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“Lovely experience and helpful staff”

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Park Grand London Hyde Park
Ranked #250 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 12 December 2013

I had an excellent stay at park grand london hyde park.i was given upgrade to duplex and it was free of charge.Room was spot clean and very big with two large screen tv .bathroom was small in size but very clean.

I will highly recommend this place.

  • Stayed: December 2013
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Thank oliviasuncity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurdeep S, Manager at Park Grand London Hyde Park, responded to this reviewResponded 14 December 2013

Dear guest,

Thank you for taking the time to share your wonderful comments following your recent visit to the Park Grand London Hyde Park.

We are very proud of our staff and it is always motivating to receive such positive feedback as yours. We constantly endeavor to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. I am pleased that they were friendly and professional during your visit.

I will pass your kind words on to the reception and concierge team and ensure that their service is suitably rewarded.

I look forward to welcoming you back to the hotel..

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,064)
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1,400 - 1,406 of 2,064 reviews

Reviewed 11 December 2013

I have just returned from a 2 night stay at the Park Grand with my mum. I booked a twin room and chose the Park Grand as it received some good reviews and the location looked perfect for us as we wanted to go to Hyde Park and do a bit of shopping. The room was fine, small but cosy and I didn't expect any bigger in London. The room was clean, heated and the bathroom was great. Big tv, biscuits, fruit and water a bonus too. Although the beds were comfy we both did wake up a few times during the night but still slept fine and such a central location you can't expect silence! Staff were helpful and we were able to leave our bags the day we were flying home so we didn't have to cart them around. The wifi was very slow and we chose not to use it, so possibly that may need to be looked at. Breakfast was a fine selection, enough for us, although maybe a bit more fruit, grapefruit? Overall, the hotel was perfect for what we were looking for and I would definitely recommend and will hopefully stay again.

  • Stayed: December 2013, travelled with family
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1  Thank Catriona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurdeep S, Manager at Park Grand London Hyde Park, responded to this reviewResponded 14 December 2013

Dear Guest,

First of all, thank you for your time and effort to write the feedback on us and we are truly appreciate the comment from satisfied guest like you as it enable us to improve our product and service where it required and also enhance our strength to meet the expectation from our customer.
We hope to have opportunity to welcome you back here at Park Grand London Hyde Park and thank you once again for such a positive comment on us.

Thank you

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

This was my first stay at this hotel. I stayed for one night. Check in staff were helpful, despite one being a trainee. The room was spacious and the bed was comfortable. The room and en suite were spotless. The only (minor) problem was that the water temperature in the shower fluctuated, but, on enquiry at reception, this may have been caused by a boiler issue.
Biscuits, fruit and bottled water supplied in the room in addition to tea and coffee.
I would stay here again.

Room Tip: I'm not sure if rooms at the front are noisier, but mine at the back was certainly quiet.
  • Stayed: December 2013, travelled on business
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1  Thank Timsan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurdeep S, Front Office Manager at Park Grand London Hyde Park, responded to this reviewResponded 20 December 2013

Dear guest,

Thank you for taking the time to share your wonderful comments following your recent visit to the Park Grand London Hyde Park.

We are very proud of our staff and it is always motivating to receive such positive feedback as yours. We constantly endeavor to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. I am pleased that they were friendly and professional during your visit.

I will pass your kind words on to the reception and concierge team and ensure that their service is suitably rewarded.

I look forward to welcoming you back to the hotel..

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

This was an OK hotel centrally located and a short walk to Paddington station. The rooms were comfortable and very clean. The staff did their absolute best to make you feel welcome. The rooms were a generous side, the bedding comfortable and the heating first class with individual controls in the room. A bonus was the heated bathroom floors which were very cosy in the morning. The only problem was the WiFi which was so slow it was unusable. They had people look at it a number of times, but you couldn't even complete an on-line check in with your airline. Certainly, a greta place to stay if you are looking at exploring London as there are several liens that converge on Paddington station. If you need internet, forget it.

  • Stayed: December 2013, travelled with family
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Thank Joe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurdeep S, Manager at Park Grand London Hyde Park, responded to this reviewResponded 11 December 2013

Dear guest,

Thank you for taking the time to share your wonderful comments following your recent visit to the Park Grand London Hyde Park.

We are very proud of our staff and it is always motivating to receive such positive feedback as yours. We constantly endeavor to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. I am pleased that they were friendly and professional during your visit.

We do apologies for WI-FI issue in your room.

I will pass your kind words on to the reception and concierge team and ensure that their service is suitably rewarded.

We will look forward to welcoming you back to the hotel.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

Just back from a 3 night stay at the Park Grand, and have to say I was quite disappointed with the 4 star rating. We booked what was classed as a Deluxe Double, and I think that my idea of Deluxe differs quite a lot from what the owners class as Deluxe. The room was quite small and didn't really have a lot of room and storage space. I wouldn't want to think I was staying there any longer than 3 nights. The bathroom was very small with only a shower (which was quite nice, although leaked). Breakfast was where I have the biggest gripe in that on 2 out of the 3 mornings we turned up for breakfast only to be told that there were no tables available ( a good job we weren't in a rush). For a 4 Star hotel I would have expected them to have enough tables to cope with a full hotel. Overall the location is quite good, but not a 4 Star or Deluxe rooms IMO. Not really worth the money.

Room Tip: If the hotel is busy and you are in a rush in a morning, allow yourself extra time for breakfast.
  • Stayed: December 2013, travelled as a couple
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Thank ES222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurdeep S, Front Office Manager at Park Grand London Hyde Park, responded to this reviewResponded 11 December 2013

Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on housemanager.hydepark@shaftesburyhotels.com or you can call me on 02072624521 as per your earliest convenience so we can discuss this further.

Once again, kindly accept our sincere apologies

Thank you very much.

Yours Sincerely,

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Reviewed 9 December 2013

I spent 4 nights with my family at the hotel which is very conveniently located to reach the center of London by bus or tube. The room and bathroom were clean and the breakfast was excellent. The only inconvenience we faced was receiving one double bed and a sofa bed, rather than 2 double beds as indicated on the website and confirmed by the hotel last July. The sofa bed was extremely uncomfortable to accommodate 2 adults and in a bad state. It was reported to the reception desk, however, we were informed that it was the only room available! I highly recommend to replace the sofa bed in room 120.

Stayed: December 2013, travelled with family
1  Thank adriana632013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurdeep S, Front Office Manager at Park Grand London Hyde Park, responded to this reviewResponded 11 December 2013

Dear Guest,

Thanks for your comments in TripAdvisor.

We appreciate you for sparing time to write the review.

Your kind words of appreciation go a long way in encouraging us to continue to offer our guests with highest care and personal attention.

I am glad to know that you enjoyed your stay and appreciate the help and service extended to you at our hotel during your visit to London. We thank you for your patronage.

We do apologies that you were not satisfied with sofa bed in room 120.Your comments has been passed to housekeeping department and we will do the necessary from our end.

We are looking forward to welcoming you again at Park Grand London Hyde Park when you visit London next time.

We are confident that you would prefer to stay at our place.

Regards,
Gurdeep Singh

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Reviewed 9 December 2013

The hotel was very well located for Paddington Station. Friendly staff and a clean and well kept hotel. My room was a Deluxe Single room, and was of hve I would call very little. Wondering how a normal single room would have eventually. Would probably have come back, but had also checked whether there were other hotels in the area that maybe had a little more room. The room was well equipped with new bathrooms. A little dull that you can not provide Internet line with better capacity than 0.5 MB download 0.01 Upload speed when you expect to sit to work in the afternoon evening.

  • Stayed: December 2013, travelled on business
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Thank TGSS1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurdeep S, Front Office Manager at Park Grand London Hyde Park, responded to this reviewResponded 11 December 2013

Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on housemanager.hydepark@shaftesburyhotels.com or you can call me on 02072624521 as per your earliest convenience so we can discuss this further.

Once again, kindly accept our sincere apologies

Thank you very much.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Grand London Hyde Park

Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Phone Number:
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #250 of 1,072 Hotels in London
Price Range: £104 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Hyde Park 4*
Number of rooms: 119
Reservation Options:
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