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“Very good location and very clean room”

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Ibis London Shepherds Bush
Ranked #233 of 1,090 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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1,880 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
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Sao Paulo
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

Stayed here for five nights - room clean and modern - more on the basic side than fancy. Do think Ibis policy of not giving individual safes in rooms - relying instead on lockers in a a store room is a mistake. No minibar either. They operate a two tier internet system - and the basic free level is only adequate. Toilet/shower clean and modern almost like of one of those pods that are a feature of some modern Japanese cities - and rather oddly a step up from the rest of the room which might be a bit of a hazard. Location is first class near to both London tube and major Westfield shopping centre with cinemas and restaurants. Short hop to central London. Staff very friendly and helpful.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank brazilwest12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, General Manager at Ibis London Shepherds Bush, responded to this review, 26 November 2013
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to ibis London Shepherd's Bush very soon.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 8 November 2013

Great location, friendly staff and quiet area. I liked this hotel. We stayed here 2 nights during the ATP Finals in November 2013.
One of the nicest touches I experienced here was that when we left the room , we left the do not disturb sign on the door. When we returned the maid left a bag with fresh towels and other amenities in it for our use. This is what I like. In most hotels they just enter the room and clean it up. I don't like that. That is what I use that 'do not disturb' sign for. In this hotel they do respect that! Great. Thanks!

One note about breakfast: I think it was 9 GBP per pax. If you walk out the hotel and make a right towards underground station Shepard Bush there is across the street a mall. On the first floor there is a bar/restaurant. The name is: Wetherspoon Restaurant and bar They serve breakfast much cheaper and better then in the hotel

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, General Manager at Ibis London Shepherds Bush, responded to this review, 26 November 2013
I’m so glad that you had an enjoyable time during your stay at ibis London Shepherd's Bush. I hope we can welcome you back to the property in the near future.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 8 November 2013

We stayed 6 nights. New and very nice place, comfortable room, but the bathroom area is small and lacks toiletries (soap and shampoo from dispensers).
Excellent location if you can stay away from central London. Fast and very convenient tube connection (15 minutes to Oxford Circus). A big mall very close, lots of restaurants and shops.
Breakfast is very good (not included, GBP 8.95). In the evening they have a restaurant with a short menu. We tried it once and everything was very good.
Just one problem: three times we returned to the hotel at about 3PM and the room was not serviced. Had to wait in the lobby for about 30 minutes until the room was ready (they offered us free coffee while waiting)

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BemiIsrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, General Manager at Ibis London Shepherds Bush, responded to this review, 26 November 2013
I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Apologies you had to wait during your stay for your room to be serviced. We already reviewed our operations to ensure this issue is avoided.
Kind regards,
Damien LERCHUNDI
General Manager
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Canberra, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 November 2013

We stayed at this Ibis in July 2013 for 5 nights, having received a good deal for booking early. The staff were very accommodating, allowing us to check in and go up to our room at 7am - having just got off a 24 hour flight, this was much appreciated! The room was great - quite spacious, far bigger than we thought it would be. The facilities are modern and clean, breakfast is not overly cheap, but it is easy. The hotel is close to Shepherds Bush station, and not much further to Shepherds Bush Market, so there are plenty of tube lines within easy reach. Would definitely stay again!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littleone89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, General Manager at Ibis London Shepherds Bush, responded to this review, 26 November 2013
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the ibis London Shepherd's Bush again very soon.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 November 2013

We stayed here after finding a deal on their website. We stayed here for four nights, and it was just a place for us to rest our heads. The hotel and rooms are clean and modern. The staff there were nice and friendly and we drank there one night, and the barman was extremely friendly and told us places of interest to go in London. Suberb location with the underground only a couple hundred metres away. The westfield shopping centre is right beside the underground, which is huge and great for shopping. If we visit London again we will make sure to stay here again.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank jamesonginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, General Manager at Ibis London Shepherds Bush, responded to this review, 7 November 2013
I’m so glad that you had an enjoyable time during your stay at ibis London Shepherd's Bush. I hope we can welcome you back to the property in the near future.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugeley, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

booked this hotel for 1 night recently after reading reviews and was very impressed.
we had a whirlwind 24 hour visit to london and i needed somewhere close to the underground and this hotel was perfect.
rooms are more than adequate, bed was superbly comfortable. the breakfast was excellent , plenty of choice and superb quality ingredients ( some hotels cut corners on breakfast ). the bed/breakfast package is well worth having, free glass of champagne included . 10% discount card for nearby westfield shopping centre also included although not much use as it is mainly for independent shops not the big chains. overall will definitely recommend and will use again

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonyjaynedaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, General Manager at Ibis London Shepherds Bush, responded to this review, 7 November 2013
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the ibis London Shepherd's Bush again very soon.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Shepherds Bush

Property: Ibis London Shepherds Bush
Address: 3 - 5 Rockley Road, London W14 0DJ, England
Phone Number:
Region: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #233 of 1,090 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ibis London Shepherds Bush 3*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to ibis - feel good at a great priceIbis London Shepherd’s Bush is our latest London hotel, located few meters to Westfield Shopping Centre, close to BBC TV Centre, Hammersmith and Noting Hill.The hotel offers 128 inviting modern rooms (100% non smoking) with comfortable beds "Sweet Bed" by Ibis TV with freeview, free Wi-Fi, tea & coffee facilities, bathroom with shower.Enjoy a treat in our innovative restaurant concept "Fogg's" which serves modern and international dishes from “around the world” or in the bar which is perfect for coffee, pre-dinner drink with our “tapas” daily counter or light meal in a cozy atmosphere. ... more   less 
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