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“Great for a City Trip”

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Ibis London Shepherds Bush
Ranked #261 of 1,081 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 21 May 2014

In April 2014, my fiancé and I (in our late twenties) stayed at Ibis Hotel Shepherds Bush for four nights.

The staff was really friendly and we felt very welcome. When we arrived early, we were able to check-in immediately.

Our room (415) was spacious and clean. The bathroom was functional with a big shower. The room was quiet and there was free Wi-Fi.

The hotel is located not far from the Shepherds Bush Underground Station (Central Line). Depending on where we wanted to go, we could reach most sights in central London within 10-30 minutes. Westfield Shopping Center is located in walking-distance of the hotel, too, and there are many shops and restaurants. The area around the hotel felt save.

We really enjoyed the breakfast with a good choice of both hot and cold dishes. However, we had to wait a couple of times as there wasn’t enough seating for all the guests (we visited London during Easter, so this might be the reason).

We paid about 130 Euro per night including breakfast. Considering this price, we choose to give the hotel 4/5 stars. We recommend the hotel and if we returned to London, we would consider staying at Ibis Hotel Shepherds Bush again.

  • Stayed: April 2014, travelled as a couple
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Thank Just_us_worldwide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, Manager at Ibis London Shepherds Bush, responded to this reviewResponded 9 June 2014

Thank you for your very kind words.
They are very much appreciated and my team will be delighted to hear that you enjoyed your stay.
I look forward to welcoming you back at ibis Shepherd's Bush.
Kind regards,
Izabela Biernaczyk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 17 May 2014

Stayed with my daughter for a week in twin room. Good size room for the two of us, clean and well maintained (apart for the dusty phone, which we didn't use). Wonderful location if you seek to be close to Westfield shopping center. Tube station right across the main road.

Hotel staff was very friendly and attentive and the receptionist who checked us in (Alba, if I remember correctly) even remembered my daughter's birthday date and congratulated her on the day when we happened to cross by at the elevator. Although the reception team was very helpful, they couldn't assist when I asked for a sewing kit, as they didn't carry any.

Free Wi-Fi, not too speedy, but sufficed to our Skype and browsing needs.

Very comfy bed, but walls a bit thin as we could hear people walking up and down the hall.

The only thing that this hotel doesn't have is a bath tub, but this wasn't something that we missed. Note that if you need space in the shower, the regular room showers may be a bit too small.

Didn't order breakfast, since the adjacent West12 shopping center has a supermarket with great prices and affordable breakfast options, and also lots of cafes nearby.

Overall great value for money if you book weeks in advance and get the low fares. I would definitely recommend for couples, and absolutely think about returning for future stays when in London.

  • Stayed: May 2014, travelled with family
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Thank Irit F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, Manager at Ibis London Shepherds Bush, responded to this reviewResponded 9 June 2014

Thank you for taking the time to write a review.
I am pleased that you enjoyed your stay at ibis Shepherd's Bush and look forward to seeing you again in the near future.
Kind regards,
Izabela Biernaczyk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Basic small modern rooms.
In a good location, close to underground, shopping centres and walkabout pub.
Cheap place to stay if youre on a budget and just looking for somewhere to crash at night.
Would stay here again

  • Stayed: June 2013, travelled as a couple
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1  Thank Jacinta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, Manager at Ibis London Shepherds Bush, responded to this reviewResponded 16 June 2014

Thank you for your kind comments.
I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,
Izabela BIernaczyk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

This is a great and clean hotel with good value in London, especially their staff was really great on customer care. They always have great smile on their face. Shepherds Bush underground station was just couple of minutes away by walking. The HSBC, Subway sandwich, Morrisons supermarket, Vue cinema house, Aroma Asian buffet all you can eat, Pound store ( same as the Dollar Store in the US), workout gym etc all in the same building complex and you won't even get wet to get to these places on rainy days. Chop Chop Noodle (Singapore style food), McDonalds, KFC, bakery shops and Grocery stores just cross the street over the Shepherds Bush Green. Westfield and public library are in the same proximity. It only costs £1.75 to and from Heathrow airport on the underground metro or £30 on Blackberrycar.com. Bus 148 from the National Express coach station/victoria station or Big Ben parliament, or bus 94 from Piccadilly station will drop off passengers right by the hotel.

Ooh the hotel....very roomy, high ceiling, very contemporary design, free wifi, free printing on boarding pass. Only minor complaint was that it will be great convenience to have small refrigerator and microwave in the room. Also it will be nice to have a second waste basket in the room. The one in the bathroom was a little small for everything.

Will surely come back to this hotel on my next trip to London.

Room Tip: Get the upper floor, especially the odd number rooms.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank tripuser01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, Manager at Ibis London Shepherds Bush, responded to this reviewResponded 9 June 2014

Thank you for your kind comments and compliments.
I am delighted that you enjoyed your stay at ibis Shepherd's Bush and look forward to welcoming you back again soon.

Kind regards,
Izabela Biernaczyk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

Very clean, functional and made human by the helpful staff. The late bar was welcome too.

I had some t shirts delivered to the hotel the night before I arrived, arranging this by phone could have been difficult, but here was made very easy by the staff.

Highly recommended .

  • Stayed: March 2014, travelled with friends
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1  Thank jdmeatyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, Manager at Ibis London Shepherds Bush, responded to this reviewResponded 9 June 2014

I was happy to hear that you enjoyed your stay at ibis Shepherd's Bush.
I look forward to your next visit.

Kind regards,
Izabela Biernaczyk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We stayed in this hotel for 5 days, it was quite a comfortable hotel with nice modern room. Overall, we were satisfied with the level of customer service, friendly staff , especially receptionist Tania. Service wise was promoted when we request for a change of towel. Location wise, it is within 5 min walking distance to shepherd bush tube station and a big shopping mall Westfield. From here, you can take bus to hammersmith station(6 stops) and switch to take tube directly to Healthrow airport. We had breakfast for 5 days in a row but only the last 2 days, it really need some improvement. We can understand that how challenging it is for the staffs to deal with an overwhelming of incoming guest coming to take breakfast. However, Would suggest that they allocated a seat on a first come first serve basis. Maybe they can use a list to write down the name of guest on the waiting list or just seal up the other exit during breakfast time. We waited nearly 20 minutes before we got a table during breakfast. And there were people who just walked in and got a table... Overall, Staff service was good and room was nice.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank bc052014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, Manager at Ibis London Shepherds Bush, responded to this reviewResponded 7 May 2014

Thank you for taking the time to write a review about your recent visit to ibis Shepherd's Bush.
I am delighted that you enjoyed your stay and we have noted your comments about service challenges during breakfast service which we are now looking into.
Kind regards,
Izabela Biernaczyk

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Reviewed 4 May 2014

Stayed at the hotel for 5 nights while discovering London. The hotel has good atmosphere. It is clean and staff are friendly and always willing to assist. The hotel is well situated close to the underground, bus stop and malls (west and Westfield). The restaurant is available for a quick meal although I preferred eating out elsewhere which is very also possible due to the hotel's location.

Stayed: April 2014, travelled solo
Thank Maliza13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien L, Manager at Ibis London Shepherds Bush, responded to this reviewResponded 7 May 2014

Thank you for your kind review.
I am glad my team made your stay enjoyable.
I look forward to welcoming you back again very soon.

Izabela Biernaczyk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Shepherds Bush

Address: 3 - 5 Rockley Road, London W14 0DJ, England
Phone Number:
Region: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #261 of 1,081 Hotels in London
Price Range: £62 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Shepherds Bush 3*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to ibis - feel good at a great priceIbis London Shepherd’s Bush is our latest London hotel, located few meters to Westfield Shopping Centre, close to BBC TV Centre, Hammersmith and Noting Hill.The hotel offers 128 inviting modern rooms (100% non smoking) with comfortable beds "Sweet Bed" by Ibis TV with freeview, free Wi-Fi, tea & coffee facilities, bathroom with shower.Enjoy a treat in our innovative restaurant concept "Fogg's" which serves modern and international dishes from “around the world” or in the bar which is perfect for coffee, pre-dinner drink with our “tapas” daily counter or light meal in a cozy atmosphere. ... more   less 
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