Stayed here for one night while in London for a meeting. The location is excellent; very near Waterloo train station and just a very short stroll from the London Eye on the South Bank with plenty of restaurants and bars nearby so would be a good base for tourists as well.
My room itself was spotlessly clean, and although it was small (which is what I would expect from a "Budget" hotel in the heart of London anyway) it had everything you'd need, not least a comfortable bed - which made a big difference after a long day of travel and work.
The thing that really made the difference though, as is usually the case, was the staff. There were plenty of staff around, all of whom were extremely helpful and pleasant, both at reception and at breakfast in the morning. I can honestly say the service was as good as any hotel I've ever stayed at.
I was also impressed by how seriously they took the guarantee of a good night's sleep. On the bed was a card that said if there was anything that was disturbing your rest to let reception know. If reception couldn't deal with the problem this card then detailed the mobile number of the local Area Manager. If you still weren't happy then the mobile number for the Operations Manager for London was listed. I realise this will be a Premier Inn wide initiative (and also acts as an incentive for staff on site to deal with the problems first time) but it was reassuring and a nice touch.
Two of my colleagues stayed in the same hotel and we all had the same opinion. For the first time I can remember I find myself looking forward to going back to a Premier Inn!
- Official Description (provided by the hotel):
- Wake up to the London Eye and enjoy skyscraper views of London's iconic skyline ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Premier Inn and Booking.com so you can book your Premier Inn London Waterloo (Westminster Bridge) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.