I stayed in this hotel with my partner towards the end of summer as a treat, after reading so many great reviews on Tripadvisor and deciding that it must be very special. Unfortunately I was quite disappointed, especially for £350 per night.
I'll start with the positives - the staff. They were all very friendly, courteous, and polite. They're well trained, well presented, and clearly wanted to portray an approachable-yet-professional attitude, which they all did. If something was to let this hotel down, it probably wouldn't be the staff.
What did let it down, for us, was the facilities.
The room (advertised as a "suite") was very small - definitely not what comes to mind when one images a "suite" - it was the size of a standard double room in a Travelodge or Premier Inn. The carpet looked a little bit dirty and had a few water marks (or something) so I wasn't too comfortable walking on it barefoot. The furnishings and overall decor, although nice looking, were not amazing and I can't say we were stunned or in awe at the beauty of the room, which is a shame, because the pictures make it look romantic and extremely modern. One good point was the bathroom, which lovely, and had a constant supply of high-pressure hot water, although - bizarrely - the toilet was very high off the ground!
The technology built in to the room was largely unnecessary and really didn't add anything at all - in fact, we had lots of problems with the touch controls - they just simply don't work very well! It was a nightmare trying to control the lights' brightness, pulling the blinds down or up, and working the television. The TV also didn't work with any external devices although it was supposed to. To their credit again, the staff did try to help with the blinds and TV problems but the hassle wasn't at all conducive to a relaxing stay.
Another let-down of this hotel was its food.
We decided to order room service for a light dessert. Unfortunately the desserts were just "assembled" from pre-chilled ingredients and no actual cooking or true preparation had gone on. The front desk also appeared to have a slightly different menu than we had in the room, leading to some confusion on the phone over what I was trying to order.
Breakfast was also disappointing. The pastries were small and not at all remarkable... I could be very wrong, but they were very small, didn't seem freshly made and were certainly not warm. The bowl of yoghurt was large but very tasteless, even with its fruit compote on top. My partner, who had a cooked breakfast, was also unimpressed. A mandatory service charge for the breakfast was discreetly placed on the bill which I thought was pretty presumptuous.
One thing I was seriously unhappy about was an unannounced fire alarm test. We were jarred awake by a massively loud siren above the bed which caused a moment of panicked confusion as it had never been mentioned that a test would be taking place - absolutely not a nice way to wake up!
Overall I'm sad to say that I wouldn't return to the hotel. The little things let it down - not the staff, but everything else. It seems to me that it's advertised as a stylish and unique hotel, but to us, without any kind of prejudice, it was ordinary. Especially for the price paid.
- Official Description (provided by the hotel):
- South Place is an 80-bedroom, luxury hotel in the City of London, just minutes away from Moorgate and Liverpool Street stations. The first hotel from restaurateurs D&D London, South Place Hotel features Conran-designed interiors, 2 restaurants (one of which, the Angler, was recently awarded a Michellin star), 3 bars and 5 private dining and meeting rooms. The hotel is alive with the buzz of local London neighbourhoods, including Silicon Roundabout at Old Street; the creative communities of Spitalfields, Shoreditch and Hoxton, as well as the chic and sharp energy of the Square Mile. The staff are young and vibrant, passionate about ensuring guests have a warm welcome and a wonderful stay. ... more less
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