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“Really enjoyed my stay!”
Review of South Place Hotel

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South Place Hotel
Ranked #42 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 6 May 2013

We stayed at the hotel this weekend (02 May - 05 May). An overall great impression. Located right in the heart of the City, the hotel boasts a wonderful terrace and has a modern and cozy design of the rooms. The service was exceptional, anything we asked for was delivered to us within minutes. And the mini bar had a couple of pleasant surprises. I would definitely recommend this hotel to business travelers and to couples. The only downside was the control panel, which wasn't responsive from the first press, but you'll get used to it after a day and the room service, which would always come at the wrong time.

  • Stayed: May 2013, travelled as a couple
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Thank Marcysummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce R, General Manager at South Place Hotel, responded to this reviewResponded 15 May 2013

We really appreciate you taking the time to leave us your feedback, and I am so glad you had such an enjoyable stay at the hotel.

The control panel in the rooms did have some glitches as you have experienced but we have worked with our suppliers to resolve these.

I realy hope we see you again at the hotel really soon.

Warm regards,
Bruce

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838 - 844 of 1,025 reviews

Reviewed 5 May 2013

If you like modern contemporary boutique hotels, you should certainly give this new hotel a try.

Positives:
- Nice lively bars on ground floor, 1st floor and roof top
- Superb service throughout the hotel. Quite exceptional for London
- Contemporary & functional rooms with modern electronics, good shower, comfortable bed, electronic full black out blinds, wide assortment in mini bar & nice amenities.
- Tastefully designed

Minor areas for improvements:
- No coffee maker in room. Do have a toaster for some reason
- A la carte breakfast with limited choice
- Breakfast and mini bar are too expensive
- Can be noisy at times. DJ party on the room is going on at the moment. Fun at times, but disturbing at other times
- Room rates are getting quite expensive during week days

Generally, a very good hotel in London. Recommended

  • Stayed: May 2013, travelled on business
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Thank PaulLag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce R, General Manager at South Place Hotel, responded to this reviewResponded 14 May 2013

Thank you so much for giving us such candid feedback, we really appreciate you taking the time to let us know about your stay. I’m so glad you enjoyed your stay, our staff really appreciate your kind comments.

Toasters have been placed in the room to ensure that when guests order breakfast from room service, the bread is freshly toasted and hot. Tea and coffee making facilities are available on on request, and we will be placing them in each room soon.

We have also had a few issues with sound carrying through the hotel during parties, but we have put in volume limiting equipment and will ensure they finish earlier in the future.

We hope we see you again at the hotel soon.

Warm regards,
Bruce

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Reviewed 3 May 2013

We stayed here over one night in April during a family birthday celebration. From the moment you walk through the door you are made welcome by friendly and charming staff. You get the feeling from the staff that they are welcoming you into their own home, they own the place and don't just work there. The public areas and guest rooms are all immaculately clean and thoroughly modern. Controlling your room's temperature, lighting, etc is all done by wall mounted touch pads and this is the first hotel we've found with a Bang and Olufsen TV in our room, with a remote control made of metal OMG! Don't chuck that at one another during an argument! Our only gripe was the absence of tea and coffee making facilies in our room, although there was a very well stocked mini bar. If you want a hot drink it has to be ordered through room service. We had a pre planned dinner at Gordon Ramsay's Bread Street Kitchen Restaurant, but breakfast in the hotel dining room the following morning was devine, even the baked beans in tomato sauce were freshly prepared from beans and real tomatoes. There wasn't a massive amount of food on the plate, but it was hot, well cooked and presented, definitely quality over quantity. Thanks to the excellent service provided by the attentive staff, our stay at South Place was very enjoyable. Nothing we asked for was too much trouble, the whole experience was just great. We will definitely be staying here again. Well done to everyone at the South Place Hotel

  • Stayed: April 2013, travelled with family
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Thank Gerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce R, General Manager at South Place Hotel, responded to this reviewResponded 15 May 2013

Thank you so much for leaving such great feedback, it really is appreciated and our staff are so happy to read such wonderful comments.

I am so pleased that your birthday celebrations were such a success and you got to experience all of the hotel. We are incredibly proud of what we have done here.

With regards to the tea and coffee making facilites, at the moment those are available on request, and we are goign to place them in all rooms int he near future.

We hope to welcome you back to the hotel soon.

Warm regards,
Bruce

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Reviewed 2 May 2013

Great location, between moorgate and Liverpool st. Very stylish, beautiful mahagony colours. Staff very friendly and helpful. Rooms are pretty but quite small. Gym nice for a hotel this size - essentially 2 bars (1 on roof) and 2 restaurants. Downsides is the price (GBP 300) is steep even for London and there are some annoying design flaws. No coffee/ tea, no American adapter for iPad / blackberry and the otherwise lovely shower inevitably floods the bath and the lights are controlled by a 9 button control panel which I couldn't figure out in 3 days - would have paid GBP 320 for a room with a light switch.

  • Stayed: May 2013, travelled on business
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1  Thank Oliver J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce R, General Manager at South Place Hotel, responded to this reviewResponded 14 May 2013

Thank you for taking the time to give us your feedback, and I’m pleased that you enjoyed our hotel and found our staff friendly and helpful.

For the moment tea and coffee facilities are available on request and will be available in all rooms soon, whilst our Concierge has a wide selection of adapters and chargers which can be provided in your room. We have also worked with our suppliers to resolve the issues with the lighting control panel and showers.

I hope we will be able to welcome you back to the hotel soon.

Warm regards,
Bruce

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Reviewed 2 May 2013

I've been many times in London but I've never been so satisfied, clean, new, trendy, friendly and stylish. A brand new location with big modern and nice rooms, with a fantastic bar fully frequented in happy hours. Don't miss it, seems to be in NY....

  • Stayed: May 2013, travelled as a couple
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Thank Aur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce R, General Manager at South Place Hotel, responded to this reviewResponded 14 May 2013

Thank you so much for your review, I am thrilled that you had such a great visit and I am sure our Bar Team are happy to know how appreciated they are.

We hope to welcome you back to the hotel soon.

Warm regards,
Bruce

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Reviewed 29 April 2013

We stayed here a few weeks ago for a week-end break. This is a lovely hotel. The staff were all so attentive and helpful. Our room was amazing every sort of extra you could think of (but no tea/coffee facilities which was disappointing. We had the afternoon brunch well worth the money. The food was amazing.

A great hotel one that I would recommend to anyone.

  • Stayed: April 2013, travelled as a couple
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Thank SurreyLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce R, General Manager at South Place Hotel, responded to this reviewResponded 14 May 2013

Thank you very much for taking the time to leave feedback following your visit, I'm thrilled you had such a great time and enjoyed the food so much.

For the moment tea and coffee making facilites are available on request but they will be installed in all rooms soon.

Warm regards,
Bruce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2013

This is a very nice hotel with many amenities and high-class touches like heated towel warmer, a toaster for bread, a stocked bar and food drawer and electronic panels to turn on the lights on and off. Everything is nice and new. They have great soaps and shampoos as well. The bed is super comfortable. The staff were super polite and the restaurants are top notch. It was almost perfect except everything that was supposed to work didn't. There wasn't a remote for the tv when I arrived and then when I tried to turn on the tv, it lags to turn on and switching channels requires growing through a browser. The electronic blind wouldn't open when the buttons was pushed. I asked them to check this the next day and they did. Overall the electronic panels to turn on the lights on and off weren't very responsive. Oh, when I arrived the door key I had wouldn't work so that had to be replaced. There are a few bugs they need to work out but overall a fine hotel and in a good location.

Stayed: April 2013, travelled on business
1  Thank Kyu-bok L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce R, General Manager at South Place Hotel, responded to this reviewResponded 14 May 2013

Thank you very much for your candid feedback, I'm glad that you had a great stay. We have worked with our suppliers to fix the bugs you encountered.

We hope we can welcome you back to the hotel soon.

Warm regards,
Bruce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about South Place Hotel

Address: 3 South Place, London EC2M 2AF, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 1,072 Hotels in London
Price Range: £178 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — South Place Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
South Place is an 80-bedroom, luxury hotel in the City of London, just minutes away from Moorgate and Liverpool Street stations. The first hotel from restaurateurs D&D London, South Place Hotel features Conran-designed interiors, 2 restaurants (one of which, the Angler, was recently awarded a Michellin star), 3 bars and 5 private dining and meeting rooms. The hotel is alive with the buzz of local London neighbourhoods, including Silicon Roundabout at Old Street; the creative communities of Spitalfields, Shoreditch and Hoxton, as well as the chic and sharp energy of the Square Mile. The staff are young and vibrant, passionate about ensuring guests have a warm welcome and a wonderful stay. ... more   less 
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