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“WARNING BEWARE AVOID”
Review of The City Suites

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The City Suites
Ranked #703 of 860 Speciality Lodging in London
Leeds
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“WARNING BEWARE AVOID”
Reviewed 5 April 2013

I feel i need to write this review as i use trip advisor on a regular basis Please be warned against booking these apartments. Our recent experience has left me shocked and dismayed that this company can actually still be trading .On arrival at the apartment a locksmith arrived to remove the door, he had not been payed for some work he had previously done for this Company.We were left with nowhere to stay and at 8'clock in the evening we had to find alternative accomodation .The customer service again is non existent ,with at least 20-30 calls made to Caitlin the City Suite representative (please refer to B suites/City Suites reviews and also their accomodation in Glasgow and Edinburgh) I have never dealt with anyone like Cailtin before (that's if you can manage to get in contact with her) she seems unable to tell the truth and repeatedly lies After trying to resolve the problem the following day again with repeated lies from Caitlin, our booking agent stepped in to help us, thank god we used one.If you have booked direct with them it is unlikely you will receive your money back. Please be warned they are not to be trusted!!!!

Room Tip: One with a door and hinges would have helped !!!!
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  • Stayed April 2013, travelled on business
    • Value
    • Service
Helpful?
2 Thank Patty_44444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 reviews from our community

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Rating summary
  • Location
  • Rooms
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
West Midlands, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 March 2013 via mobile

Impossible to find, not a great area and didn't feel safe, these feel like residential apartments, no tv in the bedroom, £25 per night to park, bed right next to the front door so kept awake all night by people using the lift, wasn't aware of parking fee so was called one evening asking for credit card details, I ask for an invoice to be sent and even after several calls still not received it. I will never stay in this residential block of flats again and the company do not understand the meaning of customer service. Avoid at all costs I would have preferred to stay at a travel lodge!

Stayed February 2013, travelled on business
Helpful?
1 Thank Casinos an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2013

I have proof of all to anyone who wants it. I initially rented one apartment in London at Block A, 1 Indescon Square, Canary Wharf, Greater London, E14 9DQ, England (the address they advertise on the internet), but when I got there, there was no one waiting and after 30 minutes waiting in the cold outside of the building Mr. Cromwell showed up and brought me to a totally different location, no high class at ALL as they advertise, so I didn't want stay. Scary place!!
I called Mr. Siroosh, the company manager and owner, right the way and asked what was going on and he told me that the address they advertise on their internet is only a reference location. That the correct address is where I was. The place was very scary and I didn't want even to go in. I stayed outside on the sidewalk the entire time. I asked for refund of the £625,00 I've paid 10 days in advance, which Mr. Siroosh agreed to it and I have Mr. Cromwell, the London Agent, as witness of my conversation with Mr. Siroosh since I had the phone on speaker.
It was 8pm, really cold night and I had no place to stay and no money.
It's been 20 working days and so far no money. I had to open an Banking account in London otherwise they wouldn't refund me and till today, no money has been deposit into my Barclays account.
Looks like they do this to a lot of people.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Lia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2013

I am very unhappy with my experince. My mother, a friend and I went down to London from Scotland to stay at this block of appartments and when we arrived my mother reicived a phone call an hour before checking in saying that our booking had to be cancelled. This was all we were told and my step father who was in Scotland had to find out what was happening. He was then told that the room had been trashed the night before and was unable to stay in. After a day of travelling this was the last thing we had wanted. We had absouletly no where to go and their company did not seem to care and we only had a limited amount of time to find a new room for that night. They had not even made effort to find us a new room in the same area to the same standards so we had to then fork out over £500 to get a room somewhere else. I myself and my friend are 17 and 18 and my mother were stranded. I would expect that they would like to keep a high standard of customer service and would try their best to fix it. After complaining, my mother was then offered a complimentary night in their Glasgow resort for only a week day which has to be taken before the end of March. As herself and my step father both work full time they are unable and told the company, their respond was that the "best they could do" was offer a Sunday or a "discount" for a Saturday night. I was shocked by this as they think we would be willing to pay to stay in their accommodation. I will be telling everyone I know about this terrible, shocking service and will never be booking with them again!

Stayed March 2013, travelled with family
Helpful?
1 Thank Samantha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The City Suites

Property: The City Suites
Address: Block A 1 Indescon Square, London E14 9DQ, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Hotel Style:
Ranked #703 of 860 Speciality Lodging in London
Hotel Class:4 star — The City Suites 4*
Number of rooms: 9

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