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“Fantastic Customer Service!” 5 of 5 bubbles
Review of Premier Inn London Southwark (Tate Modern) Hotel

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Premier Inn London Southwark (Tate Modern) Hotel
Ranked #139 of 1,086 Hotels in London
Certificate of Excellence
denmark
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic Customer Service!”
5 of 5 bubbles Reviewed 9 December 2013

Great location right by the South Bank. Very close to the underground and only 5 minutes walk to Blackfriars railway station which has a direct route to Gatwick airport.
The customer service in this hotel was fantastic!! And we were given a room on the top floor with a great view of The Shard!
I will be returning to London next year and, even though this hotel isn't near where I need to be, I will stay here again anyway.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lyndy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (189)
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Bangor, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 7 December 2013

We stayed at the Premier Inn in Southwark for three nights (Thursday – Sunday). The hotel is located approximately 5 minutes’ walk from Southwark Tube Station and is easy to find; just follow the coloured lampposts towards the Tate.

As we’d already checked in on-line, we took advantage of the express and self-check-in at the hotel. The friendly reception staff were at hand to greet and inform us of breakfast times and instructions on how to use the lift.

The room was spotlessly clean and the bed was very comfortable. Tea/Coffee facilities were also available. We did have a need to complain about a strange noise/vibration in our room. It seemed to be coming from within the walls and from under the floor. A member of staff did visit our room and as soon as she heard the noise she insisted that we transferred rooms. As we were on our way out for the evening she said that it would be no problem to change rooms when we returned later that evening. This we did and the same lady assisted in a smooth room transfer (even though she had finished her shift for that evening and was on her way home). The second room we had was again clean and comfortable.

Breakfast was really good. Basically all you can eat and the food was fresh, hot and very tasty. This was our first stay at a Premier Inn, and the breakfast was comparable, if not better, than any other hotel we’ve stayed in.

We did make use of the bar and found that the prices were very reasonable for London.

Overall, a very nice hotel, good location, comfortable room, fantastic breakfast and really helpful and courteous staff… well done! We’ll definitely be returning when visiting London again.

Room Tip: Our first room was 217... keep clear of this one!
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PaulASian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 December 2013 via mobile

Stayed here for 2 nights from 4th December 2013! Straight away the staff were all really friendly, the room was spotless and we really enjoyed our stay here! Breakfast was good and again the staff were great, really polite and always smiling!! Hotel is in a great location, just 5 min walk from southwark tube station!! Would stay here again and recommend it!!

Stayed December 2013, travelled as a couple
Helpful?
Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hastings
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

Stayed here the same time last year & am pleased to say it was just as good. The room was a reasonable size & the bed very comfortable. We were on the top floor & had a great view. The meal deal is excellent value, although limited choice for non-drinkers. The staff are really friendly. I have no problem in recommending this hotel. Excellent VFM, considering you are paying London prices.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank buib7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton Abbot, United Kingdom
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 6 December 2013

Better choice than the nearby Premier Inn at Borough Market. Room as always was well appointed with comfortable bed, good choice of extra pillows and the usual free half hour on the wifi. Room was generally quiet although was disrupted by someone nearby having a long bath / shower at 3.0 in the morning, thus disrupting sleep! The breakfast was much fresher than it has been recently at the Borough Market site. Reception and booking were efficient as always.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham England
Level Contributor
75 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 6 December 2013 via mobile

It's the same pretty much you find anywhere. Very high cost for the same because it's in London !! Saying that it's in a good place for the city and the rooms are nice and clean and the food good..

The parking is not great but what do you expect, you can park outside from 6.30 pm until 8.00 am then you have to move as the parking wardens are like flies around erm poop

Stayed December 2013, travelled on business
Helpful?
1 Thank R0d_Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
1 review
1 of 5 bubbles Reviewed 4 December 2013

Stayed here for a night but decided to extend my stay, after getting assurance that i will be charged same rate.... I came back, only to find out that the staff at reception did not extend my stay and was charged a higher rate. I could have gone to a better hotel with that room price!

  • Stayed December 2013, travelled solo
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank K J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wozani T, Manager at Premier Inn London Southwark (Tate Modern) Hotel, responded to this review, 5 December 2013
Thank you for your review. We always strive to provide the best level of satisfaction and I apologise that on this occassion we did not meet this.
Although our rates may appear to be high, we are always competitively priced as compared to other hotels in the area. I apologise that the price you paid was not satisfactory for you and I have fed back your comments to the relevant team. We also have Premier Saver rooms online which are offered at a reasonably lower price than the flexible ones so next time you intend to stay with us be sure to look these offers up on premierinn.com
Once again thank you for your feedback and we hope to welcome you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Southwark (Tate Modern) Hotel

Property: Premier Inn London Southwark (Tate Modern) Hotel
Address: 15A Great Suffolk Street | Southwark, London SE1 0FL, England
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #139 of 1,086 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Southwark (Tate Modern) Hotel 3*
Number of rooms: 122
Official Description (provided by the hotel):
Tucked behind the South Bank, where you'll discover modern art, entertainment and contemporary culture ... more   less 
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