We visited on a clear day, mid-week in the school holidays. We had pre-bought our tickets and went straight up without queueing. Wasn't too busy at all. The view is truly excellent, you can see out past the M25, for example to the North Downs.
However, being that little bit East of central London, your views of many major London landmarks isn't as good as from the London Eye - unless you have a particular interest in seeing that bit further, I think the Eye gives better views of central London.
Finally, this is overpriced. £68 for two adults and a 4yo child. I'm glad we've done it, but at that price we won't be returning. Shame - the clear profiteering of the ticket price and gift shop leave a bad taste, despite the view being so lovely.
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