SHOCKING !!! booked a room £75 for 1 night, I thought not too bad, it said that it was a cabin room so I expected something small but NOT A 6ft long room by 5ft wide box !!! The en-suit was the size of a double wardrobe. It's a good job that I'm not claustrophobic as I would be having a panic attack, I think I would of got something bigger if I got arrested for the night and spent in a police cell, and that's no joke !!
I asked if I could be transferred to another room and the guy on reception said yes I could, but I would have to pay another £100 so the cost of the double room would be in total £175 !! On the hotels website it says that a double room would cost £95, I ask why the slight difference in price and he said that's what it would cost for the night and there is nothing that he could do about it. WHAT A JOKE !!! the thing is they will have that room free all night and they now happy a very UNHAPPY guest so why they could not just transfer me I don't know ???
-POOR CUSTOMER SERVICE
-POOR ADVERTISING AS NO PICTURES OF THE ROOM IS ADVERTISED ON ANY OF THE COMPANIES PROFILES OR THEIR OWN WEBSITE !!!
-NOT HELPFUL IN ANY WAY
-JUST A VERY BAD EXPERIENCE AND WOULD NOT RECOMMEND THIS HOTEL EVER !!
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