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“Technology everywhere - interesting concept”

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citizenM London Bankside
Ranked #85 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 18 February 2014

CitizenM London Bankside is one of five citizenM-hotels in the World (London, Amsterdam, Glasgow and Rotterdam). The concept is quite a unique: bring all the technology you can imagine for the visitors (self check inn, digital room keys, Samsung pad that operates internet, digital on demand TV with movies, colors and lights in the room, curtains, ...) and at those same time keep your guests well taken care off in a modern Chic environment.

Rooms are quite a small ones - big comfy bed, good toilet and shower, big TV and that's almost that. On the other hand public areas are big, decorated nicely and almost like in a modern home. People seem to like staying there having a drink in the evenings, talking with each other and typing their computers. The bar was full every evening :-)

Breakfast is simple but adequate with barista coffee your style.

Great place for short business trip or if you are interested to see their decorations / art. For a longer visit or visit with kids I would choose otherwise.

Very good and polite service at quite a good location in London - little hard to find if you come from wrong direction...

Room Tip: While checking inn you choose your room looking either inside the doughnut or outside - it might get...
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  • Stayed: February 2014, travelled on business
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Thank Northerntraveller73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,685 - 1,691 of 3,399 reviews

Reviewed 18 February 2014

A great hotel that has a fantastic balance of design, community and those little touches that set it apart without losing the fundamentals - cleanliness, safety and quiet. Brilliant staff always there for you and looking to make your stay the best they can. I've stayed in many hotels across London and the Globe and I can safely say this is one of the best I've been to. Without doubt the best value for money in the city.

Room Tip: If you are on Business the staff will help you pick a quadrant facing room which are quieter.
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  • Stayed: February 2014, travelled on business
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Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

After staying at the Amsterdam City location, I knew what to expect - a funky, modern and uber cool hotel - with a unique concept. This was delivered, however it still exceeded my expectations.

All of the rooms in each property, are identical, so no need to get the "best room".

If you are visiting a new location, or somewhere familiar to you, I believe there is no need for the Room Service, Butler and other extras that come with the traditional concept of a hotel. Why waste your time eating ice cream and watching movies, when you could be out exploring?

The rooms are slightly different to Amsterdam City. There is a fridge, the toilet and shower are contained in one area (instead of separately), and the room is controlled by a tablet.

I will always stay in a citizenm property wherever I go, it has everything you need,

Room Tip: Choosing a room on a high floor and facing the courtyard is great and little les noisy.
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  • Stayed: February 2014, travelled solo
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1  Thank tsmithau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

My husband and I stayed here for one night and I really cant fault it. The service when we arrived was welcoming and helpful when we were checking in, the downstairs bar was lively and the service excellent and the room was everything you need for a short stay. The bed was amazingly comfy, so comfy in fact we overslept the next morning! We stayed on the first floor with a view to the front of the hotel and we were not kept awake at all by any noise. I would definitely stay here again and would highly recommend.

  • Stayed: February 2014, travelled as a couple
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Thank Hannah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

This hotel is comfortable, stylish and simple in every way. The rooms are great with a large range of entertainment, lovely shower and storage space. Walking distance to the Tate Modern and the Thames and a couple of travel options. The lobby is great for meetings or a quite drink while reading the paper or one of the many books! Would stay again!

  • Stayed: December 2013, travelled as a couple
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

As a visitor to London I cared to stay in a hotel with a strong design sense, for that I chose CitizenM, and I wasnt disappointed! The graphics and posters are nice, the Books range is very intriguing.
The bed is the best bed I have ever slept in! There is nothing I can complain about. The only issue I faced was the limited options of food in the hotel and area surround it.

  • Stayed: February 2014, travelled solo
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Thank SanaAshoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

I was taken here for a weekend break by my husband as a surprise, and what a fantastic surprise it was! The lobby sets the tone for the whole hotel, relaxed, modern but classic with super friendly staff and lots of interesting 'stuff' to enjoy. Lots of interesting books, big sofas and a fire, at the same time as self check in computers, news on multiple screens and apple macs for guest use. Some interesting furniture and fabulous staircase set the whole area off and provide a large relaxed area for guests to use for a variety of purposes.
The rest of the hotel followed this example, full of quirky, interesting touches to intrigue and add sense of fun throughout the building.

The rooms are small but very cleverly designed, with large and very comfy beds. The room is controlled via a tablet - heat, blinds, tv, music, curtains and lighting... very fun! Also free movies which was fun! The bathroom is very compact but fine.

The only slight criticism was there was no tea & coffee facilities, we both like a cuppa in the morning! I'm sure some clever thinking will make this happen as it seems to be the only complaint anyone has!

The canteen area worked really well, that and the bar are open 24hrs. The choice of food is limited and much is pre packaged but there were always some hot options. We didn't eat here in the evening so can't comment but breakfast was great, with everything you might want.

We had a fab time and didn't want to leave, they really have got the balance of contemporary cool and excellent customer service just right. The location is great, just behind the Tate, near London Bridge tube and Borough market. Lots of places to explore, eat and drink.

Room Tip: Some rooms look over the interior courtyard opposite each other and some external, so depending on p...
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  • Stayed: January 2014, travelled as a couple
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Thank Kate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM London Bankside

Address: 20 Lavington Street, London SE1 0NZ, England
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #85 of 1,076 Hotels in London
Price Range: £114 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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