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“Suited our needs perfectly”

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Great Northern Hotel, A Tribute Portfolio Hotel
Ranked #149 of 1,068 Hotels in London
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Suited our needs perfectly”
Reviewed 29 May 2014 via mobile

We needed a hotel close to Kings Cross train station for a train to York, but close to the tube for activities within London. Great Northern could not have been better situated. It is part of the train station, and a number of tube lines intersect there. The hotel is charming and beautiful. We found the staff very warm, helpful, and responsive. The pantry on each floor was an unexpected treat. The rooms were not large, but perhaps reflect the location. We had a wonderful meal in the restaurant as well. Would highly recommend this hotel for someone wishing to be close to Kings Cross or St Pancras, and with convenient tube access.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Gerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead_Gleeson, Front of House Manager at Great Northern Hotel, A Tribute Portfolio Hotel, responded to this review, 11 June 2014
Dear Gerry,

Thank you very much for you recent feedback and kind words. We are chuffed with our location for our travelling guests as really you could not get closer to the trains yet have wonderfully quiet rooms to rest up in. We are all very proud to have Chef Mark Sargeant over our food concept here at the GNH so do hope you come back and get to experience another special stay with us soon.

Best wishes, Mairead
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1,245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ludlow, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

Great location, recently refurbished. booked through trivago and great value for London. Only complaint, breakfast which we thought was included cost us an extra £40. we must have misread the booking because we would'nt have paid £40 for a bowl of (very nice) porridge and a modest full English.However we would go back (and eat out)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead_Gleeson, Front of House Manager at Great Northern Hotel, A Tribute Portfolio Hotel, responded to this review, 11 June 2014
Dear Ian,

Thank you for your recent feedback....Super to hear you enjoyed your stay with us and agreed, we are very lucky with out location!
The breakfast in our restaurant is a la carte and reflects the quality of our ingredients, produce and kitchen team, all of which are part of Mark Sargeant's award winning product. We very much hope to see you again at the Great Northern Hotel where I hope you will also enjoy dinner in our beautiful restaurant also, it is a real treat!

Best wishes, Mairead
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Scotland
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014

We were looking for a treat before Eurostar, having travelled down from Edinburgh and are glad we booked the GNH. Rachel on reception was really welcoming and a credit to the hotel, and I'm not saying that because we were upgraded (thanks for that, never ever gad an upgrade before anywhere). Probably the best sleep I've ever bad in a hotel bed. Loved the idea if the pantry, not seen that before. Our room looked out over the glass roof of Kings Cross but you could not hear a sound! If you want to be good to yourself the try the Great Northern, the clue is in the name....

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paparossco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead_Gleeson, Front of House Manager at Great Northern Hotel, A Tribute Portfolio Hotel, responded to this review, 11 June 2014
Hello there and thank you for your recent feedback....Super to hear our staff were very welcoming as we do pride ourselves on this, we do always try and offer an upgrade when we can, why not right! Our Hypnos mattresses are pretty amazing and along with our sound proofed bedrooms allow for a very good nights sleep, glad you had some rest on us! Look forward to welcoming you back very soon.
Best wishes, Mairead
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Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 May 2014

I booked this as a pre-wedding stay and birthday present for my fiancé as we were visiting a number of things in London and we're arriving from Nottingham, so the location was perfect and it was luxurious. Arrived to find out we'd been upgraded, which was brilliant. Everything about this place was excellent. The rooms, the restaurant, the staff.... It's pricey but worth it if you can afford it.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cia0B3lla85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead_Gleeson, Front of House Manager at Great Northern Hotel, A Tribute Portfolio Hotel, responded to this review, 11 June 2014
Hello......

How was your wedding?! Very exciting for you and delighted to hear that we made your day as special as possible. We love hearing of special occasions and therefore always do our best to try and treat it so...glad you enjoyed your upgrade. Look forward to having you back as a newly married couple sometime very soon.
Best wishes, Mairead
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Leeds, United Kingdom
Level 6 Contributor
125 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 May 2014

I've stayed in London at another hotel, but then decided to try the Great Northern Hotel since it's so close King's Cross Station. The room was exquisite-- and I love the little kitchen on each floor with some sweet goodies. The first room I got was fine but the bed sheets had stains on them and the receptionist came up to check it and was appalled and reassured me this wasn't the standard at the hotel. He then gave me a new room after checking it, which was perfect. It's an excellent, safe, comfortable place to stay and worth every pound for a rested evening and a hassle-free walk to the train station!

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dromomania4evr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead_Gleeson, Front of House Manager at Great Northern Hotel, A Tribute Portfolio Hotel, responded to this review, 11 June 2014
Hello and thank you for your recent feedback.

Delighted to hear you enjoyed your stay with us so much, also very glad to hear that our staff acted promptly on the bedroom issue. Thank you very much for your kind words and very much hope we see you again soon.

Best wishes, Mairead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Retford, United Kingdom
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 May 2014

Nice atmosphere, staff very polite and helpful. Quality of food was good.
However, we felt the prices charged for both the food and drinks were expensive. very convenient to both Kings Cross and St. Pancras stations

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead_Gleeson, Front of House Manager at Great Northern Hotel, A Tribute Portfolio Hotel, responded to this review, 11 June 2014
Dear Robert

Many thanks for your feedback on your recent stay with us. Super to hear that our hotel and staff made your stay enjoyable. The prices in our wonderful Plum & Spilt Milk and GNH Bar reflect the quality of our ingredients, produce and kitchen team, all of which are part of Mark Sargeant's award winning product. We very much hope to see you again at the Great Northern Hotel.

Best wishes, Mairead
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Tilburg
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2014

We spent 5 nights at this hotel. Ideally situated near Kings Cross/St.Pancras station. The hotel is very modern, neat and clean. Rooms are excellent especially the Nespresso machine and the movie channel free of charge.Breakfast at the hotel is very expensive
Our room was never cleaned when we returned to the hotel at the end of the afternoon. After 4 nights I enquired at the reception when we were supposed to have gotten clean sheets. It seems that the cleaning staff had forgotten to do this It seems to me that when you stay in a 5 star hotel you should get clean sheets daily..All in all quite disappointing. If you want to carry 5 stars then make sure everything is in perfect order.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VeraStorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead_Gleeson, Front of House Manager at Great Northern Hotel, A Tribute Portfolio Hotel, responded to this review, 13 June 2014
Dear Ms Storm

Many thanks for taking the time to review our hotel. Whilst we're pleased to note that you enjoyed our location, room design and amenities, we're of course concerned that you didn't experience an excellent housekeeping product. Our standards are critical in maintaining our 5 star boutique status and we have shared your feedback internally to ensure that this issue doesn't arise again. We do hope that you will stay with us again and if you do intend to do so, please contact our Front Desk direct and we will endeavour to assist with your reservation.

Best wishes, Mairead
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Additional Information about Great Northern Hotel, A Tribute Portfolio Hotel

Property: Great Northern Hotel, A Tribute Portfolio Hotel
Address: King's Cross St Pancras Road, London N1C 4TB, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #149 of 1,068 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Great Northern Hotel, A Tribute Portfolio Hotel 5*
Number of rooms: 91
Official Description (provided by the hotel):
One of London's finest luxury hotels just 25 metres from Eurostar at St Pancras International and actually within Kings Cross Station, offering a 24 hour front desk, free 500mb Wi-Fi and a complimentary comprehensive in-room entertainment package. Befitting the GNH's rich architectural heritage, the hotel's bedrooms have been sensitively restored with a design that exudes elegance and grace. Free from unnecessary clutter, the rooms are expertly proportioned, with high ceilings and an abundance of natural light through large 'six-over-six' slash windows. Walls, floors, ceilings and windows are acoustically lined, creating a peaceful cocoon. The mechanical and electrically systems are state of the art, furniture is bespoke designed and hand crafted by Italian and British artisans, and only the very best fixtures and fittings have been used - Loewe LCD HD televisions, top of the range Hypnos beds and Lefroy Brooks bathroom furniture. The hotel is home to one of London's finest destination restaurants, Plum + Spilt Milk, which is overseen by Michelin star winning chef, Mark Sargeant, a protégé of Gordon Ramsey. On the ground floor sits GNH Bar a destination cocktail bar, with a stunning interior and serving the very best food, champagne and cocktails. ... more   less 
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