Booked this hotel on accident thinking it was the Ruskin Hotel in Bloomsbury. Though we caught our mistake immediately, manager didn't want to refund our money and wanted to take advantage of an honest mistake. To make matters worse, the clerk at the desk couldn't reach him so we could talk to him in person. We would have to wait three days to speak to him!
This hotel is in East Ham and far from central London where we planned to tour. The neighborhood didn't seem safe for a small group of women, so we were concerned about walking from the train station (1/2 mile) in the dark.
The rooms had recently been refurbished but the bed platforms all had water stains on them. We soon found out why: The barrier-free bath allowed the shower water to stream into the room, soaking the carpet in under three minutes. In trying to stem the flow of water into the room, my friend slipped and cut (later found out also fractured) her nose on the nearby door. The clerk was unable to locate the manager, didn't offer to get medical help (despite copious amounts of blood), and still didn't offer to refund the room.
What kind of hotel has no policy in place for medical emergencies? We were so upset we packed and left--preferring to stay elsewhere at additional cost rather than here.
- Official Description (provided by the hotel):
- Set in East Ham London, Ruskin Hotel has a 24-hour front desk, free Wi-Fi and free parking. It also has a bar, a restaurant, and a TV lounge for guests to enjoy. Each bedroom has an en suite shower room, city views, a desk and a minibar. Guests also get tea/coffee making facilities and air conditioning. Wired internet connection is available in every room and it is free of charge. Room Service is available everyday between 11:30am to 22:30. East Ham underground station is a 6-minute walk from the hotel, and it takes less than 45 minutes to get into central London which boasts Oxford Street, Hyde Park, the London Eye, Tower of London and St Paul’s Cathedral to name a few. Stratford Shopping is 2.5 miles from the property. ... more less
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