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“Location, location”
4 of 5 bubbles Review of Courthouse Hotel

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Courthouse Hotel
Ranked #575 of 1,090 Hotels in London
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Location, location”
4 of 5 bubbles Reviewed 19 April 2014 via mobile

We had an overnight stay with breakfast. The room was spacious, but very dated (no hair dryer and towels have seen better days). Front of house staff were excellent, pleasant and helpful. A bit of a rush when we arrived for breakfast, free tables but none cleared, quickly addressed by staff who were working hard to keep it all ticking over. Hot breakfast tasted better than it looked, although after cutting 'fresh' bread I discovered it was frozen in the middle. Excellent location and 'yes' would return.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, 26 April 2014
Dear PD,

Thank you for bringing to our attention some of the issues with your stay; we have taken note of these and have taken immediate action. Please accept our apology.

I am glad that our Front of House colleagues looked after you well and they will be delighted to welcome you back.

Kind regards
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Coventry, United Kingdom
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 14 April 2014 via mobile

Very nice friendly and clean hotel with lovely food. In a great location for oxford street and theatres. Hubby had treated me for Xmas and it was in the perfect place for shops,bars and theatre. Staff were friendly and room was ready few hours before check in.

Stayed April 2014, travelled as a couple
Helpful?
Thank Clairew923_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, 26 April 2014
Dear Clairew923_13,

I am so glad that your husband’s choice in Christmas present was a success. He did choose well!
We have shared your review with the team; thank you for your glowing report.

Kind regards,
Quentin Hales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

Having received a voucher at Xmas for a champagne afternoon tea we had to book over a month in advance due to the popularity at the weekend, so found ourselves there yesterday afternoon (a Sunday). I have nothing to compare it with, but we very much enjoyed the champagne, sandwiches, cakes and scones. On arrival we were told that we would be served egg maynonaise instead of nutello which was not available - thank goodness for that - as we do not consider nutello is in keeping with afternoon tea as a "fine dining" experience. I was a bit apprehensive as, unlike my husband, I don't have a sweet tooth but I found the cakes just right and exactly to my liking. I am not a tea drinker so I opted for a white coffee, but wished I had asked for a cappuccino, as this was my only disappointment - it came up black without cream, was very strong, and I had to share my husband's cold milk that came with his tea. On reflection I should have asked the waitress to change this, as she was very sweet but you know how it is, you don't like to make a fuss. We noticed that most people got up and left without tipping which I thought was a bit mean as we felt the waitress did her job well.

  • Stayed April 2014, travelled as a couple
    • Service
Helpful?
1 Thank Paris090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, 26 April 2014
Dear Paris090,

We are delighted to hear that you enjoyed your afternoon tea with us. Of course we would have changed your coffee for you without any fuss, I am sorry we didn’t get a chance to fix this only failing. We do hope to be of service to you again in the future.

Kind regards
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

The hotel is only 15 minutes from Kings Cross by tube.and only 15 minutes walk to theatre land.Unusual setting with small entrance can easily be missed.Rooms were lovely very clean and comfortable.we stayed room only as there are plenty of places to eat out including breakfast before 10am on Sundays.Staff helpful and polite would definitely recommend this hotel .

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leedsunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, 26 April 2014
Dear leedsunited,

I was delighted to read and share your review with our team. To help publicise our entrance, there is some small signage on either side of the doorway, a flag over the entrance and a welcome mat with our name embroidered in it. The entrance to the hotel is that of the former courthouse building, which holds a Grade II listing and can be missed. Once inside there are many other aspects of the original courthouse still intact, including a former courtroom, the waiting room and even the holding cells. Thank you for your recommendation.

Kind regards,
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

The location for this hotel is fantastic. Right in the middle of London, near all the shops with transport nearby. However, I was pretty unimpressed by the service we received from the receptionists; no smiles and quite rude. We also witnessed a disagreement which took place between the receptionists and some guests and again were quite dissapointed with their attitude. But the hotel itself and the location were great!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saskia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, 26 April 2014
Dear Saskia C

Naturally I was disappointed to learn of some service issues from your review. I have shared your review with our team. I get the chance to see the Courthouse team at work, both in the front and back of house areas. I can assure readers that the Courthouse team work tirelessly in making our guest’s stay memorable. It does sound like it may have been an isolated issue and I apologise if it could have been handled differently.

On a brighter note, I was happy to see that you enjoyed the Courthouse Hotel’s unparalleled location and enjoyed the hotel facilities.

Kind regards,
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worksop, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 12 April 2014

Arrived this morning for a very special weekend (sister running the marathon) only to be told they had a system error and couldn't accommodate us! We were shipped away in a taxi to another Hilton with supposedly upgraded room....on arrival we are overlooking a back street with scaffolding outside the room and the room is basic!
Thankyou Hilton for ruining our weekend!

  • Stayed April 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, 29 April 2014
Dear JulieW,

Firstly please accept our most sincere apology. As you highlighted, there was an error that left us in a truly unfortunate situation on the London Marathon weekend. The London Marathon is an extremely successful city wide event and it does place a great strain on London’s hotel availability. We worked hard to help mitigate our error and all of our efforts were focused on accommodating you at the Courthouse Hotel. It became apparent to my team on your arrival day that we would need to seek alternate accommodation for you. The city was facing a very restricted inventory as a result of the marathon. The team worked to secure you with the best accommodation available. I understand that you went to the recently refurbished Washington Hotel which is located near the finish line of the Marathon and a 10 min walk from the Courthouse Hotel. I understand the great disappointed you must have encountered when you arrived to the hotel and I would like to extend my apology once more for this very rare situation.

Kind regards
Quentin Hales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these London hotels

London, United Kingdom
1 review
5 of 5 bubbles Reviewed 10 April 2014

Nice hotel, brilliant location, good service and fantastic staff, would definitely recommend! Upgraded our room for free and sent up a Birthday Cake, which was a very kind gesture. All in all, a great stay!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kishan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin H, Front of House Manager at Courthouse Hotel, responded to this review, 11 April 2014
Dear Kishan P,

Thank you for sharing your experience about your stay at the Courthouse Hotel. We are so happy that you enjoyed your birthday. I had great pleasure sharing your comments with the team and we look forward to being of service again in the future.

Kind regards
Quentin Hales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courthouse Hotel

Property: Courthouse Hotel
Address: 19-21 Great Marlborough Street, London W1F 7HL, England
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Spa Hotel in London
#346 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Courthouse Hotel 5*
Number of rooms: 116
Official Description (provided by the hotel):
The Courthouse hotel is a 5 star luxury hotel ideally located in bustling Central London. Our hotel is situated where stylish Mayfair, fashionable Soho and the West End meet and is within walking distance of London's finest shopping streets, tourist attractions and theatreland. A stone's throw away from the famous Liberty London department store, this contemporary design hotel is situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features but with a modern twist. With 116 spacious bedrooms & suites, a trendy cocktail bar, award winning restaurants, gorgeous spa, fitness centre and divine roof terrace, Courthouse Hotel is renowned for intuitive service and comprehensive facilities. Our West End restaurants and bar offer an English buffet breakfast, lunch in our brasserie, a dining experience in Silk which draws on historical references and cocktails created by our Mixologist in the bar. In the summer, exclusively book and enjoy a private BBQ on our roof terrace with views of the London skyline. To complete the full experience, Sanook Spa has all the facilities to help you relax, revitalize and refresh after a busy shopping trip or high-powered meeting. Courthouse Hotel offers a variety of meeting and party rooms for both social & business events. Make your special occasion truly unforgettable at the unique Courthouse Hotel London, where style meets sophistication. ... more   less 
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Also Known As:
The Courthouse Doubletree By Hilton Hotel London
Doubletree Hotel London
Doubletree Hotel Courthouse

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