If you think this is the Ruskin Hotel near the British Museum, IT'S NOT!!! It is actually the Ruskin Arms but it doesn't say that online (It says Ruskin Hotel). I booked this hotel by accident and ended up staying far from the center of London. The experience would have been slightly better if the tube stations leading up to this hotel (East Hamm) were closed. I had to take a bus and two trains to get to the main attractions in London.
I tried to cancel my reservation after the first night and go to the Ruskin I meant to book but I was told TOO BAD. They wouldn't give me my money back even though I gave them a day's notice and let them know what the mix up was. I had a feeling I wasn't the first person to experience this.
When I stopped by the REAL Ruskin, the hotel manager confirmed my suspicions. The Ruskin Hotel has been in business for over 30 years and has an excellent reputation. They are aware that the Ruskin Arms has been "getting" some of their business and there's nothing they can do about it.
Other issues with the Ruskin Arms included a broken stove (we couldn't get food in their restaurant on the first night), no phone in the rooms (we had to ask them to make calls for us) and they couldn't make 1-800 calls, and the hotel is located near a dodgy train station. (our bus let us off near the train station so I saw where it was.)
- Official Description (provided by the hotel):
- Set in East Ham London, Ruskin Hotel has a 24-hour front desk, free Wi-Fi and free parking. It also has a bar, a restaurant, and a TV lounge for guests to enjoy. Each bedroom has an en suite shower room, city views, a desk and a minibar. Guests also get tea/coffee making facilities and air conditioning. Wired internet connection is available in every room and it is free of charge. Room Service is available everyday between 11:30am to 22:30. East Ham underground station is a 6-minute walk from the hotel, and it takes less than 45 minutes to get into central London which boasts Oxford Street, Hyde Park, the London Eye, Tower of London and St Paul’s Cathedral to name a few. Stratford Shopping is 2.5 miles from the property. ... more less
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