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“second times a charm!” 5 of 5 bubbles
Review of citizenM London Bankside

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citizenM London Bankside
Ranked #87 of 1,089 Hotels in London
Certificate of Excellence
East Yorkshire
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“second times a charm!”
5 of 5 bubbles Reviewed 1 December 2013

This was our 2nd visit to Bankside and must say this stay was better than the last. We stayed for one night on the 5th November and we had a much larger room which i think was for people with access problems. The upside was we felt we had lots more room to move around but the bathroom area didn't have the wow factor the normal rooms have. The bed as always was super comfy and the room spotlessly clean. Breakfast this time was much better as we went down earlier so it was more fresh and there was plenty to choose from. This time we used Addison Lee cars to pick us up from Kings cross and the return journey as found the underground a pain last time. It meant we arrived less stressed! Will be back again!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snowrache29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,158 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (635)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Porto Alegre, Brazil
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

The staff is very friendly - but if you are not in the mood of talking, you can check-in and check-out by yourself, in machines resembling ATMs. Using the tablet they provide, you can control the curtains, watch some (complimentary) films and even control the room lights' color. Beside the modernities, consider a confy bed, nice shower, fast (and free) wi-fi, good location, funky lobby and bar areas. And reasonable prices.

  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SML1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed 29 November 2013

Criteria important to me for my stay in london were: proximity to city centre, price and cleanliness. Citizen M provided a good spread in all these departments compared to other hotels in london. Also, there was a fire alarm malfunction during one of the nights and the staff discounted that night from the total price of our stay. Thank you Citizen M for the good service!

Stayed August 2013, travelled as a couple
Helpful?
Thank benballinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 November 2013

This hotel is well located, on Northern and Jubilee subway lines (direct from Saint Pancras station). Everything there is beautiful and design and the staff is really nice. They even helped me find my passport back :-)

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkbymoorside, United Kingdom
Level Contributor
239 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed 28 November 2013 via mobile

The idea is great. Person less reception. Tablet controlable features in your room. Funky and fresh bar. My only concern would be if I was to stay any longer than a night and the novelty of the room would wear thin.

3 big positives.
1.the bed was that comfortable that I got the details as I'm having one of those.
2. free wifi
3. Free films

Stayed November 2013, travelled as a couple
Helpful?
Thank Letsallhaveadisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 25 November 2013

A huge thank you to the staff of CitizenM London Bankside!

This hotel turned out to be a real find. Slightly diffrent but a breath of fresh air in the hospitality industry. This year I have made three trips to London, checked in at the CitizenM Bankside five times and stayed a total of ten nights. First time in May but the last trip was just a week ago. On that occasion me and my wife managed to miss our flight home. We booked another night, returned to the hotel and were greeted warmly and compassionately by the staff who remembered us checking out and did not expect us back. This totally made up for the airline's lack of interest towards our predicament. The following day we checked out again but due to circumstances we missed our next flight. We returned to the hotel...again, this time only to ask to have our bags stored while we figured out what to do next. Again we were greeted with enormous warmth and care and were even treated to free drinks at the bar (we were not even checked in at the hotel at that time). We do feel that the staff went out of their way, above and beyond, to make us feel at home and have guaranteed that CitizenM will be our home away from home in London from now on.

As always, no hotel is perfect and people can always find something to complain about. However, after more than two decades in the service and hospitality industry and several years thereof as a flight attendant travelling the world I can truly say that this hotel, and it's staff are one of a kind. Yes, the rooms may be small but that's usually the case in London. But they are nice with cool tablet user interface which controls everything from the lighting and AC to the TV and movie selection (which is free BTW) and the beds are some of the best around.

For me, the measure of good service is how problems are attended to. In that respect, CitzenM Bankside is a head abobe the rest. We did have a small maintenance issue when we checked in which was resolved with warm appologies and an offer of free breakfast the following day. When we returned from a day out the issue had been fixed as well. The few other issues I have had during my stays have all been dealt with in similar professional manner which they can be proud of.

Again, big thank you and see you next time!

And yes, we did make it back home eventually :)

Room Tip: Southwark rooms may seem slightly noisy to some as they face the busy Southwark Street so for those...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Friðgeir G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

I'm mainly a business traveller, and citizenM does most things right:
- Good location
- Quiet rooms
- Pleasant staff
- Good tv
- Free internet
- Comfortable bed

Only negatives are:
- Slightly too small room
- Sink in room, not in bathroom (makes the floor wet)

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jonas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM London Bankside

Property: citizenM London Bankside
Address: 20 Lavington Street, London SE1 0NZ, England
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #87 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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