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citizenM London Bankside
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Reviews (3,774)
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2,526
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2,526
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All reviewscitizen mmood lightingfree moviesborough marketsamsung tabletrooms are smallroom controlsfunky hotelhigh techlondon bridgehuge bedtate modernsouthwark tuberain showersouth banklounge arealoved this hotel
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Reviewed 22 July 2014

Wonderful ground floor open plan reception, bar, restaurant, and relaxation area. Friendly staff.
Pretty much everything in the small, but perfectly appointed room was operated by complimentary tablet in the room( no you can't take it home!)
Huge bed, TV with free movies, powerful shower.
Couldn't have asked for more really. 5 mins from Southwark tube. Sainsbury's Local just round the corner, as was a Barclays hire a bike point. Thought £1 an hour was a bargain in London.

Stayed: July 2014, travelled as a couple
Thank nurfdupap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenmatt, General Manager at citizenM London Bankside, responded to this reviewResponded 23 July 2014

Hi Nurfdupap

good to read you comments on trip advisor, let us know what we need to do to make it 5 stars next time. It's through feedback such as yours that we are able to stay relevant to the mobile citizens of this world. I hope to see you again soon

safe travels

citizenMatt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

Stayed here for business in London and was very impressed, rooms were fantastic with remote control everything, the shower was 1st class 8 the morning and has to have the best check in check out process of any hotel I have stayed at....

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenmatt, General Manager at citizenM London Bankside, responded to this reviewResponded 23 July 2014

Hi Jim M

thanks for the kind words. We aim to keep it simple, great bed, great shower, fluffy towels, quick check in and check out, free wifi and a team of ambassadors genuinely interested in making your stay. Why does it get so complicated?

I hope to see you again soon

citizenMatt

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Reviewed 21 July 2014

Stayed there for one night in June with my partner when we were going to see a play at the Globe, which is very close to walk to.

Fabulous, ultra trendy hotel full of unique extras. Room was very small, but the bed was one of the comfiest ever and shower was great.

The atmosphere in the hotel downstairs was really something special. The bar was superb, all food sumptuous and though pricey, it was well worth it!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank bellablue49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

A "double room" turned out to be a miniature room with one bed, in which two persones were supposed to sleep. To get to your sleeping place you had to crawl over the other person. The room was so crowded that the sink had to be separated from the toilet and shower.

The breakfast, at the cost of 12.5 Pound, consisted of coffee, a piece of bread, jam, juice, yougurt, fruit and that dreadaful English sausage.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Hink-von-Hank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenMarc, Manager at citizenM London Bankside, responded to this reviewResponded 23 July 2014

Hi Hink-von-Hank,

Thank you for posting your thoughts here on TripAdvisor. I'm sorry to read that you felt we were overpriced.

Here at citizenM we do not hide from the fact that our rooms are on the small side. We've listened to our mobile citizens and key for them is the provision of a great bed and shower which we have not compromised on. We have comprimised a little on space as we all know that space is a premium in a city like London. We've done away with the bathtub, trouser press and sofa as these are features which no longer appeal to the new smart breed of traveller which we cater to. All this is reflected in some of the most competitive rates around. Our mantra here at citizenM is 'affordable luxury for the people' and we stick by this in all that we do here.

I hope this helps explain a little bit more about who we are so you are better informed when choosing where to stay next in London.

Safe travels,

citizenMarc

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Reviewed 19 July 2014 via mobile

Really impressed with the staff at this hotel. Nothing too much trouble. A couple of minor problems sorted straight away. Very hospitable. Rooms small but ultra modern and very comfortable. Great public areas that make you feel very at home. Would definitely recommend.

Stayed: July 2014
1  Thank Gary11110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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