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“Will never go back here again”
Review of Halal Restaurant - CLOSED

Halal Restaurant
Price range: US$0 - US$4
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Restaurant details
Neighbourhood: Notting Hill
Description: Chicken Base, itself is not very old brand but the people behind the name have a vast experience of the food industry. We are well known and well reputed for providing quality and standards in the fast foods industry as we had the key role in development of another well-known fried chicken brand. We are setting standards to stay here (Fast food industry) for generations to serve the Healthy food. Chicken Base opened its first outlet in reading Berkshire on 23rd October 2003. From a small beginning, it has now become a major player in the local food industry. We are known in the local market for our credibility, and this is only possible with the commitment of management and the dedication of employees towards producing quality food products. Honest and straightforward dealing with customers and the continuous improvement in the quality of our food products has helped us to develop into a reputable food outlet. Chicken Base, since its launch has become one of the fastest growing business in the local food market forging its present standing on our major trademarks of: Quality Honest dealings On time delivery Customer satisfaction Our ever-growing list of customers is our strength and encouragement.
Reviewed 30 April 2013

I have visited this restaurant a few times, but seems every time the food gets worse. I have decided not to go back to it again.

To start with the place was not very clean. You could see lettuce and other food bits on the floor and around the tables. I had to go to the toilet, and it was filthy!

When it came to our orders, we hadd pickles, which came in a very small plate, and half the pickles were literally overspilling and touched the not-so-clean table!

My wrap was a mess...and the meat was raw in the middle. Couldn't finish it.

My husband had Fish & Chips. You would think that should be straight forward, but it tasted YUKH!

I also had a pepsi for a drink. It came with a very cheap/flimsy plastic cup!

3  Thank sara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (19)
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7 - 11 of 19 reviews

Reviewed 9 March 2013

liked the food specially shisha under the small tent while it was raining and then little walk around Hyde park

Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2011

visited with my Wife and 2 children when in London for a day out. This is for the 98 Queensway, London W2 3RR site, not 228 but they have the same owners and share the same name.

On entering the restaurant, fairly empty for a Saturday, we were asked to take a seat and handed a menu by an Indian chap. The chef behind the counter was Egyptian.

As my children are from Oxford and I wanted them to 'Try' Middle Eastern food (kids are fussy etc.) I went to the counter to see what the had on offer, as I know ordering from a menu can be the cause of confusion.

I asked for some fries (playing it safe) and a small amount of chicken shawerma on the side X 2 for bpth children, a vegetarian option for my wife and I would have a cheese burger, as I really wanted to save myself for the Subway next door.

The food arrived, my wifes was okay, mine also but they never asked if we would like any options, such as salads, sauces, be it on the food or on the side. The net result is that the children ended up with some fries, however, the shawerma was within a wrap with chilli sauce and salad which consisted of onions.

Anyone with young children will know full well how it will br difficult to get children to try new food, let alone one that contains raw onions and chilli sauce.

I spoke to the waiter and told him that this was not what we had ordered. I specifically had told him that the children simply requires some fries and a small amount of chicken shawerma on the side, not in a wrap with chilli sauce and a whole load of salad within. He asked that I speak to the chef, which I duly went over and did. In all the years I have eaten out, never have I come across a more inflexible, downright unhelpful person to deal with, especially as they're supposed to be in the hospitality business. Is it any wonder they're practically empty on a Saturday lunch time ?

I said we would keep everything he had given us and I would pay for it all, however, could he simply put a small and I mean very small (as we already have shed loads of food we never order on our table) amount of chicken shawerma on a small plate for the children to have with their fries. Would he ? No, he wouldn't! He pointed to a plate on the menu, Chicken Shawerma for an Adult at £8.95, again with Pitta and salad. I asked if he could kindly leave out the salad and pitta, and again he said he couldn't. I persevered as I couldn't believe what I was hearing. A small amount of meat I would say, no pitta, no salad for the children, and he would say No, £8.95 shawerma (adult, salad and Pitta.

I got back to the table and couldn't stand being there any longer. I'm now 40 and have eaten out 2/3 times a week since I was 15. I said to my wife, let's go. We got up, and I went to them again and asked who was the owner, and they said Saad, and to reach him on the Queensway number as on the menu. I said I would ring and speak to him. I gave them £15.00 as we hadn't even touched the food, although, in fairness I think the kids had nibbled on a couple of the fries and one can of coke had been opened. Still £15 easily covers those.

As I said we were going, they demanded just shy of £30.00! Was this for real ? They were lucky I paid anything at all. I said no way, and they said they would be calling the Police. oh, how I would welcome that! I said they could call who they like!

I think in this day and age, where customers are more aware of their pallette, know what good service is and demand some better standards, you cannot behave in this manner or your days really are numbered.

Shocking service if you can call it that!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Khalidoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2017
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Thank jucar2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2015 via mobile
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Thank antn65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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