We were going to London last weekend in November, unaware of that it was Halloween weekend. Our choice was the South Place hotel, with many good reviews. When we booked the South Place Hotel, we were informed of a giant Halloween party that hotel would arrange. So we thought it would be exciting. The problem was that we should stay in London for several days, and acctually would prefer to have a quiet room (my wife is senstive to noise). So we asket for a quiet room, and the hotel even got our room upgraded to a studio appartment without any extra charge! Unfortunately this studio appt was right under the hotel restaurant and one could hear some noise from there until late at night. For this reason the first night we didn't get a good night sleep, despite the excellent beds and binds. One could also here some trafic noise from the street. It's just that for people who are sensitive to noise, it could be enoght to keep them awake.. So we had to tell about this, and breakfast was on the hotel! (after some negotiations with the cafe's manager). But the hotel was more than willing to solve the problem, and they offered us another room . They had a spare room downstairs facing the courtyard, away from the traafic noise and restaurant. The downside was that the courtyard was the focal point for the Halloween party later the same evening. So the hotel stretched out as far as to offer us a room at another hotel , without any extra charge! What a service! Never before have we expirienced anything like that! :))) So we moved partially out of the hotel the night of the Halloween party at the Hotel South Place, and moved into the hotel Andaz, about 700 m away. The Halloween party at the South Place Hotel was awesome too, by the way! And later we had a quiet night at Andaz hotel :) The next day we moved into the second room at the South Place Hotel. The room was smaller than before, but it was okay and we even got complementory bottle of sparkling wine and chocolate! Unfortunately for us, some people in the room next to ours had troubles getting into their room (their electronic door lock didn't work). We experienced some noise and thumping in the wall right next to our room as far as til 1:30 at night... :/ It was something the hotel should have some better rutines to deal with, maybe fix it a little bit faster, instead of pulling the handle for hours... I'm also thinking of people who couldn't get into their room in the middle of the night! But, all in all, we have to say that we have never experienced being received on such a good way, and treated with such respect at any time! In a very positive way all the time! And not to mention that they were open to solve the smallest problem that customers would experience. So here is a good example of what customer care should be like! And we had to tell about that to the rest of the wolrd :)
Other things: the food at the restaurant was just fabulous, as the stiling of the rooms and the bath tub's confort.. You can just feel the quality through and through :)
- Official Description (provided by the hotel):
- South Place is an 80-bedroom, luxury hotel in the City of London, just minutes away from Moorgate and Liverpool Street stations. The first hotel from restaurateurs D&D London, South Place Hotel features Conran-designed interiors, 2 restaurants (one of which, the Angler, was recently awarded a Michellin star), 3 bars and 5 private dining and meeting rooms. The hotel is alive with the buzz of local London neighbourhoods, including Silicon Roundabout at Old Street; the creative communities of Spitalfields, Shoreditch and Hoxton, as well as the chic and sharp energy of the Square Mile. The staff are young and vibrant, passionate about ensuring guests have a warm welcome and a wonderful stay. ... more less
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