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“Bittersweet stay” 3 of 5 bubbles
Review of Chelsea Bridge Apartments

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Chelsea Bridge Apartments
Ranked #105 of 827 Speciality Lodging in London
London, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Bittersweet stay”
3 of 5 bubbles Reviewed 29 June 2014

My overall rating of Chelsea Bridge Apartments would've been excellent if the sour taste left by the staff was not still in my mouth!
The property was really up to date decor wise and I had a very comfortable stay however the lack of customer service is something that this establishment needs to improve asap!

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 90sTravelKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaBridgeApart, Guest Relations Manager at Chelsea Bridge Apartments, responded to this review, 8 July 2014
Thank you very much for this review on Trip Advisor. I am sorry to hear that your stay at Chelsea Bridge Apartments was ‘bittersweet’ and it could have been excellent! We strive to provide the best of customer service at all the times and it is a matter of greatest importance for our business! We are proud of having helpful, courteous staff in our team and so far have received very positive remarks! I will investigate your case and make sure that it does not happen again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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249 reviews from our community

Traveller rating
    107
    80
    31
    11
    20
See reviews for
107
44
5
26
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Doha, Qatar
Level Contributor
57 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Absolutely loved the place. Could not fault it. Everything was wonderful. Handy for public transport into London, equipped with everything you would need for your stay. Helpful staff.

Normally I stay at a central hotel in London but end up getting a cramped hotel room in a busy location.

We got this for a cheaper price than 2 rooms in a budget hotel. My daughter and I were staying overnight. What a wonderful idea to rent an apartment rather than a hotel room. It's a no brainer and something we will consider doing again.

Room Tip: The Penthouse! Spacious, wonderful.
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VivecaSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaBridgeApart, Guest Relations Manager at Chelsea Bridge Apartments, responded to this review, 8 July 2014
Thank you so much for your lovely review on Trip Advisor! I am pleased to read what a wonderful stay you have had! Our location is found great by many guests with easy access to Central London, what with having both Battersea Park Station within a short walk and local busses (44, 137, 344, 452) running every 5-10 minutes. Several busses are running 24 hours. The rates we offer at the Chelsea Bridge Apartments are very competitive and our guest receive amazing value in comparison to a hotel room! We look forward to having you and your family members as our guests in the near future. Discounted rates are available for repeat guests, just call us directly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Spacious apartment with everything you need and great location for rail/tube/bus travel. Traffic noise is a problem if you are not used to it, but all in all a great experience and I got a "secret deal" on the price through booking.com so great value too

Room Tip: Great south London location
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  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank PATTISWEARENGEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaBridgeApart, Guest Relations Manager at Chelsea Bridge Apartments, responded to this review, 8 July 2014
Thank you for sharing your great experience staying at the Chelsea Bridge Apartments. The secret deal is available sporadically and it is, indeed, great value! Central London is notorious with heavy traffic and some visitors who are not used to it may find the noise disturbing. Whereas, majority of our guests make good comments on our location with excellent links to main attractions and sightseeing around the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kings Lynn, Norfolk
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2014

Have stayed twice in the last month and am very impressed with location and space in apartments.
Staff are helpful and a great alternative for a hotel. Very well equipped kitchens.
Very close to Battersea park station.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Sleeveman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaBridgeApart, Guest Relations Manager at Chelsea Bridge Apartments, responded to this review, 8 July 2014
Thank you very much for being our returning guest and thank you for your review on Trip Advisor. It is really lovely to hear that our staff were helpful and our apartments are a great alternative to hotels! We look forward to having you as our guest once again in the near future. Discounted rates available for repeat guests, just call us directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Loved my stay here, very spacious apartments with all your home comforts, travel network on your doorstep. What more can you ask for!! Why stay in a hotel in a small hot room when you can have an apartment? The only small downside is the road noise from the apartments, but you are in London and there is a lot of traffic so take some ear plugs..not the fault of the apartments but worth a mention.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank a j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaBridgeApart, Guest Relations Manager at Chelsea Bridge Apartments, responded to this review, 8 July 2014
Thank you for leaving a review on Trip Advisor and your positive points about Chelsea Bridge Apartments. I am glad that you found our apartment spacious and homelike! Unlike a room in a hotel, our guests enjoy having a fully fitted apartment, which is often described as ‘a home away from home’. It is great to know that our guests loved their stay at Chelsea Bridge Apartments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 10 June 2014

So we arrived, very well met at the 'reception' and facilities explained. Highly suited to Battersea, Chelsea, Sloane Square, Victoria access.

Room was clean and facilities appeared top quality - bathroom brand new etc...

No air con which is usually fine except it was roasting outside - open the windows, get the traffic noise and smell. Close them, cook. Portable A/C unit brought in next night which was louder than a 747 take off. Useless.

Bed - this was a solid wood base with a thin layer of sponge over the top. I nearly broke my spine the first time I sat down on it.

Avoid until they get these two issues sorted. Other than that, nice enough.

My advice, stick with the Savoy.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Whereswellsy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaBridgeApart, Guest Relations Manager at Chelsea Bridge Apartments, responded to this review, 8 July 2014
Thank you for your review and sorry to hear that your bed was not comfortable! So far we received excellent remarks about the quality of our beds! We are already installing air conditioners and soon all apartments will be equipped with one in each room. We really appreciated sharing your thoughts about the good location of our property, cleanness that is kept to highest standards and top quality of facilities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

My stay was quite wonderful - I paid a fair price for a wonderful apartment with great, great service. Seriously, the service was so good that I made a mistake when booking (booked for the next day), and even though it was my fault, the gentleman at the reception was kind enough to phone his manager to see if there was something that could be done (even though the apartments were fully booked), served me tea and offered to store my luggage

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank royalsflush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaBridgeApart, Guest Relations Manager at Chelsea Bridge Apartments, responded to this review, 11 June 2014
Thank you for your review and thank you for your lovely remarks about a member of our team. We are proud of having efficient and courteous staff!

We offer discounted rates for return guests, just call directly to us. We are looking forward to the pleasure of having you as our guest once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chelsea Bridge Apartments

Property: Chelsea Bridge Apartments
Address: 124 Prince of Wales Drive, London SW8 4BJ, England
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Kitchenette Suites
Hotel Style:
Ranked #105 of 827 Speciality Lodging in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Chelsea Bridge Apartments 5*
Number of rooms: 21
Official Description (provided by the hotel):
Just over the Chelsea Bridge is a unique building offering luxury apartments for a pleasant stay in the vibrant city of London. Chelsea Bridge Apartments is a five star* serviced apartment, all of which are newly refurbished to a very high standard. You have your own fully fitted kitchen and decadently furnished living space. Each flat has its own flat screen full HD TV and many other convenient facilities including an iPod docking station. The apartments are all well above average in size and all offering excellent Wi Fi connection. Also enjoy a unique aspect of our building by sitting in our beautiful garden space and enjoying the view and a coffee. Parking spaces are available within the building compound. ... more   less 
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