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“A nice hotel ideally situated for Westfield Stratford”

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Holiday Inn London - Stratford City
Ranked #125 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 27 June 2014

We stayed for one night towards the end of June 2014. This Holiday Inn is relatively new, the decor is modern and the staff friendly. Our room was comfortable and clean with a decent sized bathroom. There is a terrace on the third floor next to the var where you can relax outside with a drink and some bar food. All in all a decent comfortable hotel from a well known brand.

  • Stayed: June 2014, travelled as a couple
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Thank MAP1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this reviewResponded 1 July 2014

Dear MAP1960

Thank you for taking the time to let us know about your recent experience at Holiday Inn London – Stratford City. I am pleased to hear that you have enjoyed our terrace overlooking the Queen Elizabeth Olympic Park and the food and drink we provide.

We hope to have you staying with us again.

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974 - 980 of 1,554 reviews

Reviewed 21 June 2014

I'm travelling for business reason. It is important to me stay in a place close to my office, with a good Breakfast, good room service, nice bed and pillows, large TV screen and some amenities just outside the Hotel. Here there is the Westfield mall, which is perfect for my habits.

  • Stayed: June 2014, travelled on business
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Thank Monzie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this reviewResponded 1 July 2014

Dear Monzie68

Thank you for your wonderful review, our team pride themselves on great guest service and reviews such as yours are great to read.

I am happy to know that you have found a hotel that caters for your needs while you stay with us and what's there more to ask for if it is on the door step of your workplace.

We are looking forward to welcome you again.

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Reviewed 8 June 2014

This hotel is ideally situated for the trendy Westfield shopping mall and only about 30 minutes from Paddington by tube. My room was spacious, clean and airy. The en-suite was small but perfectly functional. The hair dryer was next to a full length mirror. I did not have dinner but did enjoy a full english breakfast with the best sausages I've ever had in London. The reception staff were very polite and helpful and I wouldn't hesitate to stay here again.

  • Stayed: June 2014, travelled on business
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1  Thank Mayfly17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this reviewResponded 11 June 2014

Dear Mayfly17

We thank you for your kind words about our hotel.

The Reception team are very pleased to hear you received a warm welcome as you deserve and Food and Beverage staff are happy you enjoyed the bar and restaurant.

We are looking forward to welcome you again in the near future.

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Reviewed 7 June 2014

We had a great stay at the Holiday Inn Stratford City.
The hotel and staff were lovely, while staying at the hotel we took advantage of the restaurant special pricing for guests and for £17 each we had a lovely 3 course meal (I highly recommend the Sticky Toffee Cheesecake).
I'm sure another reviewer mentioned that breakfast was very expensive in the hotel, we found that in line with other Holiday Inn hotels it was cheaper to buy a voucher for breakfast the night before. As we did that I don't think £10 each for a full english breakfast buffet seemed that bad on the price.

Located within the shopping centre, it's great for a number of places to eat and the shopping. I'm not sure how this hotel and the area in general will be effected when the stadium is used for football as while I would return to the hotel I'd ensure that I avoided the area when a major match is on.

  • Stayed: May 2014, travelled as a couple
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Thank jonandmarkuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this reviewResponded 11 June 2014

Dear jonandmarkuk

Many thanks for your nice comment about the hotel.

We are very happy to see the location was perfect for you and our service, which we are very proud of, met your standards.

We hope to welcome you back again soon.

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Reviewed 7 June 2014

Whoever designed the rooms needs retraining. No lock on the bathroom door, no full length mirror, no mirror near the wired in hair dryer, shower screen immoveable so you have to get in the bath to put the plug in, no shaving mirror, the list goes on.
Ideally situated for shopping in Westfield as the hotel is part of the complex but around 20 - 25 minutes to the city via tube.
Staff are friendly and professional, breakfast great, but for the money, even in London, the lack of facilities makes this hotel expensive.
We don't think we will be going back.

Room Tip: Stay nearer the city.
See more room tips
  • Stayed: June 2014, travelled with family
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1  Thank Hummybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this reviewResponded 11 June 2014

Dear hummybee

Thank you for your review.

It is our goal to consistently provide superior customer service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future.

We appreciate the candid feedback we receive and welcome any opportunity to improve.

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Reviewed 7 June 2014

I stayed at this hotel for three weeks in May 2014 while on business trip. Generally I liked it as all I required as a business traveller was there: desired proximity to the Stratford station with the DLR, Tube, Overground and rail services (really 5 min walk), Westfield Stratford City shopping mall just next door, and Holiday Inn's general predictability. The price (if booked without corporate discounts) is a bit too high - GBP 170 a night, among quite a few disadvantages I would place the missing fridge in the room (in other Holiday Inn houses of the same level there were small fridges, designed for minibars but empty). The breakfast (purchased separately) was a Full English, value for the 10 pounds it cost, the bar was hugely overpriced as usual however had tables on the outside terrace overlooking Canary Wharf and the Olympic Park which was a gorgeous site, especially when illuminated after dark. General resume: a good place but not too good for a person expecting over-the-top levels of Holiday Inn service available elsewhere.

Stayed: May 2014, travelled on business
1  Thank BigManul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this reviewResponded 11 June 2014

Dear BigManul

Thank you for your review. Your feedback is very important for us, therefore please rest assured that we have taken on board both positive and negative comments and addressed them with the relevant departments.

Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression and offer our apologies.
Compared to the Standard room in which you have stayed our hotel also offers Executive room which have not only any mini fridge but also many other small amenities to enhance your stay experience and are available on request for all our guests.

We hope you would give us another chance and we can show you what an excellent hotel we are.

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Reviewed 3 June 2014

This is a very nice & new hotel right at the heart of a gigantic shopping centre. The rooms are decorated in white and pale green which I really like. The staff was friendly and helpful. Stratford Tube station is in walking distance and on a rainy day you can walk through the shopping centre. Everything was fine but the one issue I do have is that you can not open the windows. It's very nice that all rooms do have air-con but I would prefer to open a window at night.

  • Stayed: May 2014, travelled on business
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Thank huukie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this reviewResponded 11 June 2014

Dear huukie

Thank you for your kind words about our staff, who are all very happy and pleased to hear you enjoyed the hotel's location and cleanliness.

We are looking forward to have you staying with us again.

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Additional Information about Holiday Inn London - Stratford City

Address: 10a Chestnut Plaza, Westfield, Stratford City, Montfichet Road | Olympic Park, London E20 1GL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #125 of 1,081 Hotels in London
Price Range: £83 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Stratford City 4*
Number of rooms: 188
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