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“So West, No Way” 1 of 5 bubbles
Review of SO West

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SO West
Ranked #610 of 828 Speciality Lodging in London
London, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“So West, No Way”
1 of 5 bubbles Reviewed 1 May 2014

Apartment was not to the deluxe standard described and did not have half the stuff. No lights in the lift. Front door only unlock-able with a key, so had to hope there was no fire and didn't waht to stay in the apartment when my partner went out, because we only had one key. No staff on site. Sold a pup.

  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank LittleLreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 reviews from our community

Traveller rating
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    6
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    1.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 1 May 2014

Described as "brand new one and two bedroom deluxe apartments" - we thought this to be so far from the truth. The Apartment we had, was no way brand new and it definitely not appointed to be deluxe.

Business amenities were to include Complimentary Wi-Fi, DVD Player, LCD/Plasma/Flat Screen TV, Wake Up Service. We failed to find the DVD player and no idea how to find the Wake Up Service, as there was no phone in the apartment or any staff on site.

So as to the description says and doesn't say:
lift access - but no lights in the lift
balcony - couldn't find this, unless you count the siding doors as windows, with nothing but air to step out on to.
double glazing - yes
heating - but turned off
ironing facilities - on requested and then the iron was broken
full kitchen - if you can can cook with the bare minimum
Fridge/Freezer - the one positive
Double Bed - in both rooms, but one had a mattress you could feel the springs through and the cheap box divan was broken so the mattress was resting on the outside frame
Oven/Hob - we ate out as there was in sufficient cooking utensils.
seating area - if you call one bed and a sofa along one wall a seating area
sofa - couldn't find this, there was a single bed in the living room instead with a sofa bed
soundproofing - really? we could hear the loud road traffic, each other in different rooms, even with the doors shut and the screaming kid next door!
washing machine - gave up looking if it was there
wooden/parquet floor,
bath - a small one
bathroom amenities - not sure what this meant, but there was a token hotel shampoo and shower bottle on the arrival,
hairdryer on request - this WAS in the sitting room!
DVD player - couldn't find any evidence of one of these
LCD/Plasma/Flat Screen TV,
dining area - with 4 old and broken chairs
dishwasher
electric kettle - thank goodness
kitchenware - very basic, no coffee press, no teapot no kitchen linen, no bottle opener, and I could go on
microwave on request, that arrive the following day.

Now as for the pictures - Take anything fancy in the picture, such as cushions, throws, bedside lights, bedside tables, tray, knife block and assume it is not there, to get a real idea of the apartment. Add a cracked toilet seat, broken door handles, old shower curtains and you start to get the idea.

If you are still not put off and decide to stay here, make sure you sleep with the keys by you bedside table (if you have one), just in case there is a fire. The front door is locked and can only be opened with the key from the inside. A major fire hazard.

Room Tip: Book in another hotel
See more room tips
  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank LittleLreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Bristol, United Kingdom
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Once you are settled in this is a great apartment - loads of space, fantastic location for this part of London - close to tube lines, shops, bus routes and restaurants. I was slightly disconcerted by the reviews I read and so phone ahead. The person who answered the phone was very nice and helpful but trying to get directions was a little confusing. Worth using your satnav. Clean and modern apartment with a very comfortable bed, fresh towels and good linen. Good bathroom and we had no problems with water. It was slightly confusing arriving but the office staff are very helpful with someone arriving to give us our key and make sure everything was working. The things complained of in earlier reviews have obviously been addressed and I thought this was good value for money. I have to stay in London hotels a lot of business and this offered self sufficiency and facilities above and beyond hotel rooms at higher prices. I would definitely use again. The Raj Palace restaurant on the street opposite is one of the best places to get Indian food in London and we discovered the Pizza Fresca place was also excellent. The only concern was that the lights in the elevator did not work which was a little disconcerting in the dark and the chairs in the kitchen are broken but, aside from that, I thought this was a great place to stay.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank mcginc91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
1 of 5 bubbles Reviewed 14 March 2014

My girlfriend and I stooped here recently for a weekend, to see a show at the shepherds bush empire. Now the location is excellent, with everything you could need close at hand, cafés, pubs, restaurants, tubes, buses and of course the shepherds bush empire it's self.
But as for the So West apartments not so good, on arriving at 15:30, when we found the building (not marked at all !), we had to ring the contact number, who told us the cleaner was there and would let us in. He came down let us in but informed us, the room was not ready yet and would be another half hour, could we leave the bags there and come back later, well we did but when we booked we were told, check in was 14:00. When we came back that evening the bags were in the room and it was clean, but we weren't overly impressed with the apartment itself, there was only one mirror in the hole place (for my girl friend) in the bath room, there was only one bedside cabinet as someone had previously moved it to living room as there wasn't any where to put your drinks while watching tv. As for watching tv, the sofa was awful, it was a cheap sofa bed with only a wooden back rest to sit against, with only one cushion, which made it very uncomfortable to sit on.
On the first morning I woke at about 08:30, went to clean my teeth, only to find there was no water, I phoned the reception (well contact number as there was no reception !), he said there was maintenance work and water would be back on at nine, we waited in bed till gone nine, checked the water but still none. We rang back again to be told the engineer was there and that it would be another 15 minutes and he would ring us when it was done. Come 9:45 we still had no water or had any phone calls, we wanted to go out, we rang the man again, this time to give him a roll-akin, saying how we were having to go out without being able to have a shower, only just managing to clean our teeth and that the water had better be on when we come back. We went out had breakfast, went to shepherds bush market and portobello market, all were close and great. When we returned, we turned taps on to find we had water. My girlfriend wanted a bath, she went to run it, only to find the water would only come out the shower head and not the bath filler and was very slow. I had to take the shower head off the pipe, to quicken the filling, when she came back she found the water was too hot as there was hardly any cold water, she had to leave it an hour or more to cool before she could get in. After she had bathed, I had to share the water, as I didn't want to go all through that again, only to find when I finished, I pulled the plug out and the water wouldn't drain away. We had, had enough and went out to try and forget about it all.
In the morning when we were due to leave, we got up to shower, only to find, there was plenty of hot water but only a dribble of cold from the shower, you simply couldn't get under the shower as you would have been scalded. My girlfriend was livid, she rang the contact number, but it went to answer phone, she left it a few minutes then rang back and again it went to answer phone, this time she left an angry message. When she came off the phone, I said try again on your phone, as they don't know your number, she did and low and behold there was someone there ! He got an ear hole bashing and assured her get he wasn't avoiding us, he said he would get someone up to have a look in the hour. She said that was no good as we were about to leave, she said I know it's not your fault, your only doing your job, can I have the owners phone number, he refused saying it was a Sunday and he was not to be disturbed. This wound us up we said what about our sunday being ruined and said we were going to put a bad review online unless he got in touch with us today, he said please don't do that, give us 24 to 48 hours for the owner to get back to you, after the weekend to discuss your problems, we agreed, as there was not much else we could do. Well it's four days later, he has both our phone numbers and my email address but we've heard nothing, hence this long but I think justified moan.
So if your thinking of stopping here make sure you don't mind going without washing !

  • Stayed March 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandefjord, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 December 2013

Has the potential to be really good, bathrooms and kitchens are great but the furnishings are just junk. Beds are terrible, don't believe the nice looking pictures, no lamps or bed side tables, cushions for bed heads, cheap cheap drawers and wardrobes. Curtains are thin and don't open. It's next to a busy road but that's London. I'm travelling with 2 young children and was here for 4 days, I phoned everyday to get someone to fix the tv but it never happened, no DVD as advertised. the smoke alarm is positioned above the oven... No tea towels, dish washer tablets and just 2 saucepans for cooking if you want to go there. I remember having the same mishmash of cups plates bowls etc as a student. Good curry house over the road.

Room Tip: Don't choose So Siena, this was our 'upgrade' when our other accommodation had maintenan...
See more room tips
  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Melanie467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 9 August 2013

look at these photos of our luxury 2 bed ensuite property which ended up a 1 bed squat,
can't describe the facilities, the pictures say it all. even the fire alarm was disabled. bed ripped, mattress was filthy. extractor hanging off the wall

Room Tip: do not choose this establishment , manager wasn't even available EVER
See more room tips
  • Stayed July 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank judy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SO West

Property: SO West
Address: 1 Westwick Gardens, London W14 0BU, England
Region: United Kingdom > England > London
Hotel Style:
Ranked #610 of 828 Speciality Lodging in London
Number of rooms: 12

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