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“Great Stay” 5 of 5 bubbles
Review of citizenM London Bankside

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citizenM London Bankside
Ranked #85 of 1,089 Hotels in London
Certificate of Excellence
Cape Town Central, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Stay”
5 of 5 bubbles Reviewed 5 March 2013

An Excellent Modern Hotel with very efficient systems and a new take on Hotel Dining which i found interesting, The Design is considered and everything is where it should be, the decor is awesome ! I Would DEFINITELY stay there AGAIN !! CitizenM isn't conventional and if you feel like paying for fake smiles and room service go somewhere else !

Room Tip: Be sure to take a stroll down to Borough market for lunch or a early dinner
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  • Stayed December 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dylan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,158 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (635)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
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  • English first
  • French first
  • German first
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English first
Glasgow
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 bubbles Reviewed 5 March 2013

If you are looking for a well-run and efficient boutique hotel on Bankside at chain hotel rates, look no further. Ideal for business travellers for the City and just as well placed for leisure travellers keen to base themselves near the foodie heavens that are Borough market, Maltby Street and the likes of Zucca and East Village in Bermondsey, this chic, well-appointed London base of the CitizenM chain is a welcome addition and way better than Holiday Inn Express, Premier Inn or the like. Rooms are SMALL (no denying it) but if you are content with an UBER comfy bed (free movies and WIFI a given) and a good shower and not staying for weeks on end, the great and relaxing public areas allow you to escape any sense of cabin fever. Breakfast is a bit bland so pop out (there is a M&S Simply Food across the street) and unpteen cafes and cabs nearby. Equidistant from Southwark and London Bridge tubes, this is a great location if using LCY. Walking distance from Tate Modern, the Globe, Southbank and even St Paul's (if you like a stroll)> HIGHLY RECOMMENDED.

Room Tip: Courtyard rooms on fourth floor - you get a superb view of the Shard from the link corridor to the l...
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  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ARDNAHOE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ostend, Belgium
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 March 2013

Very nice design hotel, everything people say is true, but if you want a quiet stay....downstairs it's so crowdy, never place to use the working space, the sofa's,... We booked a room faced to the inner garden, but that was very noisy too except for the last day. People are smoking there and after a few drinks they are very loud. I slept at 5th floor and could here the whole conversations very well. ( There was a guy who woke me up at 5.30 AM, talking loud on the phone)
Samsung Tablet worked well, but not the internet, but that i didn't mind. The fridge is the thing that i jumped for it, loved to have my cold drinks and fruit.
The bed is huge, but can be difficult for some people. It's high and i had to step over my husband to get out. Or you can sleep with your head towards the window, but i didn't do that because i fell some cold air.
Breakfast was nice. Staff was so helpfull and happy.
If you go for a short stay to shop it's better to stay more in the city, but we came for the art and that's perfect.
I would go back cause for us it worked well and we always staying south :)

Room Tip: Rooms on inner side are also noisy, corner suite would be better. There's on both sides workin...
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  • Stayed February 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 000nutmeg000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

This has got the wow factor for sure. You walk in and are hit with quirky design features all over the place. Very clean and functional room with everything you could need. Great city view too. The staff are always around should you need anything and the reception staff are very nuice and helpful with eating out ideas. Loved it here and if you want somewhere different you should book this hotel.

Stayed January 2013, travelled as a couple
Helpful?
Thank Angie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
1 review
5 of 5 bubbles Reviewed 2 March 2013

Absolutely cannot fault this hotel for any reason!

I stayed here with my partner twice in the space of two weeks because we loved it so much. The self check in was fast and easy, although staff were on hand to help if needed.

The rooms are amazingly clean and comfortable, and the beds! Oh my gosh, the most comfortable bed I have ever slept in and they are HUGE, I never wanted to get up!

The entire hotel is spotless from top to bottom. Staff are extremely friendly and helpful! Breakfast was also very good, and good value for money.

The hotel is only a ten minute walk to the nearest station, not very far at all. Although staff are always willing to hail a taxi for you if necessary.

Nothing bad to say about this hotel at all! Will definitely stay here again and have recommended this to everybody I know who travels to London.

Definitely worth the money we paid! :)

Room Tip: We stayed on different floors for each stay and every room we had was perfect, regardless of locatio...
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank quincupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 March 2013

Possibly the coolest hotel I've ever stayed in. They've really thought of everything to make your stay as comfortable and as fun as possible. Greeted at the briliantly designed self service check in by Marc, who is the Assistant Manager and couldn't do enough to help us. Friendly, helpful and a refreshing change from the stuffy service and environment you find in a lot of other hotels, especially in London! Decor was amazing. Chic and modern, but very homely and comfortable. The whole place has a very creative, arty vibe to it. It is definitely a place to explore, because there are quirky and interesting things hidden everywhere. Rooms are small, but this is a London hotel. They are spotlessly clean and designed perfectly. And so quiet! Everything is controlled by a tablet (lights, tv, blinds etc) and the beds are probably the most comfortable I've slept in, in a London hotel. The bar has a great cocktail selection and a decent wine list, which meant we didn't even venture out on our first night. The atmosphere is lively, friendly and welcoming. Only thing I could think to (partially) criticise in the whole place would be the breakfast. Not a great selection, but not poor by any means. I've already recommended this hotel to everyone and am looking forward to my next stay there. Loved it!

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Edward B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 27 February 2013

This hotel was by far the coolest I've ever stayed in. My bedroom felt like if Apple made hotels, this is what it would look like. Ok so I might be exaggerating slightly, but I mean more just feeling very, very impressed by the design, user experience, and extra thoughtful touches.

The bar downstairs is lovely and as a lone business stayer, I appreciated the canteen and quiet space to sit in for those who want to eat. The food was maybe a little pricey (£11.50 for an OK curry) but very tasty.

The Samsung tablet in the room, which controlled the TV, blinds, lights, temperature, mood lighting etc...was just such an awesome idea. For £119 (well thats what I paid, though looking at their booking system I got a damn good deal. Seems more £130-£150 is the norm) I was utterly gobsmacked by the place. They made staying in a hotel an experience, which it certainly was.

See attached picture for changing the "mood lighting" of my bathroom. Seriously cool.

Room Tip: Am told Courtyard is quieter, mine certainly was.
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  • Stayed February 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank uratargetmarket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM London Bankside

Property: citizenM London Bankside
Address: 20 Lavington Street, London SE1 0NZ, England
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #85 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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