I really didn't want to write a review since this hotel is so busy and I want to have the hotel always have room for me to stay when I am in London. However, a hotel that is considered fantastic by both teenagers and my 80 year old mother must be commended. Although the property looks great and is very high tech--it is the staff that makes this place extra special. All the staff could not have been more helpful to my entire family. Michael, a favorite of all of ours, is just superb at checking people in and guiding them through anything that they could possibly need. He will do anything, including bringing up tons of luggage, arranging extra pillows, giving directions, making phone calls--anything that you can think of. He is incredibly nice, as is all the staff that we encountered. I wish that I could remember the name of the lovely woman who would not give up late at night until she could have my documents printed for me. Another member of staff ran into the kitchen to get me a few extra little cheeses for my flight home. I could go on and on. However, the person who deserves the most credit and deserves tons of praise is the amazing manager--Eylem. She is always running around the hotel, insuring that every detail, no matter how small, is perfect for her guests. She is a superb hotel manager. CitizenM is so lucky to have her working for them. Some day, I predict she will be running the whole chain of their hotels. That will be the best day for CitizenM and all those who stay at their properties!
- Official Description (provided by the hotel):
- Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more less
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