I have stayed at many hostels all over the world but this particularly one was not nice in many ways! I have never written a review, but felt the need to share my experience, as a group of 5 we booked into the hostel a couple of weeks ago for 2 nights, staying top floor during the peak of the hottest days of the year, we dropped off our luggage and headed out straight away due to lack of air circulating through our room, we found a friendly cabana just over the road where the staff and the locals were all more than inviting, our first night in the hostel was just about bearable through the heat, we came back from the day’s events, showered and was looking to watch some of the world cup, the lounge area was absolutely packed so we decided to sit in the kitchen area where there was only a couple of small groups, we sat for an hour at the most watching the world cup and having a laugh between ourselves, before heading over to the cabana to watch the England game, as we walked out past reception the male member of staff looked really irate and flustered and shouted we should keep the noise down when we come in as there are other guests, the reception area was packed so as we were being shouted at in front of all the other guests I tried to diffuse his anger by saying there was no problem and that we would keep the noise down even though we were hardly making any noise, just enjoying the world cup, he retaliated to me and continued to say there was a problem, I told him again there would be no problem and we walked out.
Firstly we were staying at this hostel whilst in a football competition at the Olympic stadium, and getting into the spirit for the world cup as the majority of the nation would have been, secondly it was Saturday night before 10pm and thirdly he was rude without any prior warnings whatsoever for us to be quiet if he thought we were unreasonably loud.
The place is clearly understaffed for too many visitors, the majority of those visitors were very young, so it should either be promoted as a young person’s or school hostel or take into consideration there will be people booking in to have fun and a laugh! Every corridor you walked down and room you entered the people looked like zombies, either because they were too young and scared to be in a place with such a mass variety of people, or they had already been told off for being too noisy.
A suggestion would be to train your staff to get some basic manners training / customer service skills and remember everyone who walks through that door is a paying customer
the list could go on but just a word of warning for anyone hoping to have a fun time in this hostel, it was anything but fun!
- Official Description (provided by the hotel):
- REST UP hostel in London has been established within Driscoll House, a unique pre-WWI baroque style listed building, unlike any other in the surrounding suburb of Elephant & Castle. We have a century old history of being a hostel, a claim that we are very proud of, originally just for women and children however now open to all. With an original exterior, the interior has been brought up to date with modern common areas perfect for relaxing and zoning out of reality and into the cyber world with our FREE WIFI. Our TV room and terrace are both great places to enjoy some snacks and laze around in the brightly coloured chairs/ bean bags and soak up the sunlight (on the rare occasions when London’s weather decides to shine). English not your mother tongue? That’s not a problem! We have multi-lingual staff that are here to help you. A hostel unlike any other hostel; with the hustle and bustle of central London on our doorstep complimented by the great array of guests within (young and old from all around the world) as well as friendly staff and delicious meals available throughout the day it’s the perfect place to make new friends, relax and REST UP at Driscoll House Hostel. ... more less
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