I was booked here for a business trip, even though colleagues locally had recommended I stay in Stratford as this area may not be ideal for a solo white woman traveller.
I had been advised that I had bed & breakfast plus a £10 evening meal included, however on check-in, despite my copy of the confirmatory email, they seemed unsure how to honour the meal 'ticket'.
The room itself was fine. Clean with a modern TV, tea & coffee, air con and comfy super-king-size bed. But due to the area (other reviewers have mentioned this is an 'ethnic dense neighbourhood') and the fact that the hotel is attached to a bar which is filled with young Asian men playing pool, I didn't relax very well.
The restaurant is basically the bar. The receptionist advised me to simply order a starter and main and it would be covered by the agreed meal allowance. I ordered hummus and pitta bread followed by mushroom, mozzarella and basil burger. After a long wait, feeling like I stuck out like a sore thumb, both courses arrived together, with no apology, but by now I just wanted to eat and retire to my room as I'd had a long journey.
The hummus was fine but the limp, soggy pitta was unappetising. The 'burger' was simply a grilled flat mushroom with a little cheese and pesto stuck inside a bread roll. The chips saved the day.
I had little choice but to eat here as I did not feel safe to venture out to a local restaurant and there are no supermarkets nearby.
On check-out they tried to charge me an additional £31, saying I had the £10 to pay, plus another £21. When I queried this and referred to the menu which confirmed that hummus and the burger amounted to £11 the girl finally agreed but demanded I pay as it couldn't be credited to the company CC which had secured the booking. (I later found the £10 HAD been charged).
I can see other reviewers have found this place to be OK but personally I WOULD NOT recommend it to solo women travellers / business.
- Official Description (provided by the hotel):
- Set in East Ham London, Ruskin Hotel has a 24-hour front desk, free Wi-Fi and free parking. It also has a bar, a restaurant, and a TV lounge for guests to enjoy. Each bedroom has an en suite shower room, city views, a desk and a minibar. Guests also get tea/coffee making facilities and air conditioning. Wired internet connection is available in every room and it is free of charge. Room Service is available everyday between 11:30am to 22:30. East Ham underground station is a 6-minute walk from the hotel, and it takes less than 45 minutes to get into central London which boasts Oxford Street, Hyde Park, the London Eye, Tower of London and St Paul’s Cathedral to name a few. Stratford Shopping is 2.5 miles from the property. ... more less
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