My booking code is 457055850.
Although I paid for Saturday night in order to be able to check in early Sunday, the rather rude Reception Clerk delayed check-in for 3 hours even though the identification process was completed. This should have alerted me to the very poor back office management.
I raised a complaint that the Wi-Fi in Apartment 8 was not working. The excuse for not resolving the issue was that it will be difficult to get BT to resolve it that Sunday afternoon. But that it will be done by Monday.
On Sunday night, I discovered that the back door of the ground floor apartment was left ajar and insisted that I be moved. I was given the access code to Apartment 1 and it was then that I discovered that one had to raise the lever of the lock to operate it. Based on that I went back to Apartment 8 and locked the back door myself.
The Wi-Fi still did not work on Monday and Tuesday despite my many telephone calls. Finally on Wednesday morning I saw a man who paraded himself as the manager. He lied that I was told to move to Apartment 1 so that I can have Wi-Fi access but I refused. On that note, I decided that it was not worth my while trying to hold further discussions.
I checked out on Thursday morning knowing I will never go back to Apple Apartment Stratford. It is a shame because the design of the apartment was well thought through and things are in their right places. Poor management will kill that good business.
- Official Description (provided by the hotel):
- A plasma-screen TV with Sky satellite channels is featured in each Apple apartment, and the modern kitchens have an oven, microwave and fridge/freezer. Utensils and a washing machine/dryer are also provided. Apple Apartments Stratford is situated a 5 minute walk from Stratford rail and tube (subway) station, and Westfield Stratford City, the largest shopping mall in London. Free Wi-Fi is provided in each apartment. Central London can be reached in 20 minutes via tube (subway) from Stratford tube (subway) station, where guests can visit the West End, Piccadilly Circus and Covent Garden. The Houses of Parliament, London Eye and Knightsbridge (Harrods) can also be explored in the center. ... more less
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