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“Down the hill already”

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citizenM London Bankside
Ranked #83 of 1,069 Hotels in London
Certificate of Excellence
Copenhagen, Denmark
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Down the hill already”
Reviewed 18 May 2013 via mobile

We stayed at the CitizenM last October, good experience. That's why we came back again and we're still here while writing this review. Unfortunately this hotel is alreday going down the hill. The hand shower wasn't working properly, somebody came to fix it next day, and then the hand shower worked but then the rain shower started leaking constantly and there was no way to stop it! so whenever you liked it or not, you got your hair wet everytime.
Cleanings, a crisp lost on the floor two days ago is still here.
Rude staff treating us (two mature people) like pre-school kids. We were sitting at the pc, and someone come to tell us that we can't eat stuff we bought outisde, in the hotel. Fair enough, but the issue is, we were not eating at all since we just came back from a restaurant! We were simply using the pc and our bag with the stuff we bought was on the table.
Hers excuse was "just in case you were thinking about eating your stuff here"
Now, unless you see people actually is eating, I would recommend to shut your mouth and leave people in peace. Too much information non requested at all. That's what you get when hiring cheap staff I guess.
We'll be in London next October again, and for sure, not at CitizenM.

Stayed May 2013, travelled as a couple
Helpful?
Thank ChiaraG72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenDiego, at citizenM London Bankside, responded to this review, 30 May 2013
Hi "ChiaraG72",

There are no excuses about the experience you had during your last visit, I'm really sorry we let you down, and disappointed to read you won't stay with us again.

We are not perfect, and sometimes we fall short, but we constantly look to improve the service we offer. Our Ambassadors are our strongest asset, hired based on their ability to smile and passion to serve. They should treat you with genuine respect and smile, just like you experienced with other Ambassadors. I know that it would never be their intention to upset a guest and I am extremely sorry that you were made to feel the way you did. I shared your comments with the team and we are all genuinely disappointed but determined to prevent such an occurrence from happening again.

I have passed your comments on to maintenance and housekeeping and would like to also acknowledge the fact that you completed the survey further to your stay. If you think we deserve a chance, please reach out to us directly.

If there is any opportunity for us to win your trust back, please reach out to me directly. My apologies again and wishing you all the best and safe travels.

Diego
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Sheffield
Level 5 Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 May 2013 via mobile

Great location for Tate and fab Borough Market etal. Quiet, very modern (Samsung tablet in every room for all controls inc "mood" lighting, temp control & entertainments etc. ) free easy access Wifi & films which is a refreshing change. Not alot of storage space + "interesting" 2m square bed which has pillows & duvet stacked in middle when u arrive so u can deside which way round u sleep!

  • Stayed May 2013
    • Value
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Helpful?
Thank robinrid2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level 5 Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 May 2013

We stayed at citizenM for 4 nights during our visit to London. The hotel is about a 10 minute walk to either the London Bridge or Southwark stations. There is also an amazing marketplace (Borough Market) that was recommended to us by one of the hotel staff that was fabulous about 5 minutes away. At the hotel, the self-check in was easy and totally efficient. There was a nice girl at the desk, who got us oriented with the hotel once we were done checking in. We ended up with a handicap room which I believe is bigger than the others. It was awesome and really efficiently designed. The super king bed with the little ledge we used for luggage was so comfortable. The tablet that controlled everything was really cool, sometimes a little slow. The free movies and free WiFi were really nice touches as well.

We often went downstairs and got drinks and snacks at the 24-hour bar and canteen. The bar got very busy for happy hour, filled with local employees which was nice, and the prices there were very reasonable and not inflated like normal hotel prices. We found ourselves there late night eating peanuts, drinking a pint, and chatting with the staff almost every night. The staff was absolutely amazing. Every single person we met was helpful and cheerful, encouraging us to try new beers or suggesting amazing restaurants (Yauatcha!). I truly can't say enough good things about this hotel and I can't wait to return.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank easilyconfused
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
1 review
Reviewed 17 May 2013

We stayed at CitizenM London Bankside for one night in May, we have never stayed before. I found the hotel through another website, but checked out the reviews on trip advisor and decided to go for it. It is in a great location and easy to find. The rooms are small - but i was aware of this before booking, it isn't something that bothered me, and the facilties and comfy bed were all we needed!
The decor is bright, modern and fun, and i will definitely stay at a CitizenM hotel again! The staff were really helpful and friendly and the rooms were as expected - basic but modern and equipped with everything we needed.
Would definitely reccomend to others!

  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank lilianne20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, United Kingdom
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 May 2013

Trendy, but in the best way. Great rooms though a little small for two. Lounge and bar comfortable and ideal place to relax. Very good value for London. Location not ideal - it's a bit of a walk back from London Bridge tube, but the route seems safe enough at night. Definitely going back soon.

Room Tip: I've always stayed in a room facing the inner courtyard - very quiet.
See more room tips
  • Stayed February 2013, travelled as a couple
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Helpful?
Thank JFDI42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire, UK
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 15 May 2013 via mobile

My partner and i stayed for one night at the CitizenM Bankside. It is a cool hotel and we had a nice stay. I would caution against a long stay if there is more than one in the room - once the gloss and technology wears off the reality of the small room hits home. When you take out the technology it is a budget hotel at its heart - but an excellent class leader in that market.

  • Stayed May 2013
    • Value
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Helpful?
Thank Phillipt21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 May 2013

If a genie appeared and grants you 3 wishes for a good midbudget European hotel, and you wished for : A good and comfortable bed, a wonderful shower system and peace and quiet at night....

Well - ALL your wishes come true at CitizenM Hotel in London. Plus bonus free wifi.

I NEVER slept so well ( thank you and no jetlag !) and the shower ( see pictures posted by others) is very cool.

So I love it. There are no cool restaurants/shops just round the corner but walk 12 min and you get a tube station, walk 15-20 min and you are at the South Bank so seriously, what more do you want.

  • Stayed April 2013, travelled solo
    • Value
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Helpful?
Thank M-wonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM London Bankside

Property: citizenM London Bankside
Address: 20 Lavington Street, London SE1 0NZ, England
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #83 of 1,069 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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