We were really looking forward to our stay as the reviews had been so good, what a disappointment.
Okay so the good points - location is excellent, 10min walk from paddington station and hyde park. Perfect for us. The rate was reasonable and the room was clean.
But...the room was absolutely tiny. We read it would be quite small, but it was actually like a corridor...see attached pics. We werent too upset with that though, it was only a room to sleep in.
However the air conditioning in the heat wave of the weekend we were down, started leaking through the night - but as the room was so tiny it was right above the bed waking me up as the bed was soaked...so bed pulled out and towels on the floor til the morning.
We complained and they moved us to another room - presumably an upgrade as it was a half decent size. But low and behold...the air con unit did exactly the same thing about an hour after we were in bed....thankfully it wasnt above the bed this time, but the constant dripping was irritating but we figured why complain that night as its obviously the air con units they use so every room will be the same.
Anoher issue was breakfast in the morning. The first morning was a disaster, it's far too small for that many guests - they should really be asking guests to book for breakfast as that would be preferable if the service as better. The poor waitresses were running about, barely enough time to clear tables hence we were seated at a filthy table with coffee stains and old cereal on it, werent offered and hot drinks and most of the juices etc had run out. Lots of complaining guests that morning as a result.
Finally on check out we waited for the question "how was your stay?" but it never came...silly us, as we'd paid in advance so we got the feeling they didnt care. When we complained again about the AC the receptionist was vaguley interested and said she'd let management know...and that was it.
So be wary....going in summer? Dont expect the AC not to leak. Want a decent size room? Upgrade. Want an enjoyable breakfast? Eat out!
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