We stayed at the CitizenM last October, good experience. That's why we came back again and we're still here while writing this review. Unfortunately this hotel is alreday going down the hill. The hand shower wasn't working properly, somebody came to fix it next day, and then the hand shower worked but then the rain shower started leaking constantly and there was no way to stop it! so whenever you liked it or not, you got your hair wet everytime.
Cleanings, a crisp lost on the floor two days ago is still here.
Rude staff treating us (two mature people) like pre-school kids. We were sitting at the pc, and someone come to tell us that we can't eat stuff we bought outisde, in the hotel. Fair enough, but the issue is, we were not eating at all since we just came back from a restaurant! We were simply using the pc and our bag with the stuff we bought was on the table.
Hers excuse was "just in case you were thinking about eating your stuff here"
Now, unless you see people actually is eating, I would recommend to shut your mouth and leave people in peace. Too much information non requested at all. That's what you get when hiring cheap staff I guess.
We'll be in London next October again, and for sure, not at CitizenM.
- Official Description (provided by the hotel):
- Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more less
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