...that let my relationship with The Wellesley down.
It is a well-appointed property. The decor, quality of furnishings is fantastic. The service delivered by the concierges, the door person and the driver of the hotel's Royce (who well deserve to be remembered by their names - shame on me - such memorable and impressive service) are absolutely six star, truly outstanding and absolutely perfect. And, I love staying in good quality new(ish) properties - they have that wonderful freshness about them...
So, why not "excellent"? Well, my expectations were high. We booked a junior-suite with a park view. Yes, there is a park, and you can see it perhaps from the hotel's higher floors, not the suite to which we got upgraded (for a fee of course), which overlooked a busy street, with the park trees being just a tree sigh rather than a proper view.
On the last morning, room service breakfast came with seriously off-salmon eggs benedict, which resulted in a prompt visit from the kitchen and sincere apologies, and taking the eggs of the bill. As could be expected. Right. Going beyond the expected would have had the whole breakfast (that is a few pastries and juice) come off the bill. That is what I would do if I wanted my business to be reputed for excellence in service, rather than for its fairness...
There were also a couple of little, perhaps insignificant details that escaped room attendants' attention - a tear in a bathrobe, out of order light console in the bedroom, to mention a couple.
And, a month later I have not received my copy of the invoice - it was to be e-mailed to me... Yes, I could have followed it up again, but should I really have to?
So, go in with no expectations, and if you want a view, ask for a high-up room. You will be pleased with your choice. If you expect excellence, well... experience is relative to expectations...
- Official Description (provided by the hotel):
- London's finest boutique-grand hotel, The Wellesley offer contemporary luxury, Art Deco glamour and uncompromising service in London's Knightsbridge. Each of the 36 suites and bedrooms is individually finished with sumptuous décor and amenities. The jewel in the crown is The Wellesley Penthouse, overlooking Hyde Park, which occupies the entire sixth and seventh floors. The Jazz Lounge echoes to the spirit of Cleo Laine, Amy Winehouse, George Melly, Mica Paris - legends who have graced this building in its past years. The Crystal Bar and Oval Restaurant celebrate the 1920s glamour and style. The elegance of the décor, the sounds and the ambience may recall another era. The warmth of the service, however, is beyond compare. It is based only on our own aspiration - which is to exceed your every experience. ... more less
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