future, for which we also recommend one of our Olympic park view upgrades which provide a lovely view overlooking the Olympic stadium and the Olympic aquatics centre.

Of course we will also pass on your kind words to our reception team, who will be delighted to read your feedback.
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Christchurch, New Zealand
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 January 2014

Modern facility, professionally run. Great location if you are a shopper - the huge Westfield Mall is built around the hotel.
Train station is right outside the mall and we found it easy to commute into London.
Being a bit lazy here but read the other reviews and you will see what I mean. We couldn't fault this hotel and to top it off it was very reasonably priced.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank k8andsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, 22 January 2014
Dear k8andsteve,

we really appreciate your thought in leaving this positive review for us.

Sometimes it does not take a lot of words to describe your satisfaction, and we are glad that we were able to provide you with a pleasing and relaxing stay at our hotel.
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Additional Information about Holiday Inn London - Stratford City

Property: Holiday Inn London - Stratford City
Address: 10a Chestnut Plaza, Westfield, Stratford City, Montfichet Road | Olympic Park, London E20 1GL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #130 of 1,069 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn London - Stratford City 4*
Number of rooms: 188
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