We dropped into the hotel around 13.30 hrs on a Wednesday and asked if we could just have a glass of wine. We were guided to go downstairs to the restaurant. In the restaurant most tables had a reservation sign however we were guided to a table after asking for only a drink. The restaurant was mainly empty. After a few minutes another waitress, possibly the restaurant manager, came and told us we could not just have a drink and told us to go back upstairs to the coffee lounge for a drink.
I explained that we had been told to go down stairs if we wanted a drink as the ground floor lounge only served coffee. She seemed surprised and not concerned to help us.
Clearly poor communication and lack of sound management or staff training.
A little effort on the part of the staff could have avoided us giving this Very Poor rating.
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