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“Pretty Good”

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Hotel Xenia Autograph Collection
Ranked #93 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 10 August 2014

We stayed for one night and thought the overall experience was pretty good. The room was tiny but clean and the whole hotel is a great deal better than the larger chain hotels nearby and it has been recently completely refurbished to a very high standard. Oddly the only thing I would change are the teabags they use for the breakfast...seem to make very weak tea. Staff were excellent ... We will be back.

Room Tip: Top floors
  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank reginald8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelXenia, General Manager at Hotel Xenia Autograph Collection, responded to this reviewResponded 30 August 2014

Dear Guest,

Thank you for your comments.

My team and I are thrilled that you had such an enjoyable stay and that you felt personally welcomed, and enjoyed the ambience of the stylish boutique. Our bespoke and attentive services are often commended by our Guests who appreciate being treated as an individual.
Xenia refers to the Greek concept of welcoming Guests as one would welcome friends into their home, and this is our teams’ attitude throughout the hotel. Thank you for your comments regarding your preference to tea, these have been taken on-board!

My team and I hope to have the pleasure of welcoming you back to Hotel Xenia in the not too distant future.

Warm regards,

Giacomo Battafarano
General Manager

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Reviews (1,374)
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855 - 861 of 1,374 reviews

Reviewed 9 August 2014

Stayed here for 3 nights from July 31st to August 3rd. Really can't say a bad word about the hotel or the staff. When we arrived at first the room did seem small but throughout out stay we didn't notice it and it didn't cause any issues. The rooms are fantastic, clean and modern with lovely big bathrooms and a wide screen TV, plus all the extras like tea and coffee making facilities. I really loved the added touch of the Samsung tablet that came with the room which was packed with useful information about the hotel and the local surroundings. The breakfast was lovely although there isn't a vegetarian option on the cooked menu (e.g veggie sausages) but they offer a wider range than most hotels such as eggs florentine and the like. Really good choice of fresh food for the continental breakfast as well.
The staff were just lovely and couldn't do enough for us. When we returned to our room at the end of each day, our rooms were completely cleaned and replenished with tea, coffee and toiletries alongside a little treat everyday such as macaroons, posh biscuits and bottled water. Really made our stay that little bit more special.
I saw some reviews saying that the traffic from the main street is loud but this didn't effect us at all and I'm a very light sleeper. The hotel is just five minutes from Earl's court tube station so it's really easy to get about.
Overall we had a fantastic time at Xenia and will definitely be staying again, we really can't fault them!

Stayed: August 2014, travelled as a couple
Thank hannah n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelXenia, General Manager at Hotel Xenia Autograph Collection, responded to this reviewResponded 30 August 2014

Dear Guest,

Thank you for your review of your recent stay at Hotel Xenia.

I am pleased that you found your room to be well appointed and that you appreciated all the small touches and attention to detail. At the heart of the Xenia spirit is Guest- friendship and it is this detail which Guest’s often comment makes them feel so cared for and at home whilst staying with us, such as our evening turndown service and the complimentary bottled water you mentioned.

I am sorry that your room was not as large as you had expected it to be upon arrival. We do always recommend that Guests explore all room types, sizes and amenities of which depend upon, prior to arrival to ensure that all expectations are met and that Guests have the most comfortable of stays.

Thank you once again for your positive feedback, I am so pleased that you had such a wonderful stay and look forward to welcoming you back in the near future.

Kind regards,
Giacomo Battafarano
General Manager

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Reviewed 5 August 2014

The rooms are compact but the Xenia offers a very decent location to stay in London. All the staff were very friendly and willing to help. The bar guy was especially willing to chat and made us some fantastic cocktails. Highly recommended if you want a high quality stay.

Room Tip: Back of the hotel was nice and quiet.
  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Mullac42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelXenia, General Manager at Hotel Xenia Autograph Collection, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you for your feedback.

I am pleased to learn that you had such a lovely stay with us and that you would happily recommend the hotel to others.
Our Mixologists at The Living Wall bar are favourite amongst Guest’s with their expert knowledge and flare for unique cocktails which many Guests are having the pleasure of enjoying in the Herb Garden this summer!

Thank you again for taking the time to share your comments, they are much appreciated and have been passed to all the team.
We hope to have the pleasure of welcoming you back to Hotel Xenia in the not too distant future.

Warm regards,

Giacomo Battafarano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

Great, clean, helpful hotel in Kensington. The hotel room was smaller than a US hotel, but suited us just fine. Staff couldn't have been more friendly or helpful.

If your looking to stay outside of the city center (which is great for finding cheaper hotels) and cool with a 5-10 minute walk to the tube, you're not going to be able to do much better than this place.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelXenia, General Manager at Hotel Xenia Autograph Collection, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you for sharing your feedback.

I am pleased to learn that your four day stay with us was excellent and that you enjoyed the high level of Guest service, of which our team take pride and pleasure in delivering.
We have a range of room types, of which the size and amenities do vary. Although smaller than you perhaps expected, I am delighted that you found the room to be well appointed and to suit your needs.
Guests choosing hotels in Kensington do enjoy the cultural quarter’s offering of Museum Road and the short stroll to world renowned shopping district, Knightsbridge as well as the excellent transport links across London.

Thank you once again for your feedback; I look forward to welcoming you again when you are next visiting London.

Best wishes,

Giacomo Battafarano
General Manager

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Reviewed 31 July 2014

This is a great hotel with a great location. The location allows easy access to the main areas of London, with two tube stations nearby and bus stops right by the hotel. The hotel is modern and elegant. The service was outstanding and the staff are very helpful and welcoming. The rooms are lovely and free wifi is available throughout the hotel. The breakfast includes a wide range of choice. The concierge is always there to help you and show you how to get around London. I'd definately choose Hotel Xenia again when visiting London!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank oli022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelXenia, General Manager at Hotel Xenia Autograph Collection, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you for choosing Hotel Xenia and many thanks for taking the time to leave your feedback.

My team and I are pleased that your stay with us was so perfect.
The location of Xenia is perfect for those exploring the city with it’s excellent transport links, as you found and it’s close walking distance from some of the city’s favourite museums including the Victoria and Albert and the Natural History Museum.
I’m happy to learn that you took the opportunity to have breakfast with us during your stay and that you were impressed with the wide range and quality of the offering, which Guests and locals alike commend us on.

Thank you once again for sharing your thoughts.

We look forward to welcoming you again when you are next visiting London.

Best wishes,

Giacomo Battafarano
General Manager

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Reviewed 28 July 2014 via mobile

The Xenia Hotel is a gem! Located near the Gloucester Rd. Tube station, it is close to museums, restaurants, pubs as well as a Waitrose and Sainsbury. The hotel is modern, elegant and spotless. My room was excellent - plenty of room with luxury touches. The attention to detail was impressive. The staff was also wonderful! The service was impeccable. I really can't say enough good things about this hotel! I will most definitely make the Xenia my new home while in London!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BritLitLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelXenia, General Manager at Hotel Xenia Autograph Collection, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you for your review.

I am delighted that you had such an enjoyable stay with us on your recent trip to London and enjoyed the attention to detail and luxury touches which many of our Guests are impressed with.
The spirit of Xenia is to welcome Guests as we would friends into our own homes, and the small personal touches throughout the hotel are just one of the ways in which we extend this spirit.

My team and I are thrilled to be your choice London hotel and look forward to welcoming you again in the future.

Kind regards,

Giacomo Battafarano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

This hotel was really nice. The room was a little small but perfectly equipped with lots of modern touches. Everything you need and very clean. Breakfast was superb! What I really liked about this hotel were the staff - they were fantastic from the receptionists to the staff that served breakfast - very accommodating and made you feel very welcome at all times. Nothing was too much trouble which is what you want.

Room Tip: Perhaps upgrade to a bigger room. However, for a one night stay in an excellent, safe location with...
  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JM662013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelXenia, General Manager at Hotel Xenia Autograph Collection, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for taking the time to share your review.
My team and I are so pleased that you had such an enjoyable stay with us and that you felt so cared for.

Attention to detail and Guest care are amongst our highest priorities and in turn Guest’s regularly tell us that they had such a positive experience as a result of our hospitable spirit, which is both the definition and intention of all at Hotel Xenia.

I am also pleased to learn that you took the opportunity to have breakfast with us during your stay and that you were suitably impressed by the selection and quality of our offering.

Thank you once more for your comments.

We look forward to welcoming you again in the future.

Kind regards,
Giacomo Battafarano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Xenia Autograph Collection

Address: 160 Cromwell Road, London SW5 0TL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #93 of 1,072 Hotels in London
Price Range: £128 - £245 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Xenia Autograph Collection 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Learning from history. Leaving a legacy. ‘Xenia’ expresses the ancient Greek concept of hospitality. It harks back to a time when people believed the Gods lived among them. So an encounter with a stranger was characterised by kindness and those far from home were warmly welcomed as friends - it was an extraordinary level of courtesy we're proud to prolong today. Defined by courtesy, refined by culture is our living motto; from the front desk staff who greets guests with a friendly smile, a Concierge team who are always on hand to help, at Xenia we offer a distinctive level of luxury. The hotel comprises 99 rooms individually appointed, two contemporary bars, a private dining room, meeting rooms and Evoluzione, a fine dining Italian restaurant that is in a class of its own. ... more   less 
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