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“Great Stay”

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PREMIER SUITES London
Ranked #86 of 823 Speciality Lodging in London
Certificate of Excellence
GreenLeadersBronze level
1 review
“Great Stay”
Reviewed 27 October 2013

Can thoroughly recommend. Had family stay for 3 nights - nice clean accommodation - friendly staff - 3 mins walk from Limehouse tube station - Tesco Express 2 mins walk. We were allowed access at 12 noon upon arrival (thank you very much indeed) and with this being a relatively short stay, this was great - felt like we had an extra half day. Stayed at similar apartment in Limehouse earlier in the year and that was much more expensive. Will use again next time we come down for a visit. Only issue (if you're very fussy) would be certain level of street noise overnight (with windows ajar) but this wasn't an issue for us.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve-b6900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisBenyon, Manager at PREMIER SUITES London, responded to this review, 28 October 2013
Dear Guest
Thank you for taking the time to post a review following your recent stay at Premier Apartments London.
I was pleased to read that you enjoyed your stay and found the apartment clean and the staff friendly.
We look forward to welcoming you back soon and if you do have any future accommodation requirements please visit our website where a number of special offers can be found.
Kind Regards
Chris Benyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2013

stayed here for 5 nights with our kids (2 and 4 yo). amazing & affordable studio apartment - neat-looking, tidy, fully equipped kitchen, washer & dryer. great great location - only 5mins walk to Limehouse DLR station which connects you to central London in 20-25 mins. supermarket i.e. Tesco Express is just across the road. will definitely stay here again next time in London.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank najwa p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisBenyon, Manager at PREMIER SUITES London, responded to this review, 28 October 2013
Dear Guest
Thank you for taking the time to post a review following your recent stay at Premier Apartments London.
I was please to read that you and your family enjoyed the stay and the location is great for its proximity to central London.
We look forward to welcoming you back soon and if you do have any future accommodation requirements please visit our website where a number of special offers can be found.
Kind Regards
Chris Benyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, England
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 October 2013

We stayed here for four days, choosing an apartment rather than a hotel due to us wanting a kitchen. It's in the Limehouse area of east London, which is in the regenerative stage of a London neighbourhood. That means that some streets contain brand new, high-priced condos and BMWs, and others are run-down, littered streets. The apartments are on Commercial Road, a very busy and somewhat grimy street. That being said, I live outside of London and never felt any kind of trepidation here: the neighbourhood is filled with Europeans, mostly young students and new to London, and so there is a feeling of optimism. The apartments are well-serviced by two DLR (Docklands Light Railway) stations (within a three minute walk to Limehouse DLR) and these connect easily to other London Tube stations at Bank and Tower Gateway. They're also very close to the Docklands, where you will find new and modern London and all of its amenities, such as great restaurants and shops at Canary Wharf and Canada Water.

The apartment itself was excellent. We had two bedrooms, a good sized living room and a well-stocked kitchen (with a kettle but no coffee maker.) (There is a TESCO Express across the street from the apartment to stock up on foods and drinks.) Everything worked well in the dwelling and it was comfortable and quiet. I goofed on our first night and arrived a day early. John, who was the facility manager, could not have been more helpful in sorting it out. Luckily, he had a room spare that night and immediately came over with the key, let us in and welcomed us to the facility. He was terrific.

The wifi was good, but complex to get working on an iPad, and I'm in IT. But, Roxana, who oversee this aspect of the facility, got us sorted with new codes immediately. Again, great customer service and very responsive.

The communication from the company prior to arrival and during the stay was very good, so there were no surprises. The door buzzer system can be a bit fiddly, but simply read the instructions fully before you arrive.

One thing that we did do was to pre-book parking at a Vinci car park about ten minutes walk from the apartment (near Westferry DLR.) It is a modern facility and, I thought, was pretty reasonably priced for London. Approaching the apartment and the car park can be tricky, just by the nature of the London road on which they sit, so use Google Maps in Street-view mode to fully understand the turnings.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Bart_Gootch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisBenyon, Manager at PREMIER SUITES London, responded to this review, 9 October 2013
Dear Guest

Thank you for taking the time to write a review following your recent stay at Premier apartments London.

I was pleased to read that you found the apartment excellent, the pre-stay communication very good and the customer service provided by John and Roxana good.

We look forward to welcoming you back to the apartments in the future

Kind Regards
Chris Benyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melaka, Melaka, Malaysia
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 October 2013

The studio that we stayed in was neat & clean. We had a fully equipped kitchen that is great for those who intend to stay longer in London. The bed was too small for 2 although the studio was meant for 2 persons. It will be great to remove unnecessary furniture (bedside table) in replace of a bigger bed. The apartment is a short distance from the Limehouse DLR Station that is great for exploring London. It can be a little noisy for light sleepers at times because we are able to hear the traffic from the street.

Room Tip: Studio apartment is more comfortable for a solo traveler rather than for 2 persons.
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank debyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisBenyon, Manager at PREMIER SUITES London, responded to this review, 3 October 2013
Dear Guest
Thank you for taking the time to post a review following your stay at Premier Apartments London

I was pleased to read that you found the studio neat & clean and that we are in a great location to explore the sights of London.

Following recent feedback we plan to upgrade the beds in our studio apartments to a larger size.

Once again thank you for your feedback and we look forward to welcoming you back if you are visiting London in the future.

Kind Regards
Chris Benyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 October 2013

We recently stayed in the two room Limhouse apartments for an 8 day period. Initally the booking went through okay and close to the time I was waiting for arrival instructiions which were going to be email to me several days prior to arrivial. I rang on the last business day prior to arriving and asked the management for the security instructions and how to get in. I was told that they would email them out that afternoon..... nothing arrived. i had to ring the management again to get instructions.

Upon arriving at the apartments we found that on mondays the lift are closed off for the service team to cleam out the apartments. This meant lugging all our luggage up to the 7th level of the apartments. No key was left ouot as per the instructions and we had to get one of the cleaners to let us in.

The apartment itself was as per the pictures on this site. It was tidy and well presented. unfortunately a number of items were missing such as several plates and one glass between four people. however to their credit the management team quickly stocked the kitchen back up. Roxanna is the on site manager. she was really really helpful and it was clearl that senior management were flocgging her as the face of the business.

A word of warning for those thinging of staying at this location. The road directly outside of the apartments is a main thoroughfare for the area. If you choose to open the windows be prepared to non stop sirens and traffic noise all night long.

At the front of the apartments is a large security gate which is operated through a key pad. Not sure why this is there as no one closes it and anyone can wander onto the site. There is an additional keypad at the door into the apartment which again was left open a number of times, given anyone access into the apartments, so be aware of the lack of security awareness. one night we had a knock on the door at about 1am with two youths standing there who had accessed the apartments. When confronted they clearly got a surprise and quickly left the floor.

Lastly mangement do try an vet out the young party people who may frequent the apartments during the weekends. However we had the apartment below had a thumping party till 4am in the morning. I advised the management of the party as they had requested such notifications but go no response.

All in all, the location is very handy to the Dockland Light Rail (DLR) being about a two minutes walk, there is a supermarket just up the road for all your groceries. The apartments are nice,clean and tidy.

A mixed bag of good and bad things. At the end of the day it is the running of the apartments that lets it down, along with the security. Might stay there again but will probably look for other venues.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jwithington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisBenyon, Manager at PREMIER SUITES London, responded to this review, 9 October 2013
Dear Guest
Thank you for taking the time to write a review following your recent stay at Premier apartments London.
I was sorry to read that you had a number of issues that detracted from your stay at the apartments. We try to contact all guests prior to arrival with instructions on how to access the building but have had a recent issue with certain e-mail addresses that do not receive these instructions although this has now been resolved as have the problems with the lift.
We do ask that guests close the main entrance gates behind them but unfortunately on occasions they fail to do so and we have put a notice up to remind everyone to close them.
We have a zero tolerance policy on guests holding any sort of party in the apartments and do have procedures in place to ensure this does not happen but unfortunately on this occasion someone slipped through the net.
I was glad that you found the apartments clean and tidy and hope the various issues would not put you off returning to Premier Apartments.
Kind Regards
Chris Benyon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 September 2013

Lovely 2 bedroom apartment with 2 bathrooms (one room with ensuite). Fully self contained but plenty of eating places within a few minutes by train mean you don't need to cook at home. Excellent location being very close to Limehouse Station from where you can connect to the whole Metro network to access all tourist hotspots on a day pass rail ticket.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FussyTraveller814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisBenyon, Manager at PREMIER SUITES London, responded to this review, 3 October 2013
Dear Guest
Thank you for taking the time to post a review following your stay at Premier Apartments London

I was pleased to read that you enjoyed your stay in a 2 bedroom apartment and look forward to welcoming you back if you visit London in future.

Kind Regards

Chris Benyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitehorse, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 September 2013

A long list of small problems detracted from what could have been an excellent little 1 bedroom apartment in a very convenient location in an OK area. Overall a well appointed apartment, but some fixtures were rather basic, including the bed which was not the most comfortable. Whilst management/customer service were prompt, polite and apologetic in their communications, they were deficient in actually addressing the problems. Consequently I had to spend valuable time and precious international calling plan minutes to make numerous calls.

Problems were as follows:

1. Internet fees were a rip off; 15 GBP per week - PER DEVICE!
2. No instruction manual for appliances; which were not always intuitive (never did figure out the towel warmer).
3. Welcome package could have provided a little more info on services in the area; we were told about the Tesco Express, but nothing. Better info package would include nearest full supermarket, street markets, 30 mins easy walk to Tower of London, a bus that goes straight to Piccadilly and LRT service ends at about midnight (i learned this from Tripadvisor), and london bicycle route and rental station just down the street from Tesco
4. No second key provided upon arrival
5. No coffee pot
6. Nothing to scrub pots with; it's very difficult to clean a frying pan with just a cloth
8. Bedside lamps not working
9. Cooling fan not working
10. Meagre supply of toilet paper; part of which we gave to Japanese neighbours who had absolutely no toilet paper
11. Almost no salt
12. Only 8 coat hangars
13. No chairs to use on the balcony
14. Apartments with a view are directly over the LRT, so not everyone would enjoy the peaceful nights sleep advertised
15. No mop to clean the floor
16. Building security was inadequate; the exterior gate was regularly found open because it didn't close automatically. To complete a self serve check in required two different access codes; neither of which matched those provided in our email.

16. Garbage removal was by far the most serious problem. On our third day, we returned to the building to find a notice about rats in the building posted on the lobby notice board. The next day, we followed the notice's instructions and hung the card requesting garbage removal on the outside of our door (we were not informed where to dispose of garbage ourselves). However, we returned later in the day to find the garbage still there!!! With four days of garbage on hand, I was seriously not impressed and very alarmed about the possibily of London rats paying us a visit.

BOTTOM LINE: This apartment had excellent potential to be a 'premier apartment', but fell short because some fixtures were cheap, non-functional or not provided. Welcome package and instructions were inadequate. Cost for Internet was a rip-off. The problem with garbage and rats was absolutely unacceptable. And unfortunately, management was polite but just not getting the job done.

Room Tip: Rooms with view over the Dock are directly over the LRT line
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YukonBrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisBenyon, Manager at PREMIER SUITES London, responded to this review, 3 October 2013
Dear Guest
Thank you for taking the time to post a review following your stay at Premier Apartments London
I was pleased to read that you found apartments well-appointed and the service from the team prompt & polite
I would like to apologise that you encountered a number of problems during your stay and found some of the fixtures to be cheap.

I should like to reassure you that there are no rats or ever have been in the building and this sign was put up in error by an external contractor.

We do charge £15 for 7 days access although this does entitle our guests to use more than one device and this is advertised in the apartments.

Thank you for your comments and please be assured that we will address the issues raised in your review.
Kind Regards
Chris Benyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PREMIER SUITES London

Property: PREMIER SUITES London
Address: John Nash Mews | Limehouse Lock, London E14 7GQ, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Hotel Style:
Ranked #86 of 823 Speciality Lodging in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — PREMIER SUITES London 4*
Number of rooms: 21
Official Description (provided by the hotel):
Premier Apartments London Limehouse are perfect whether visiting the city for business, pleasure, or a little of both!Enjoy the comforts and convenience of your own home from home with a stylish Docklands self-catering apartment. Each apartment features open-plan living space, fully-equipped kitchens, elegant bathrooms and peaceful bedrooms for a great nights sleep.Located between the towpaths of Limehouse Cut and the scenic Limehouse Basin the area features a fantastic range of restuarants, cafes, bars and shops on our doorstep. The Limehouse DLR station is just 3 minutes walk connecting you to Canary Wharf in 5 minutes, Bank in 6 minutes and Tower Gateway in 7. ... more   less 
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