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“Poor Shisha”
Review of Basrah Lounge

Basrah Lounge
Ranked #17,069 of 23,689 Restaurants in London
Price range: US$7 - US$13
Cuisines: Middle Eastern
Dining options: After-hours
Restaurant details
Dining options: After-hours
Reviewed 9 April 2014

It's a shisha place..simple...but the Shisha quality is very very poor. They use poor coal and the flavours dont last. Not worth it...come on Basra Lounge cant be that difficult to improve your shisha.

Food and service otherwise ok but can be very slow

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Thank Sam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 - 112 of 119 reviews

Reviewed 31 March 2014

Me and my friend ate there about 3 weeks ago, i used to enjoy going there for the shisha, but we had food for the first time. There was a group of girls next to us and they had ordered chips and other stuff, they found hair in the chips, she went mad, and they got rude to her saying that the chef wears a cap!!! Then shortly after our chips arrive and other food. And guess wot, an eye lash size in the chips. The manager is a total ignorant b******d. He completely aired us and refuse to give a refund, he said it could not be coincidental and that we put it there. The lamb shawarma is a health hazard, its chewy as hell and is served cold!!! Do not order food there, they are the most sexist people on earth. These people are rule breaking and have no concept of consumer law! They make middle eastern people look like a bunch of ruthless wife beaters!

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3  Thank Shaheen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

This lounge is one of the most beautiful I've seen, however - it has THE worst customer service ever. The waiter who was serving us got our orders wrong and claimed we owed him £105 when it was really £80 something, after the confusion of who had and paid was sorted (about 20 mins) he corrected himself at long last. To make after worse the Shisha and food we ordered took over an hour and a half to come! Absolutely appalling, avoid this place at an all costs.

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4  Thank Marta18657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

I'm amazed at how they can get away with such poor customer service and still have a business that is open.

The waiters seen are very arrogant and rude, if anything they made me feel looked down on though I was dirt.

Their prices are high which you don't mind if you're paying for a quality service which is certainly not the case, not to mention the fact that they now charge a £4.00 service charge! What a joke!

Will not be going here again!!

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4  Thank Harps_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Avoid this place at all costs. The service is terrible, they do not know how to treat their customers. A guy called Hassan was serving us who had no manners at all and was being really rude. They do not even let you mix shisha flavours which every other shisha lounge allows you to do. If you want to have a good time out please go elsewhere.

3  Thank sami9853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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