I have bought a Grupon deal voucher and visited for the first time in London. I am familiar with Hammam procedures having tried it in Morocoo before.
First of all, they do not stick to any appointment times. I have arrived and found another 4 ladies inside the steam room wating to be scrubbed and their masks applied, because there was only one employee who was tking care of them all, one at a time- we had to wait inside the steam room for about 45 mins for our turn. That is not normal, the steam room should not take more than 15-20mins maximum, otherwise you go crazy and don't feel well.
Because I wasn't feeling well to wait any longer I have asked to just scrub me, so the other lady came and she wasn't happy doing that - she basically scrubbed so hard, that she scratched me all over. Once I have arrived in the changing room I felt my arms and upper legs hurt me and there were red blooded marks from scratching. I showed my skin marks to the lady there and she said it will go away soon- she did not apologize or anything even though she knew she was to blame for the wrong way of scrubbing!
I came home and I could not even touch those places, they were so painful for another day. 5 days later I still have red dots from the sctratched skin on my body. I was so worried.
Please be careful if you go there and don't let the short and skinny Moroccan/Algerian lady touch you! The one that is tall, she was nice with the customers.
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