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Travelodge London Crystal Palace
Ranked #740 of 1,072 Hotels in London
Reviewed 28 August 2013

If you suffer from vertigo then avoid this hotel as it's based on floors 7 to 9 of a tower block. Our room was on the 9th floor and was at the rear of the building.

The room had secondary glazing and was very good at keeping all the noise out as 'blues and two's' could be heard very loudly when open. The bed was a new style where they can now get a vacuum cleaner under the bed and a 10 inch king size mattress that was much firmer (a rating of 3 to 4 on the firmness scale) than other Travelodge's that we have stayed in. There were also 4 very well stuffed pillows rather than the 3 thin one's you normally get. This is a great step forward and let's hope Travelodge role these new beds out very quickly. For the size of the room the bathroom was very small; barely enough room to turn around.There was a shower only, which for myself is a big plus.

Security is taken seriously as getting to your room you need to use the key card in the lift to access floors 7 to 9 and then through the door to the bedrooms. Our only gripe was that our key cards needed to be reset everyday of our 3 day trip. Really don't understand why.

We arrived by public transport. It really is the only way to travel around London. The bus stops, to Croydon (20 minutes) and up to London (50 minutes to Trafalgar Square), are within 50 metres and run at very frequent intervals. There is also a Night Bus (N3) and route 197 run from the West End to the hotel throughout the night.

  • Stayed: August 2013, travelled as a couple
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Thank fatmanpauluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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431 - 437 of 437 reviews

Reviewed 27 August 2013

As mentioned several times above, can confirm that (having lived about 400 metres away for three years) this TL is very definitely in Penge and a long drag up a steep hill from Crystal Palace; just look where Penge Market is!

Room was just about adequate with facilities pared to the bone e.g. not even a full roll of toilet paper provided whilst towels only present for one guest when there were two visitors booked for the room. Suggest that for quietest position one requests a room at the back as far away from lifts as possible. Generally noise levels were OK considering that the rooms are created merely by partitioning surplus office block space on floors 7, 8 and 9 – reception on 6. Don’t expect TVs to be tuned to receive BBC4, News24 or anything slightly highbrow.

Parking is reasonably secure – at least it is off-road – but whether security cameras are regularly monitored we don’t know. No registration number is requested when booking in so how would staff know which cars belong to TL guests? Seemed to be no issues when using other than TL designated parking spaces which is probably a regular scenario as a fair proportion of visitors are “white van men” who appear to need two spaces for their larger vehicles.

Reception staff were unfailingly friendly and pleasant and wanted to be obliging e.g. producing an electric fan for use in hot weather. However, maintenance capacity seems to be a problem.

On the first morning of our stay there was an obvious blocked shower drain filter which flooded the bathroom floor and, in consequence, prevented my partner from being able to shower at all. Reporting this to reception just after breakfast on our way out for the day – and suggesting the issue could be resolved by lifting out the filter and cleaning it (c. five minutes work) – reception staff merely offered a change of room! Not convenient at all and causing TL guests much more than 5 minutes effort. Offer was declined and we did the maintenance task ourselves in the evening but wonder how many others would put up with dealing with foul-smelling, slimy coagulated hair, soap and who knows what?

Overall, a reasonable TL which was convenient for our visit centred on Beckenham and, provided the prices are kept comparatively low, then will consider staying there again rather than our usual base in Croydon. But, please, get a maintenance person on your team!

Room Tip: See review
  • Stayed: August 2013, travelled with family
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1  Thank borderpath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Sophie from Customer Care at Travelodge London Crystal Palace, responded to this reviewResponded 29 August 2013

Dear borderpath, we are sorry to learn of the maintenance issue you have detailed. We do expect our staff members to do everything they can to make sure your stay is enjoyable. They should offer assistance and be helpful at all times. All customer feedback is invaluable to us and we will ensure that the hotel is made aware of the comments that you have made and reminded about the importance of customer care.

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Reviewed 25 August 2013

Reception staff were friendly, articulate and smiled. Room was very clean and the beds and bed linen were spotless. The bathroom deserves special mention. I am a wheelchair user with very limited physical mobility.The shower was superb having all necessary grab handles and a wide shower seat which made for a more secure shower experience. Toilet grab handles were also perfectly positioned.
Overall the bathroom facilities were of such a high standard that they should be used as an example for disabled facilities for other hotels.

  • Stayed: August 2013, travelled with family
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Thank 772Will
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2016
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  • Stayed: September 2016, travelled as a couple
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Thank Guenthi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Nicolas from the Social Media team at Travelodge London Crystal Palace, responded to this reviewResponded 12 September 2016

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Reviewed 18 August 2016
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Stayed: December 2015
Thank Jean-Yves W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2016 via mobile
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Stayed: July 2016, travelled on business
1  Thank CarolFalani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2015 via mobile
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Stayed: June 2015, travelled with friends
Thank Kateřina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge London Crystal Palace

Address: 61-63 Croydon Road, London SE20 7TS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Wheelchair access
Hotel Style:
Ranked #740 of 1,072 Hotels in London
Price Range: £37 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Travelodge London Crystal Palace 2.5*
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