Having been to this same venue before and having such a delightful meal I made a reservation ahead of our trip just incase it was full and we would be disappointed.
It was to celebrate my Daughters birthday so before we enjoyed the concert we were to eat. I filed out their form that asks if you have any special requests and asked if they could present her with a cake or ice cream etc to make it special for her. I had a bog standard reply with my reservation number and we cannot guarantee any special requests made.
When we walked around the buffet area the food looked okay. Some of the dishes in sauces looked rather watery but maybe that was how the were meant to be.
I chose some food from the indian section and a piece of Jerk chicken and fried chicken. The pakora was dry, the fried chicken was also dry and had no taste. The Jerk chicken which had colour to it and gave the impression it would be good was completely tasteless. How can something that is meant to have so much flavour have no taste at all. Also the chicken cuts were puny and boney.
I left most of it and returned to get something else. I chose 2 pieces of sushi and some noodles. The sushi was stickier than it should be and the crab stick in the middle shook have tasted of fish of some kind but no.
My Daughter chose 2 duck pancakes and some hoisin sauce and t was so dry she didn't eat it. So, my daughter ate nothing, I had less than a plate and our other friend at some because she was hungry. No deserts or seconds. We complained to a waiter and he said people s tastes vary but if we wanted something else they would the chief to cook something for us. We would rather go and eat somewhere else as we were disappointed. My Daughter went and spoke to Mark who we believe was the manager. He apologised and said the same as the waiter before and said they serve over 100 dinners and no one else had complained.
1. I don't believe everyone there enjoyed the food as much as he believed they did. They may be visiting for the 1st time where as we were comparing it to our last visit over a year ago.
2. The quality was poor and the standard had deteriorated. Maybe its down to cost so the quality of the ingredients had slipped considerably.
3. The staff reaction was we don't give refunds. You came in to eat. You choose not to eat but you still need to pay £16.99 per person excluding drinks.
The best we had was 15% discount. He offered us 20% discount on our next visit but believe me, we will not be returning. It was not value for money. Its not customer friendly and I would not suggest people go there.
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