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Park Grand London Hyde Park
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Reviews (2,260)
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1,096
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All reviewspaddington stationmr sakarhyde parkduplex roomwestbourne terraceheathrow expressbooked this hotelbusiness tripnice roomrooms are smallbreakfast was excellentenglish breakfastfew minutes walkoxford streetyogurtarinadoorman
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1,639 - 1,644 of 2,260 reviews
Reviewed 3 October 2013

Recently stayed at the hotel.
The staff was very friendly and was present to solve any problems we had.
The first night at the hotel was a bit tough due to bad wifi network and phone network as we were accommodated in the basement rooms. The problems were resolved as soon as we moved to the 5th floor of the hotel the very next day.
Avoid rooms in the basement at all costs.
Overall a great stay with good breakfast!

  • Stayed: September 2013, travelled with family
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Thank Aatraye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded 5 October 2013

Dear Guest,

Thank you for choosing to stay at the Park Grand London Hyde Park.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 02072624521

Thank you again for taking the time to write the review.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2013

Walkable from Paddington but make sure you get a room accessable by lift - a major haul for my baggage up narrow winding stairs - no porters available. No umberellas, friendly staff, no fridge in room. No airconditioning.

Room Tip: specify room with lift accress
  • Stayed: August 2013, travelled on business
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Thank Lindsay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded 5 October 2013

Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on housemanager.hydepark@shaftesburyhotels.com or you can call me on 02072624521 as per your earliest convenience so we can discuss this further.

Once again, kindly accept our sincere apologies

Thank you very much.

Yours Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2013

I have been going to london once a year for the past 7/8 years and this is the best so far. The staff are friendly, helpful always smiling. The breakfast was excellent - hot food was hot and good choice. Plus good choice of continental items as well. Location is perfect for Paddington also.Room was different, entered into a sitting room, with mini kitchenand sofa which converted to double bed and staircase up to main bedroom. Really comfortable. Bedside table lamp at sofa bed would be very useful. Overall very impressed and will look forward to a return visit.

Room Tip: first floor rooms seem quiet
  • Stayed: September 2013, travelled with friends
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Thank cumbytax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded 5 October 2013

Dear Guest,

It was a real pleasure to read your review, and your generous comments about our hotel and the service you experienced - I'm delighted that you enjoyed your stay with us.

Kind reviews such as yours are very much appreciated by all of the staff at the hotel - and I hope that we'll have the opportunity to welcome you again soon.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

This has become my London hotel of choice for 3-4 London visits annually. The staff has been most helpful and friendly and I was amazed that one of the restaurant servers (sorry, I wish I knew her name) actually remembered me from a visit almost 4 months ago. Last visit the in-room fire alarm went off briefly 3 times - the staff was most apologetic, apparently something wafting up from the kitchens.

Room Tip: 205 is quiet and roomier than most twins.
  • Stayed: September 2013, travelled solo
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Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded 5 October 2013

Dear Guest,

It was a real pleasure to read your review, and your generous comments about our hotel and the service you experienced - I'm delighted that you enjoyed your stay with us.

Kind reviews such as yours are very much appreciated by all of the staff at the hotel - and I hope that we'll have the opportunity to welcome you again soon.

Best Regards,
Gurdeep Singh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

First, this is a great boutique hotel, not your typical chain. Its very unique and attractive. Pricing was reasonable and the staff was excellent. Yes rooms are small but they are small in every hotel in London. We loved Trvestan and Jamal. They made everything so great and easy. Location is okay, but central to everything including the subway, trains etc, but the area of Paddington itself is not impressive, but in 15 minutes you are at everything you could possibly want to see in London from there. Definetly would stay again and give a 4 star hotel rating for sure.

Room Tip: Choose a quadruple room. Worth the cost and extra space.
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KKG5255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded 5 October 2013

Dear Guest

I'm gratified to hear that you enjoyed your stay the Park Grand London Hyde Park.Many thanks for taking the time to share your experiences about your stay. It's fantastic to hear such great feedback from our guests, which I will share with the team.

Thanks again, and we look forward to welcoming you and your friends back to the Park Grand London Hyde Park.

Regards,
Gurdeep Singh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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