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“way to small”

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Point A Hotel, London Paddington
Ranked #268 of 1,089 Hotels in London
Certificate of Excellence
Melbourne, Australia
1 review
“way to small”
1 of 5 bubbles Reviewed 21 July 2014

This hotel was not good, upon check in they charge you extra to get into your room even early if its ready 15 pound ,if you dont want to pay that then they charge to leave your bags ...the room was small no room for cases ,no cupboard to put clothes in ,no power point in bathroom ,the bed was as hard as a brick ,1 towel each .dont stay here if you want comfort .

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Gary Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tune_Paddington, Guest Relations Manager at Point A Hotel, London Paddington, responded to this review, 26 July 2014
Dear Guest,

Thank you for taking the time to leave your feedback on Tripadvisor.

We appreciate both positive and negative feedback as; we are continuously looking for ways to improve the service which we provide. Early check-in and luggage options have been created for the convenience of our customers; these are the options that customers can choose if they want to, at their own discretion.
We operate a unique limited concept in the hotel industry and all the charges are clearly stated on our website.

I was disappointed to hear you found our beds uncomfortable, all our rooms are equipped with Hypnos mattresses which most 5*stars hotels use, however we do understand everyone have different preferences.


I do hope you will consider Tune Hotels for any future stays in London.

Kind regards,

Cristian Rodriguez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,114 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (384)
Date | Rating
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  • Chinese (Simplified) first
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English first
Hong Kong, China
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 20 July 2014

Great location but very very small room. As a couple, we have 2 check-in luggage which fill up the room space. Choose no window which means we are in the basement - no mobile signal can be reached downstair.

Room Tip: Basement room has no mobile signal
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Adrian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tune_Paddington, Guest Relations Manager at Point A Hotel, London Paddington, responded to this review, 26 July 2014
Dear Guest,

Thank you for your posting a review on Tripadvisor and for highlighting our great location.

Our rooms are indeed space efficient, but cleverly design with all the necessary for a good night sleep. This in return, allows us to provide more competitive rates in central London. I am sorry for the issues you experienced with the mobile coverage ; our front desk would have been more than happy to allocate you another room in a higher floor, upon request.

We do hope you consider using Tune Hotel for future stays.

Kind regards,


Cristian Rodriguez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agawam, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

If you are open to different experience from traditional hotel options and hospitality, then try this option. Clean, safe and great location near major rail hub, this hotel is basic but if you are just using it for rest after long travel tourist days I think it works well. Be aware ahead of time that it's an a la carte type system where you pay for "extras" which are routine at other hotels. Educate yourself ahead of time to determine what is a want vs. a need for your style of travel. Cost controls keep nightly rate in London affordable.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tune_Paddington, Stella at Point A Hotel, London Paddington, responded to this review, 20 July 2014
Dear Guest,

Thank you for taking the time to leave us your review regarding your recent stay at Tune Paddington.

I am pleased to read you enjoyed your overall stay and were happy with our limited service concept.

I am glad to know you found our rooms clean and comfortable and our location was suitable for your needs.

We really hope to welcome you back in the future!

Kind Regards,

Stella

Guest Service Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 July 2014

I stayed in this hotel for a birthday surprise trip to London in March 2013. It only cost something like £130 for 2 or 3 nights which is a bargain for London. Hotel was basic but provided everything you need for a sightseeing trip.

After arriving, we were allocated a huge room. However, after I had a shower, the fire alarm in the room went off. Reception told me it was my fault because I had sprayed perfume (which I hadn't). They turned the alarm off. As soon as my partner has a shower, the alarm went off again. We were finally moved to another room, however it was so tiny!

Was in a good location opposite Tesco and near the tube station.

Room Tip: Have a room with windows
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Sarah12052014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tune_Paddington, Guest Relations Manager at Point A Hotel, London Paddington, responded to this review, 27 July 2014
Dear Guest,

Thank you for leaving us your valuable feedback and for choosing us for a special occasion. Our rooms have the necessary for a good night sleep, allowing us to keep rates low in central London and I am glad to know you found us good value for money.

I am sorry to hear you were disturbed by the refrigerant leak alarm, as you may understand this is a safety measure and it’s provided for the benefit of all the guests. However, I am glad our staff managed to move you to another room which was available at the time.

Once again thank you for your feedback and I do hope to welcome you again at Tune Paddington.


Kind regards,


Cristian Rodriguez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

I booked this for a city break with friends, and we were on a budget so booked a windowless room. Was strange to begin with but didn't feel enclosed or claustrophobic once....actually got a great nights sleep because of it! Hotel is clean and simple, perfect for a break where all we wanted was a bed to sleep in! Great location also! Would defiantly use again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Enna0797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tune_Paddington, Guest Relations Manager at Point A Hotel, London Paddington, responded to this review, 17 July 2014
Dear Guest,

Thank you so much for sharing your opinion with other travellers about the fantastic experience you had in our hotel. We are delighted you enjoyed your stay with us and we impressed you with our high level of cleanliness, central location and unbeatable value we offer.

We look forward to welcoming you again on another occasion.

Kind regards,

Cristian Rodriguez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turku, Finland
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

This was our first time in Tune Hotels and we´re very happy to stay here. Nice room (318), good size, nice bed, clean room & bathroom. Location was also good ..... easy to hop to bus or tube. Around there´s many restaurants, bars and opposite of hotel 24/7 Tesco. We paid "extra" for TV, WIFI and towels ...... WIFI didn´t work that good of couple of days but this just this hotel´s concept so I´m not complaining about it. Good value for money.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank paivi68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tune_Paddington, Guest Relations Manager at Point A Hotel, London Paddington, responded to this review, 15 July 2014
Dear Guest,

Thank you for your kind feedback highlighting our main aims as clean rooms and good location.

We really appreciate the time and effort spent to leave your comments and we are really proud to read that we managed to provide you a pleasant stay.

Sorry for the Wi-Fi issues you experience during your stay, I hope this doesn't deter you from returning in the future.


Kind regards,

Cristian Rodriguez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Coruna, Spain
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

Typical low-cost hotel in which you have to pay extra for everything (keeping luggage, toiletries, towels, tv, wifi, early check-in...). Anyways, location is excellent (Paddington is a lovely and pretty safe area) and everything was really clean. There are plenty of pubs, supermarkets and fast food restaurants near the hotel. Also, a 24 hour Tesco is located in front of the hotel. There is only a 5 minute walk to Paddington station and a 3 minute walk to Edgware Road metro station. Our only mistake was to choose a room without windows because it was a bit cheaper. JUST DON'T DO THAT. These rooms are located in the basement and we didn't realize that, obviously, the underground is extremely close to it. Despite the bed being comfy, it was difficult to sleep well with the underground noise and vibration. During our last day, there was a weird smell in this floor, garbage-like, which I assume was because of the stormy weather. We informed the staff so, hopefully, they did something about it.

  • Stayed May 2014, travelled as a couple
    • Location
    • Service
Helpful?
Thank UrsulaR21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tune_Paddington, Stella at Point A Hotel, London Paddington, responded to this review, 13 July 2014
Dear Guest,

Thank you for taking the time to leave us your review regarding your recent stay at Tune Hotel Paddington.
First of all, I am really glad to read you found our location perfect for your needs and our hotel very clean, as these are some of our main focus areas.
Tune Paddington is surrounded by plenty of pubs, supermarkets, restaurants and situated between two underground stations, which makes getting around London easy and convenient. Moreover, you can walk to some of the city’s touristic hotspots such as Oxford Street, Hyde Park, Little Venice, Madame Tussauds and London West end theatre district.
However, I was truly sorry to read that your stay was not fully satisfactory. Due to our central location, you may occasionally hear the tube noise, as specified on our website, although we have tried to keep noise to a minimum by following the latest building regulations.

I really hope you will consider to visit us in the future!

Kind Regards,
Stella
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Point A Hotel, London Paddington

Property: Point A Hotel, London Paddington
Address: 41 Praed Street, London W2 1NR, England (Formerly Tune Hotel - Paddington)
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Wheelchair access
Hotel Style:
Ranked #268 of 1,089 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Point A Hotel, London Paddington 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Your Point A Hotel, London Paddington puts you conveniently close to the bars and restaurants of Edgware Road, historic Marble Arch and shopping paradise Oxford Street. And you’re just 15 minutes from Heathrow via the Heathrow Express. ... more   less 
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