We stayed here as part of a trip to London for my girlfriend's 30th birthday and were pleased that our room had been upgraded. We arrived at the hotel 30mins early and our room was not ready so we decided to enjoy some lunch in the lovely terrace with open fire and heaters. The pizza we had was ok if a little soggy. We were disappointed when the receptionist came to tell us our room was still not ready. An hour after check in time we went to see for ourselves but told the room was still not ready and we were given the tour to waste some time. There was no attempt to make this up to us. This would not usually be too much of an issue but we had booked a trip on the British Pullman and needed to get ready. When we did get into our room it was fantastic. Lots of mod-cons including a TV in the bathroom. One downside was there no mirror in the "vanity" in the bedroom. One of the upsides to our stay here was being able to make use of the hotel's complimentary Rolls Royce to the train station for our trip which we thoroughly enjoyed! The doorman was lovely and friendly and very helpful!
All in all our stay was pleasant but on this occasion was maybe not the standard we would have expected from a 5 star hotel, although we would certainly consider staying again.
- Official Description (provided by the hotel):
- London's finest boutique-grand hotel, The Wellesley offer contemporary luxury, Art Deco glamour and uncompromising service in London's Knightsbridge. Each of the 36 suites and bedrooms is individually finished with sumptuous décor and amenities. The jewel in the crown is The Wellesley Penthouse, overlooking Hyde Park, which occupies the entire sixth and seventh floors. The Jazz Lounge echoes to the spirit of Cleo Laine, Amy Winehouse, George Melly, Mica Paris - legends who have graced this building in its past years. The Crystal Bar and Oval Restaurant celebrate the 1920s glamour and style. The elegance of the décor, the sounds and the ambience may recall another era. The warmth of the service, however, is beyond compare. It is based only on our own aspiration - which is to exceed your every experience. ... more less
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