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“Anniversary weekend!” 5 of 5 bubbles
Review of citizenM London Bankside

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citizenM London Bankside
Ranked #86 of 1,087 Hotels in London
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Anniversary weekend!”
5 of 5 bubbles Reviewed 1 September 2014 via mobile

We stayed at this Amazing Hotel on 30th August 2014 for one night and couldn't be happier with all of it! We arrived early to drop our suitcase off and were greeted by a lovely man and he said we could check in early! (Even better!!). The room was stunning! Extremely modern! I won't ruin it for you too much! There was a bar in the lobby which was lovely, very relaxed atmosphere, prices were reasonable.
Only negatives we would say, if you are picky, we aren't, but there was no tea making facilities, and the tube station was a 5-10 minute walk but it didn't matter to us!
Overall.. Fantastic hotel, staff and location! Very happy!

Stayed August 2014, travelled as a couple
Helpful?
Thank SGrafham95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenmatt, General Manager at citizenM London Bankside, responded to this review, 2 September 2014
SGrafham95, thanks for your feedback. We feel privileged that you picked citizenM to spend your anniversary and proud that you enjoyed your stay. I hope we get the chance to welcome you back year after year, or maybe to one of our other hotels globally

Safe travels

citizenMatt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,158 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (635)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
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English first
Brisbane, Australia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

I had a great stay at the citizenM hotel at London Bankside for 3 nights at the end of August. The hotel itself is very laid back and has a great downstairs lounge and bar area, with loads of different styles of seating area, depending on your mood and needs.

The check-in, check-out and bar staff were all really lovely and helpful, recommending some great wine to me and being super helpful with storing my bags when I checked out.

The room itself was great - I was by myself, but I can imagine that there'd be enough space for 2 people. There's a huge drawer under the bed, which would fit 2 suitcases, and enough nooks to put other bags etc. There's a small desk, a bedside table and lamp, hanging and folding space,a fridge, a vanity outside the shower-toilet wet area, and of course, the enormous, comfy bed!

There's also the tablet that controls everything in the room - this was a great aspect of the room, but rest assured there are still switches for all of the lights (including a light/dark switch for turning everything off and on, just next to the bed), switches for the blind and curtain, and a remote for the TV in the drawer under the bed, just in case.

All in all a fantastic hotel, I'd definitely recommend it and return again!

  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank redrose93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenmatt, General Manager at citizenM London Bankside, responded to this review, 2 September 2014
Hi Redrose93

It was great to read your thoughts on Trip Advisor. citizenM is designed for all, whether you are part of a merry band of travellers or a lone explorer. Always good to hear an Aussie being complimentary about wine. We wanted to put together a list that although small, showed real variety. We got the ambassadors involved and of course they each have their favourites but we have been sure to price them to represent great value; great wines at an even better price, what's not to like?

I hope you enjoy the rest of your travels and I look forward to welcoming you back to citizenM soon

citizenMatt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 September 2014 via mobile

We stayed for 1 night at the end of August.
The hotel was a 10 Minute walk from London bridge station and about a 5 minute walk from southwark station.
Hotel very easy to find, check in very easy was given a court yard view room, room number 249.
Room was bigger than we were expecting, the bed was huge and the room had a walk in
shower.
The tablet was great and
managed everything in the room.
Best nights sleep ever in a hotel so quiet

Little tip for a great breakfast leave the hotel and head towards London bridge on the way there is a place called the breakfast club best place ever for breakfast the atmosphere was great

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint-Etienne, France
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

Citizen is a new concept. They totally revisited the experience of the customer in a hotel.
The atmosphere is cool, relax, friendly, young.
The design is fantastic, very modern and warm too.
There is a full of good ideas. The room is "different". Very comfortable, relaxing. I knew the citizen M in Amsterdam and i found the same spirit in London.
I highly recommend this hotel. This is a wonderful experience.

  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jean_marie_caillat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenmatt, General Manager at citizenM London Bankside, responded to this review, 2 September 2014
Hi jean_marie_caillat

thanks for sharing you thoughts and great to hear that having got to know us in Amsterdam, you ventured across to our place here in London. Each hotel is based on the same principle of affordable luxury, but as a bunch of friends that are passionate about great hospitality, we all get to put our own little spin on what citizenM is about, making sure we maintain distinctive personalities. Ubiquitous and bland does not exist at citizenM!

safe travels

citizenMatt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 31 August 2014

Stayed at this hotel for two nights and I would highly recommend it. We made the approach to the hotel from London Bridge station and it was a 10minute walk taking us past Borough Market.

The check-in process was great, staff were there to help the automated process which was quick and completed within a couple of minutes. We just enter the booking reference and we had the option of two different rooms and the staff member helped us with our choice.

The room was nice and clean, large comfortable bed, big shower room and a Samsung tablet to operate the TV/lighting/window blinds and it also gave free access to the internet and a wide range of films for the TV.

On check-in we were given a receipt which entitled us to 2 free drinks at the bar and this included the wide range of cocktails. The reception/bar area was comfortable and stylish with books and the daily papers available. The hotel also provided us with an umbrella when we went out for a walk the following day when it was raining.

All the staff were very nice, i would highly recommend staying here and will look at other CitizenM hotels for other city breaks.

Room Tip: Courtyard room view was nice and quiet, also gave a nice view of the Shard.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenmatt, General Manager at citizenM London Bankside, responded to this review, 2 September 2014
Hi John L

thanks for your kind words on Trip Advisor. At citizenM we're a pretty democratic bunch and don't want to simply reward the super duper platinum executive card holders. Booking direct on the citizen'sOnly rate gets you a few extra treats too, like a couple of cocktails. Of course there's a smile and warm welcome for everyone too.

I hope you enjoy discovering the other citizenM hotels around the world. Where's next, Paris, Amsterdam, New York, Rotterdam, Glasgow.........?

safe travel

citizenMatt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 August 2014 via mobile

Great experience to stay at this place. The room was like a large cabin on a cruise ship but even cleaner, hi tech and comfortable. The lobby was very spacious with tons of space to work and eat and hang out - like about the size of 10 Starbucks put together with all glass. Great healthy food choices in the cafe. A really great change from the marriott style of hotels.

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ipgmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 31 August 2014

The hotel has a relaxed, cool vibe which was apparent as soon as we stepped in from the busy city streets. The rooms are very high tech, with a disco light in the shower, electric blinds and curtains and room lights, and a TV with free films, all controlled by a tablet. All in all a great stay in London for a very reasonable price! :)

Room Tip: Choose a room with a view to the balcony rather than the outside... Our view was of a building site.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ash M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenmatt, General Manager at citizenM London Bankside, responded to this review, 2 September 2014
Hi Ash M

I guess you selected the party mode on the tablet to get the disco lights in the shower! We're here for all citizens of the world, the weary, the wise and the bleary eyed; the suits, weekenders, fashion baggers and affair havers; the explorers, adventurers and dreamers. We welcome all.

safe travels

citizenMatt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about citizenM London Bankside

Property: citizenM London Bankside
Address: 20 Lavington Street, London SE1 0NZ, England
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #86 of 1,087 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the heart of London’s buzzing Bankside district—just minutes from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line)—192 luxury non-smoking rooms await with free Wi-Fi, free movies, and a tablet MoodPad to control every hi-tech detail. Work or play in the oversized Vitra living room lobby with floor-to-ceiling stunning art, a prolific MENDO bookstore to peruse or purchase for your travels, and of course, canteenM’s 24/7 scrumptious eatery and bar to cure your hunger and thirst. ... more   less 
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